Zune Marketplace disappeared today

Anonymous
2016-04-28T20:50:01+00:00

So until yesterday, I was still using the Zune desktop software to manage my subscription music.  Search results would show me what's in my collection and also give me the option to download from the store with my 9.99 monthly subscription.  As of today, search results only show me what's in my collection already, so apparently downloading is not longer an option.

Apparently I was the last human to switch to Groove.  The problem is I can't figure how to download music via Groove.  The app store says "instantly stream and download more music than you can imagine..." and "you have a Groove Music Pass".  The only options I see on Groove are to stream or pay $ to download.  If the 9.99 pass only allows streaming, I need to figure out how to cancel my subscription.

Windows for home | Other | Music, photos, and video

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  2. Anonymous
    2016-05-06T16:40:39+00:00

    I see, I thought you meant what was actually available, not what you found promoted through their advertising features. With Zune software, you can use the link "Related" when you have one artist's album page up, then find related artists that either influenced or were influenced by the artist (not available for all artists, just like "Bio" is not available for all artists). That's what I like about Zune. I think they have a Smart DJ function which is not too bad, too.

    Don't know much about Groove; I just haven't taken to it yet. I'm not sure about playlists, but I'm surprised it's not available with Groove. Have you tried the web version of Groove vs. the app? It seems to have "New" and "Recommended For You" features here:

    https://music.microsoft.com/

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  3. Anonymous
    2016-05-06T16:28:59+00:00

    I don't know if the Groove marketplace is better or worse or the same as the Zune Marketplace....I just know that when I browse the marketplace, it lists only the new albums or the top albums.  There is no listing by year (which the Zune marketplace had).

    Also not having the "picks for you" section means I discover less.

    Additionally, not having saveable playlists is a big disadvantage for me.

    so the Groove marketplace is less attractive that way...not so much in the actual selection

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  4. Anonymous
    2016-05-05T23:47:55+00:00

    So I discovered how to bring back the working Marketplace, but it's not permanent and it involves modifying the Registry. After doing this change, you can start Zune (it prompts you about "features have changed"), plug in your Zune, search and download subscription songs from it provided your signed in with a valid subscription...AND sync them with your Zune! Yeah!

    If you're comfortable editing the registry, and want to take the potential risk therein, here's how to test this.

    1, Open the registry by typing in Regedit into the run/search bar.

    1. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Zune\Features
    2. Expand the key and find the Reg_SZ called Marketplace. Double click on it.
    3. In its value, add the following (if you're in the US), to the end, or alphabetically I guess just before ,ZA: ,US
    4. Repeat steps 3 and 4 for Features key called Music. Not sure if this is necessary, but not taking any chances.
    5. Start Zune, click OK to make the feature prompt go away, plug in your Zune if not already (I'm not sure it's required unless you plan on syncing), then search and download from the marketplace.

    When you restart Zune, the Marketplace feature goes away as does syncing, I assume. So one "permanent" solution is to always leave Zune running. Put your computer to sleep and leave it open. A Zune error may pop up as a result (sometimes hidden on my system until I click on the running Zune app in Windows 10's taskbar), but it works!

    Before you quit Zune, take a look at your Settings. Under Devices, voila! You'll see your authorized devices. Also right clicking on downloaded songs and choosing Properties, and you'll see the DRM right are now present including sync permissions.

    To give credit where credit's due, the above "solution" is discussed in this reddit thread:

    https://www.reddit.com/r/Zune/comments/15i55n/miss_your_zune_hd_apps/

    ...specifically in this post:

    https://www.reddit.com/r/Zune/comments/15i55n/miss_your_zune_hd_apps/cb0100v

    One suggestion that I found in that thread was changing the country/region in Control Panel settings. I did this, choosing United Kingdom (GB), but when I started Zune, then I got the following prompt:

    Not prepared to change my Windows Live ID to United Kingdom in its settings, I opted to change back to US. Perhaps this is a more permanent way to keep the marketplace (until it disappears from GB), but I'm not yet willing to take the risk of a possible cascade of unintended events.

    I could keep this to myself and fly under the radar, but I doubt if anyone cares enough to change the registry every time you want to Zune. I'm hoping someone can find a more permanent solution. I tried changing permission on that registry key through Regedit's Edit menu, but ended up preventing Zune from starting until I changed it back. If I could only change that specific subkey's permission then I might be on to something.

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  5. Anonymous
    2016-05-05T18:26:09+00:00

    Same here, I've been a Zune player and software user for many years subscribed to whatever they were calling the subscription music service that year. It all disappeared with an update to the Zune 4.8 software today. I'm waiting to see if someone can fix this problem.

    Here's what I know:

    1. As G_David points out, even though you can download music with Groove, the DRM files cannot be used with Zune software.
    2. I discovered the syncing (transfer of subscription music) not working last night, then I discovered the Marketplace gone this morning, along with missing device entries for the Zune as G_David mentioned. When I started my Zune software this morning on a second authorized Windows 10 computer, it first prompted me about restarting Zune software to complete some "features have changed" upgrade. At first downloading proceeded successfully and the Marketplace was available. After restarting the Zune software, the Marketplace disappeared!
    3. My Windows 10 computer is fully updated. There are no third party firewalls or AV running. When I try the Update process in the Zune software, I get an error. (I can't recall what it says right, now, but I will update this message.)
    4. By the way, Zune software collected music is importable into Groove's library, although my collection being so massive stopped at about 2/3s and no longer updates although Groove should monitor those subscription music folders.
    5. I could never stream music in the Zune software after November 2015 and end-of-year migration to Windows 10 PCs capable of still downloading marketplace music and syncing my Zune devices. I always had to use Groove to preview music.

    Here's what I don't know:

    1. When will the music that's already stored on my Zune devices (3 currently, although only 2 were officially authorized) disappear? After I stop my subscription, if then? The devices still seem to go through a sync process with the Zune software, and will load purchased MP3s, but it's a very short process of syncing.
    2. When will the music on my computer in the Zune software's collection stop playing? After I stop my subscription, if then? Probably all of the DRM music files, when I check properties say that the rights are Unknown, I believe.
    3. Is it possible it's a temporary thing? Doubtful, but I've engaged in two separate chats with Microsoft, one through general chat, the other through Xbox 360. Maybe something will change for the better, but I'm not hopeful.

    I have a subscription until February 2017! And I purchased two separate Windows 10 computers to take over this function when it stopped working on my old XP/Vista computers back in November. At first I could have up to three PCs, three Zune players, then four total, now just the two computers though I could add Windows phones, Surface tablets, etc.

    We may be the only people on the Internet who are discussing this problem, but I intend to keep at it. I have a couple older posts that gave suggestions I tried but to no avail. I wish I could turn back the clock on the Zune software so it didn't update and cause this loss. I'm hoping this information will help.

    AvuSankaralingam, are you sure the Groove marketplace is weaker or watered down compared to what you're used to? Seems like it's always been the same and a match to Zune Marketplace (no longer working).

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