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Upon startup or trying to install a new program I get a message saying that the install can't be completed or the system is missing the MSVCP120.dll file and it must be reinstalled. I have found two programs that I have tried to uninstall but when I have tried to do this it tells me they can't be uninstalled because this same file is missing!! What can I do?? I am running Windows 7, with Microsoft Visual C++ 2013 Redistributable (x64)-12.0. I have a Toshiba Satellite A505. I have run McAfee and nothing shows up. I have also cleared temp files.
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Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thank you so much, I have been try to fix this problem. I was having it about 5 months, or one year. but I would like to thank you so much for helping me. I was like thank god, that is not outdated, still up-to-date.
Sincerely,
You're
Microsoft Customer.
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Sorry about not saying the program, I was attempting to download Adobe Photoshop and kept getting the error, however not with the Lightroom program. I managed to get an updated thread to download Microsoft Visual C++, this was an older unistalled update that fixed the problem. Thanks to everyone who replied!
Why is it when somebody says they are having a problem "installing a program" nobody asks what the program is?
Why is it when somebody says they have an error about a missing file they don't seem to bother to perform a search on their system to see if the file is really missing?
In the case of msvsp120.dll that file belongs to Microsoft Visual Studio 2013:
That file is not included in any Windows installation, Service Pack or update.
The problem is that the developers have used some version of C++ to create their programs and the programs require some runtime files (Dynamic Linked Libraries) to be present in order to install/run and the developers do not include those files with their installation (why not?) and the websites for the programs often do not list the prerequisites and requirements of what you need to have installed for their programs to work.
They think that since the program installs and works fine on their system (because they have all the requirements) that the install will work fine on every other system in the world too. Short sighted thinking.
These files are not part of or included in a regular Windows installation so no amount of Safe Mode, Clean Boot or sfc /scannow is going to help you or make the missing file magically appear (sorry Microsoft engaged Support Engineer alleged "experts").
What you need to do is install the Visual C++ Runtime 2013 which you can download from this link (choose the right architecture/bitness for your system):
You should also install this KB Update if it is not already installed (you can't install it twice):
https://support.microsoft.com/en-us/help/2999226/update-for-universal-c-runtime-in-windows
After the installation you shouldn't have to restart your system but do it anyway then see how your install works.
FYI:
Over time you may find that you may need several C++ runtimes installed as you can see here:
Having several versions of C++ Redistributable is normal... depending on what third party programs you might have installed.
Hi Marcus,
Since the link provided by the moderator isn't available anymore, we suggest that you post your question/concern about missing MSVCP120.dll file on this link to get better suggestions and answers from other community members.
Thanks.
