I guess the question is, what do you need more, an official explanation, or a working phone?
OTOH, sounds like you don't care much for WP10 anyway, so are the new features worth the trouble for you? I myself haven't upgraded any of my "production" machines to Windows 10 for that very reason. WP10 I am still split on - still seems a little rough, but the 950 camera is actually better than the 1020 camera, and the removable battery, SD card, dual SIM, and built-in wireless charging are all pluses over the 1020. So for me, the hardware upgrade is well worth the growing pains of the OS, and certainly worth the day it took to do the reset and restore.
My theory (guess) is that something in the WP8.1 backup I originally restored from caused some kind of issue (one of the failed apps, or something, maybe?). Certainly the restore from the WP10 backup seemed to go much more smoothly.
Also I changed the settings in Data Usage to Allow apps to use cellular data. This fixed a lot of issues where apps would stop updating and syncing. My cellular usage is still minimal (7 MB in 30 days), but I no longer have a problem with updates getting stuck until the phone is cycled through Airplane mode and back. I suspect here that the wifi radio periodically goes to sleep, and if the apps can't hop to cellular for a moment then their connection is dropped and is not restored when wifi reconnects. Again, just a feeling.
I would say try the reset. If it still doesn't work, then you probably have a defective unit. Just make sure to restore from a WP10 backup, not a WP8.1 backup.