Battery drain while in sleep mode (Windows 10)

Hi Lori,

Thanks for posting your query on Microsoft Community.

This may be arise if you did not configured the power settings properly.

I suggest you to run the Power troubleshooter and check if it resolves the issue. 

1) Press Windows + X keys on the keyboard and select Control Panel.

2) Type Troubleshooting in the search bar on the Control Panel.

3) Click on View allon the left navigation pane. Click on Power.

4) Click on Advanced on the power troubleshooter dialog box and click on Run as administrator (Enter the credentials if required).

5) Click on Next and follow onscreen instruction complete the Power troubleshooter.

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.

I poked around online to try and see what solutions are out there.  I was able to run the powercfg/energy report in cmd prompt and got the report below.  The problem is that I am not technical enough to know how to resolve the errors found.   Does anyone know if there is step-by-step documentation out there to walk a relative lay person through these issues?

Analysis Results Errors

System Availability Requests:System Required Request

The device or driver has made a request to prevent the system from automatically entering sleep.

Driver Name	\FileSystem\srvnet

USB Suspend:USB Device not Entering Selective Suspend

This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name	USB Composite Device
Host Controller ID	PCI\VEN_8086&DEV_9CB1
Host Controller Location	PCI bus 0, device 20, function 0
Device ID	USB\VID_1058&PID_1102
Port Path	1,4,3

USB Suspend:USB Device not Entering Selective Suspend

This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name	Generic USB Hub
Host Controller ID	PCI\VEN_8086&DEV_9CB1
Host Controller Location	PCI bus 0, device 20, function 0
Device ID	USB\VID_1A40&PID_0101
Port Path	1,4

USB Suspend:USB Device not Entering Selective Suspend

This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name	USB Composite Device
Host Controller ID	PCI\VEN_8086&DEV_9CB1
Host Controller Location	PCI bus 0, device 20, function 0
Device ID	USB\VID_046D&PID_C52B
Port Path	1,2

USB Suspend:USB Device not Entering Selective Suspend

This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name	USB Composite Device
Host Controller ID	PCI\VEN_8086&DEV_9CB1
Host Controller Location	PCI bus 0, device 20, function 0
Device ID	USB\VID_17E9&PID_4307
Port Path	12,1

USB Suspend:USB Device not Entering Selective Suspend

This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name	Generic USB Hub
Host Controller ID	PCI\VEN_8086&DEV_9CB1
Host Controller Location	PCI bus 0, device 20, function 0
Device ID	USB\VID_2109&PID_2811
Port Path	1

USB Suspend:USB Device not Entering Selective Suspend

This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name	Generic SuperSpeed USB Hub
Host Controller ID	PCI\VEN_8086&DEV_9CB1
Host Controller Location	PCI bus 0, device 20, function 0
Device ID	USB\VID_2109&PID_8110
Port Path	12

CPU Utilization:Processor utilization is high

The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.

Average Utilization (%)	11.20

Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled

PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.

Warnings

Platform Timer Resolution:Platform Timer Resolution

The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.

Current Timer Resolution (100ns units)	10007
Maximum Timer Period (100ns units)	156250

Platform Timer Resolution:Outstanding Timer Request

A program or service has requested a timer resolution smaller than the platform maximum timer resolution.

Requested Period	10000
Requesting Process ID	8468
Requesting Process Path	\Device\HarddiskVolume3\Program Files (x86)\Google\Chrome\Application\chrome.exe

Power Policy:Display timeout is long (On Battery)

The display is configured to turn off after longer than 5 minutes.

Timeout (seconds)	600

USB Suspend:USB Device Rarely Entering Selective Suspend

This device intermittently entered the USB Selective Suspend state during the trace. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name	USB Input Device
Host Controller ID	PCI\VEN_8086&DEV_9CB1
Host Controller Location	PCI bus 0, device 20, function 0
Device ID	USB\VID_048D&PID_8386
Port Path	8
Time Suspended (%)	9

CPU Utilization:Individual process with significant processor utilization.

This process is responsible for a significant portion of the total processor utilization recorded during the trace.

Process Name	chrome.exe
PID	8468
Average Utilization (%)	1.85
Module	Average Module Utilization (%)
\Device\HarddiskVolume3\Program Files (x86)\Google\Chrome\Application\46.0.2490.71\chrome_child.dll	1.01
\Device\HarddiskVolume3\Windows\SysWOW64\ntdll.dll	0.32
\SystemRoot\system32\ntoskrnl.exe	0.31

CPU Utilization:Individual process with significant processor utilization.

This process is responsible for a significant portion of the total processor utilization recorded during the trace.

Process Name	chrome.exe
PID	10848
Average Utilization (%)	1.66
Module	Average Module Utilization (%)
\Device\HarddiskVolume3\Program Files (x86)\Google\Chrome\Application\46.0.2490.71\chrome.dll	0.96
\SystemRoot\system32\ntoskrnl.exe	0.25
\Device\HarddiskVolume3\Windows\SysWOW64\ntdll.dll	0.18

CPU Utilization:Individual process with significant processor utilization.

This process is responsible for a significant portion of the total processor utilization recorded during the trace.

Process Name	chrome.exe
PID	7516
Average Utilization (%)	1.55
Module	Average Module Utilization (%)
\Device\HarddiskVolume3\Program Files (x86)\Google\Chrome\Application\46.0.2490.71\chrome_child.dll	0.56
\Device\HarddiskVolume3\Windows\SysWOW64\ntdll.dll	0.32
\SystemRoot\system32\ntoskrnl.exe	0.25

CPU Utilization:Individual process with significant processor utilization.

This process is responsible for a significant portion of the total processor utilization recorded during the trace.

Process Name	chrome.exe
PID	996
Average Utilization (%)	0.80
Module	Average Module Utilization (%)
\Device\HarddiskVolume3\Program Files (x86)\Google\Chrome\Application\46.0.2490.71\chrome_child.dll	0.44
\SystemRoot\system32\ntoskrnl.exe	0.14
\Device\HarddiskVolume3\Windows\SysWOW64\ntdll.dll	0.12

CPU Utilization:Individual process with significant processor utilization.

This process is responsible for a significant portion of the total processor utilization recorded during the trace.

Process Name	System
PID	4
Average Utilization (%)	0.65
Module	Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe	0.29
\SystemRoot\system32\DRIVERS\bcmwl63a.sys	0.13
\SystemRoot\system32\hal.dll	0.07

CPU Utilization:Individual process with significant processor utilization.

This process is responsible for a significant portion of the total processor utilization recorded during the trace.

Process Name	chrome.exe
PID	3820
Average Utilization (%)	0.39
Module	Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe	0.08
\Device\HarddiskVolume3\Program Files (x86)\Google\Chrome\Application\46.0.2490.71\libglesv2.dll	0.06
\Device\HarddiskVolume3\Program Files (x86)\Google\Chrome\Application\46.0.2490.71\chrome_child.dll	0.05

CPU Utilization:Individual process with significant processor utilization.

This process is responsible for a significant portion of the total processor utilization recorded during the trace.

Process Name	chrome.exe
PID	10752
Average Utilization (%)	0.37
Module	Average Module Utilization (%)
\Device\HarddiskVolume3\Program Files (x86)\Google\Chrome\Application\46.0.2490.71\chrome_child.dll	0.25
\SystemRoot\system32\ntoskrnl.exe	0.04
\Device\HarddiskVolume3\Windows\SysWOW64\ntdll.dll	0.03

Information

Platform Timer Resolution:Timer Request Stack

The stack of modules responsible for the lowest platform timer setting in this process.

Requested Period	10000
Requesting Process ID	8468
Requesting Process Path	\Device\HarddiskVolume3\Program Files (x86)\Google\Chrome\Application\chrome.exe

Power Policy:Active Power Plan

The current power plan in use

Plan Name	OEM Balanced
Plan GUID	{381b4222-f694-41f0-9685-ff5bb260df2e}

Power Policy:Power Plan Personality (On Battery)

The personality of the current power plan when the system is on battery power.

Personality	Balanced

Power Policy:Video Quality (On Battery)

Enables Windows Media Player to optimize for quality or power savings when playing video.

Quality Mode	Balance Video Quality and Power Savings

Power Policy:Power Plan Personality (Plugged In)

The personality of the current power plan when the system is plugged in.

Personality	Balanced

Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)

The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.

Power Policy:Video quality (Plugged In)

Enables Windows Media Player to optimize for quality or power savings when playing video.

Quality Mode	Optimize for Video Quality

Battery:Battery Information

Battery ID	123456789GetacSDS-BAT
Manufacturer	Getac
Serial Number	123456789
Chemistry	LiP
Long Term	1
Sealed	0
Design Capacity	44000
Last Full Charge	43260

Platform Power Management Capabilities:Supported Sleep States

Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.

S1 Sleep Supported	false
S2 Sleep Supported	false
S3 Sleep Supported	true
S4 Sleep Supported	true

Platform Power Management Capabilities:Connected Standby Support

Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.

Connected Standby Supported	false

Platform Power Management Capabilities:Adaptive Display Brightness is supported.

This computer enables Windows to automatically control the brightness of the integrated display.

Platform Power Management Capabilities:Processor Power Management Capabilities

Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group	0
Index	0
Idle State Count	3
Idle State Type	ACPI Idle (C) States
Nominal Frequency (MHz)	1401
Maximum Performance Percentage	100
Lowest Performance Percentage	35
Lowest Throttle Percentage	4
Performance Controls Type	ACPI Performance (P) / Throttle (T) States

Platform Power Management Capabilities:Processor Power Management Capabilities

Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group	0
Index	1
Idle State Count	3
Idle State Type	ACPI Idle (C) States
Nominal Frequency (MHz)	1401
Maximum Performance Percentage	100
Lowest Performance Percentage	35
Lowest Throttle Percentage	4
Performance Controls Type	ACPI Performance (P) / Throttle (T) States

Platform Power Management Capabilities:Processor Power Management Capabilities

Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group	0
Index	2
Idle State Count	3
Idle State Type	ACPI Idle (C) States
Nominal Frequency (MHz)	1401
Maximum Performance Percentage	100
Lowest Performance Percentage	35
Lowest Throttle Percentage	4
Performance Controls Type	ACPI Performance (P) / Throttle (T) States

Platform Power Management Capabilities:Processor Power Management Capabilities

Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group	0
Index	3
Idle State Count	3
Idle State Type	ACPI Idle (C) States
Nominal Frequency (MHz)	1401
Maximum Performance Percentage	100
Lowest Performance Percentage	35
Lowest Throttle Percentage	4
Performance Controls Type	ACPI Performance (P) / Throttle (T) States

Device Drivers:Analysis Success

Analysis was successful. No energy efficiency problems were found. No information was returned.

Hi,

Thank you for your reply. I have tried the suggested troubleshooting method and tested the device usage for a few days, but the device still has high CPU utilization and it also NEVER, EVER....EVER enters into (DRIPS) Deep sleep.

The device is a low powered one with the Intel Atom Chipset, 1GB RAM and 16GB Storage, with a 15,751 mWh battery. It is the iView Suprapad i800QW.

If the issue can be helped that would be much appreciated.

Hi,

Thank you for posting on Microsoft Community.

This issue can be caused due to power settings.

I would suggest you to provide us some information to help you better.

1. Did you make any changes on to your computer prior to this issue?

2. What is the make and model of your computer?

I would suggest you to follow the methods given below and check.

Method 1: I would suggest you to run the Power troubleshooterand check if it helps.

a)    Press the ‘Windows + X’ key on the keyboard and select Control Panel.

b)    Type troubleshooter in the search box and then press enter.

c)    Select Troubleshooting. Click on view all and select Power.

d)   Click next and follow the on-screen instructions.

If issue didn’t get resolve try method 2.

Method 2: I would suggest you to restore default settings of power plan and check if it helps.

5. Press Windows + X, and select the option Control Panel (Classic View).

6. Click on the Power Options icon.

7. Click on Change plan settings.

8. Select the option “Restore default settings for this plan”.

If issue still persists try method 3.

Method 3: Create a power plan

6. Type Power in search box

7. Select "Choose a Power Plan"

8. Click where it says "Create a power plan" in the area on the left side of the Power options window.

9. Select a power plan to start with such as "Balanced" or "High performance" and then click "Next."

10. Select a number of minutes you want both the display and the computer sleep mode, and then click "Create."

You can refer to the article given below.

Power plans: frequently asked questions. Refer to the section “Can I create a power plan?”

http://windows.microsoft.com/en-IN/windows-8/power-plans-faq

(Applies to Windows 10)

Keep us informed if the issue is resolved. We are glad to help you further.

Hello everyone,

The issue that I am concerned about is the battery drain of my Windows tablet since upgrading to Windows 10.

The battery does not last nearly as long as it did with Windows 8.1 and it has greatly impacted the way that would used my device.

I have used the batterycfg energy-report and sleep study to find out that my device never enters DRIPS (Deepest Runtime Idle Platform State). In fact the device has a change rate on average of 600mW to 900mW, which should never have been so high. rather it should average near the 120+mW range.

Also the I have a system required request during sleep by a driver: ACPI\80860F28\1  Intel SST Audio Device (WDM) which prevents the device from going to sleep as well as unusually high CPU utilization which keeps the tablet's batter drain higher than usual.

I have been waiting for a fix for the sleep and battery drian issue to be addressed by on of the Windows Updates but to no avail so far.

I would like to know how I can reduce the CPU utilization for the specific process that are active and the drive that prevents the tablet from going into deep sleep.

Does anyone else seem to have tis problem. Leave a reply with any other experiences that you might have on the matter. Thanks for listening.