Battery drain while in sleep mode (Windows 10)

Anonymous

Hello

I have an Asus GL551. It original had Windows 8.1 on it but I upgraded to Windows 10 a few months ago. Ever since it has been running Windows 10 the battery will drain completely within 10-12 hours while in sleep mode. When it had Windows 8.1 this was not an issue. There would still be plenty of battery power even after a few days of not being used and in sleep mode.

I suspect that is is coming out of sleep mode periodically and draining the battery. Just the other day I had been watching a YouTube video. When It finished I closed the lid of the laptop putting it to sleep. About two hours later, with the lid closed the laptop started playing the Youtube video all by itself. I had not touched the computer and the lid was still closed.

Any ideas?

Thanks

Kevin

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99 answers

Greg Carmack 24,780 Reputation points Volunteer Moderator

2017-11-14T04:37:45+00:00

Ari, I would contact Dell under your 1 year included support warranty for possible repair or replacement. This may also be a known issue with that model. They are required to repair it or replace it within the first year.

Please let us know how it goes.
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Anonymous

2017-11-13T21:54:28+00:00
Thanks to each of you for trying to assist with my problem.

Unfortunately everything I have tried so far hasn't worked.

I have no anti-virus programs running so don't believe that's the issue.

I updated all of my drivers yesterday including BIOS but so far doesn't seem to have helped.

My laptop in on about 5 months old and a brand new, top-of-the-range Dell XPS.

Latest example of my issue:
- Laptop was plugged into my docking station at home
- Put laptop to sleep and power button light turned off
- In the morning returned to laptop to see power button light on
- Woke computer up and battery had drained and I was required to plug power in
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Greg Carmack 24,780 Reputation points Volunteer Moderator

2017-11-12T01:49:47+00:00

Hi Ari. I'm Greg, a volunteer installation specialist and 8 year WIndows MVP here to help you.

As previously stated here most Sleep problems are caused by the Display driver, so try updating yours or try another one previously installed at Device Manager>Display adapter>Driver>Update>Browse>Let me pick.

In addition there are steps here to specifically troubleshoot Sleep mode problems: http://www.makeuseof.com/tag/fix-windows-10-sle...

You mentioned having a docking station. Does the problem happen both in and out of the dock?

Also did it previously work? Do you have a System Restore point from when it did?http://home.bt.com/tech-gadgets/computing/how-t...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.
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Anonymous

2017-11-11T22:34:58+00:00
Please answer ALL of the following [admittedly tedious] diagnostic questions by number, preferably without quoting my post:

1a. When (approx. date) did you purchase the computer?

1b. Have you ever replaced the battery?
1. Did the computer come with Win10 preinstalled, did you do a clean install of Win10, or did you upgrade a Win7 computer or a Win8.1 computer [<=PICK ONE!] to Win10?
2. Who manufactured the computer (e.g., Dell; HP; Acer; Lenovo; ASUS)?
3. Has a Norton application or a McAfee application EVER been installed on the computer since you bought it?
4. Have you ever run the Norton Removal Tool and/or the McAfee Consumer Products Removal Tool?
5. What Version & OS Build of Windows 10 is currently installed?
• Press & hold the Windows Key and press the R key. In the RUN dialog, type WINVER and press the Enter key.

================================================

Marking one or more replies as ANSWER at any point will officially close your thread (and stop the email alerts). HELPFUL votes very much appreciated at anytime. Thank you.
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Anonymous

2017-11-11T22:34:29+00:00

What is the make and model of your computer?

What have you done so far to troubleshoot the problem?

How long has this been happening?

Which version of Windows 10 is currently installed: 1507, 1511, 1607, 1703?

Which version of Windows did you upgrade from?

Sometimes your computers firmware, which deals with things like power management, which is related to sleep needs to be updated. Remember, the issue you are experiencing here is outside of Windows, where its not resuming from sleep. Windows is in a saved state on the hard disk and can't manage the hardware resources, thats left up to Firmware (your BIOS) to handle. So, its obvious this more a hardware issue than software, but updated driver software can fix it.

It could suggest you need to update your chipset drivers and BIOS.

I recommend you update the most critical ones: BIOS, Chipset, Display Driver, Network

If that does not work, I recommend you try two things

First: Boot to the Windows 10 desktop

Press Windows key + X

Click Device Manager

Expand Batteries

Right-click Microsoft ACPI-Compliant System.

Choose Update Driver Software.

Make sure you are connected to the Internet, the check for updates.

When complete, restart then check if you can sleep and wake.

Second option

uninstall your display driver then restart

Boot to the Windows 10 desktop

Press Windows key + X

Click Device Manager

Expand Display adapters

Right click the current display adapter

Click Uninstall

Exit Device Manager

Restart

If that does not work, well, we need to try something else. Try resetting the BIOS:

https://www.groovypost.com/howto/reset-pc-bios-...
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