Battery drain while in sleep mode (Windows 10)

Hi, my name is Anderson Souza, I hope I can help you with your issue.

First, it is important to ensure that all available updates for Windows are installed. To do this go to Start > Settings > Update and Security > Check for updates.

Apply all available updates.

On that same screen, you will see "Show optional updates", in this option you can mark optional driver updates, as the system is showing this instability, updating these drivers can help too.

If the problem persists we can try checking the integrity of your system files. Windows has two tools commonly used for this purpose: SFC and DISM.

The System File Checker (SFC) tool built into Windows will scan your Windows system files for corruption or any other changes. If a file has been modified, it will automatically replace that file with the correct version. If the SFC command doesn’t work, you can also try the Deployment Image Servicing and Management (DISM) command to repair the underlying Windows system image.

[ Using System File Checker in Windows 10 ]

System File Checker is a utility in Windows 10 that checks for problems with files on your computer. To run it, follow these steps:

Make sure you've installed the latest updates for Windows 10, and then restart your machine. To find out more, read Update Windows 10.

In the search box on the taskbar, type Command Prompt, and right-click or press and hold Command Prompt (Desktop app) from the list of results. Select Run as administrator, and then select Yes.

Type

DISM.exe /Online /Cleanup-image /Restorehealth

(note the space before each "/"), and then press Enter. (Note: This step may take a few minutes to start and up to 30 minutes to complete.)

After you see a message that says "The operation completed successfully," type

sfc /scannow

(note the space between "sfc" and "/") and press Enter.

After you see a message that says, "Verification 100% complete," type exit.

The problem does not occur when the PC goes into sleep mode when plugged in?

I bought this used hp laptop. Works fine, very fast. But it has one big issue when running on just the battery. Everytime it goes on sleep mode on battery, the power completely disappears. No display, no lights, no fans, power button not responsive. I have to do a hard restart. I take out the battery then hold the power button for a few seconds to drain, put back the battery in. Only then will it boot again. Any fix?

Thank you Bernard for the detailed reply, It took me time to try out these solutions

I tried the three methods in order, but none of them has solved the draining during sleep (SoC subsystems NoHwDrips.C10.unknown) it remained consistent

I haven't tested "Maintenance phase offenders (PDC Task Clients --> Maintence Scheduler" as it is an offender during screen off while the laptop is charging

These offenders showed after trying method 1 (uninstalling battery drivers)

![](https://learn-attachment.microsoft.com/api/attachments/c512b569-50c2-4dc7-b96e-0398bbee6305?platform=QnA

and SoC subsystems NoHwDrips.C10.unknown remained as an offender draining during sleep after trying all methods for an active time almost 100% (the result were the same either sleep duration is long or short)

![](https://learn-attachment.microsoft.com/api/attachments/db58614a-6583-44a9-9933-6b0bc83ac7bf?platform=QnA

I should mention that while trying safe boot method (number 2), I couldn't disable avast antivirus from start-up

So, does this mean it could be a hardware problem with the battery not a software problem?

thanks

Hi and thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

I understand the issue you have, nothing to worry I am here to help, I know some of these steps are already done, you have just skipped it if you think it will have the same result.

Method 1. Reinstall Battery Drivers:

-Press Windows key + X

-Go to Device Manager

-Expand the Batteries

-Right-click then uninstall all drivers there

-Restart the PC and check it again

Method 2. Do clean boot:

A “clean boot” starts Windows with a minimal set of drivers and startup programs so that you can determine whether a background program is interfering with your game or program.

• In the search box on the taskbar, type MSConfig and select System Configuration from the results.
• On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
• On the Startup tab of System Configuration, select Open Task Manager.
• Under Startup in Task Manager, for each startup item, select the item and then select Disable.
• Close Task Manager.
• On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

troubleshooting reference: https://support.microsoft.com/en-us/help/929135...

Method 3. Restore default power options

-Press Windows key + R then type:

powercfg -restoredefaultschemes

-Restart PC and check.

Method 2. Run power Troubleshooter

• Press Windows key + R then type:

msdt.exe /id PowerDiagnostic

• Click OK then follow the prompt to run the power troubleshooter

-Restart the device after

Let me know how does it go and I hope that helps.

Bernard

Independent Advisor

I have Huawei matebook book 14 i7 for 2 months now

The laptop battery generally is draining more rapidly than it was before I could estimate that the battery drains after 6 hours only of activity (with no video playback) and it used to last longer than that, also the battery estimates gives me much lower readings than before (gives a reading of maximum 5 hours on better battery settings).. This lap top is known for long battery life

Also, I have noticed the battery dropped 2 % during shutdown.

after performing a sleep study.. the draining was during sleep, the more consumption was SoC subsystems NoHwDrips.C10.unknown, second to it Maintenance phase offenders (PDC Task Clients --> Maintence Scheduler) ...

I have noticed this change last 2 weeks

I should note that the recent change I did was adding a hibernate button 1 month ago, used it probably twice willingly, probably could have been used more times automatically after prolonged sleep

I should note also that I follow a charging pattern of I charge when battery reaches 20%, and unplug when it reaches 80% (I understood this is best practice), with total so far 23 battery cycle