Stability Issues with the Windows Live Mail 2012 Update – KB3093594

Anonymous
2015-12-16T23:20:34+00:00

We have received reports that the Windows Live Mail update- KB KB3093594, is causing stability issues for many of our customers running Windows Live Mail 2012.

Thank you for reporting this issue.

We have identified the root cause and are currently working on a fix that addresses the issue for impacted users on applicable platforms.

Please visit Update for Windows Live Essentials Mail 2012 or this thread for the latest updates.

***Update Dec 20^th^

Sorry for the delay in posting this update.

On Dec 17^th^we rereleased the Windows Live Mail update KB3093594.  For users who had previously installed this update and were experiencing a crash when launching the Windows Live Mail app, please download and re-install KB3093594 and this issue should be resolved.

https://support.microsoft.com/kb/3093594

Some users have independently reported a separate issue with sync of mail with attachments that we continue to investigate.

Update 1 February 2016

(posted as Issues 3 under Known issues ... for KB3093594 rev. 6.0)

Some customers have reported other issues with the release on December 17, 2015. This update is no longer being offered while Microsoft investigates these issues further. Server interactions will remain supported during this investigation.

NB: links to http://www.microsoft.com/en-us/download/details.aspx?id=49486  will not work

Windows for home | Other | Email and communications

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  1. Anonymous
    2015-12-17T23:40:51+00:00

    Hi TomS

    Since lunch today WLM2012 has been Ok and not shown the errors I had, But that doesn't mean it will be fine tomorrow. I will leave well alone for a day or so unless it gets worse and then will try uninstalling and reinstalling the whole of Live Essentials.

    I loved Outlook Express and had used it since the beginning and hoped to continue but it failed to work with Win7 so had to either use Outlook or WLM. Outlook was a little heavy so went with WLM.

    I never got an error code so only searched regarding the problem after patching, so missed any other posts about other similar issues.

    Lets hope they are not too long releasing an update that doesn't have a bug in it.

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  2. Anonymous
    2015-12-18T00:27:17+00:00

    Me.43 ,

    Let me know how you make out with the whole uninstall and reinstall. The problem is the update KB3093594 does not show up in INSTALLED UPDATES. For me anyway. So, although I searched for it, I could not find it to remove it before I did the uninstall/reinstall.

    I have never seen an update that did not show up in the INSTALLED UPDATES list.

    Don't understand who does that thinking!

    TomS

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  3. Anonymous
    2015-12-18T12:02:19+00:00

    Thank you.

    We have received reports that the Windows Live Mail update- KB KB3093594, is causing stability issues for many of our customers running Windows Live Mail 2012.

    Could I please ask for some clarification: are the reports you refer to crash reports submitted through WER? If so, is this what you mean by 'stability issues'?

    We have identified the root cause and are currently working on a fix that addresses the issue for impacted users on applicable platforms.

    I ask for clarification because the crashes I've seen reported in these forums are overwhelmingly occurring in Windows 10. So:

    • Does users on applicable platforms mean only those on Windows 7, 8 and 8.1 - the platforms to which the update applies? Even though there have been no confirmed reports of program crashes on these platforms?

    Or:

    • Is this forthcoming fix also intended to enable the update to be applied on Windows 10?

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  4. Anonymous
    2015-12-18T17:51:19+00:00

    I did perform the update, but am no longer receiving email messages  I tried a test to see if the email comes in. No luck.

    I have to go to the Internet and go to outlook.com to see my e-mail messages and I hate it.  I love the Windows Live Mail 2012.  I have all my accounts there...see my calendar; and can check at a glance for any upcoming events -- all of which I cannot do from the Internet.  I also cannot hold an outgoing message in my outbox using outlook.com -- it automatically sends it and I cannot adjust the screen. 

    Don't mess up Windows Live Mail 2012... bring it back to the way it used to work.  PLEASE

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  5. Anonymous
    2015-12-18T22:40:53+00:00

    I am using WLM 2012 on Win 8.1.  I installed the update a few days ago.  Although I have not had any stability issues, I have noticed something weird...

    If I go to "Sent items", every email I have sent since the update shows my name in the "To" column.

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