Stability Issues with the Windows Live Mail 2012 Update – KB3093594

Anonymous
2015-12-16T23:20:34+00:00

We have received reports that the Windows Live Mail update- KB KB3093594, is causing stability issues for many of our customers running Windows Live Mail 2012.

Thank you for reporting this issue.

We have identified the root cause and are currently working on a fix that addresses the issue for impacted users on applicable platforms.

Please visit Update for Windows Live Essentials Mail 2012 or this thread for the latest updates.

***Update Dec 20^th^

Sorry for the delay in posting this update.

On Dec 17^th^we rereleased the Windows Live Mail update KB3093594.  For users who had previously installed this update and were experiencing a crash when launching the Windows Live Mail app, please download and re-install KB3093594 and this issue should be resolved.

https://support.microsoft.com/kb/3093594

Some users have independently reported a separate issue with sync of mail with attachments that we continue to investigate.

Update 1 February 2016

(posted as Issues 3 under Known issues ... for KB3093594 rev. 6.0)

Some customers have reported other issues with the release on December 17, 2015. This update is no longer being offered while Microsoft investigates these issues further. Server interactions will remain supported during this investigation.

NB: links to http://www.microsoft.com/en-us/download/details.aspx?id=49486  will not work

Windows for home | Other | Email and communications

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  1. Anonymous
    2016-01-22T09:28:08+00:00

    Some users have independently reported a separate issue with sync of mail with attachments that we continue to investigate.

    There are indications that this has been fixed. Can you confirm this? I am now receiving messages that have some kinds of attachment, but I can't say whether this applies to all kinds.

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  2. Anonymous
    2016-01-22T00:00:30+00:00

    I completely agree. I am not technologically savvy enough to fix these issues myself. And so, I rely on the technical support of the mega companies (in this case, Microsoft) to give me the technical support that I need. I was using WLM2009 when I got the email & it was working just fine. So, I downloaded 2012, along with their patch. Now, nothing will sync. It is up to Microsoft to give us the support we need OR admit they f**ked up & can'take fix it so that we can move on to other options. If Microsoft expects to retain their good reputation & keep their long time customers, then they need to speak up immediately & let us know what they are doing about the problem.

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  3. Anonymous
    2016-01-21T23:56:52+00:00

    And how many of those offering remedies, including yourself, are using dial-up connections? My guess is nobody. But please correct me if I'm wrong?

    My WLM works fine when using a broadband connection, too (most of the time). But usually takes a minimum of 4 to 5 days to sync when using my dial-up connection at home, and that's leaving it connected all night, every night. Which is totally unacceptable when sending or receiving critical emails.

    Don't blame the slowness of the dial-up connection either. Because it worked perfectly before all the changes at Outlook.com and the infamous "patch".

    As for going through all the various discussions, replies, and answers provided by the community...I wish I could bill Microsoft for all the hours, days and weeks I've spent reading through every reply I could find here and elsewhere concerning this problem. I have nothing bad to say about anyone in the community, or any of the comments they've provided. It's just nobody has addressed my particular problem, or probably ever will due to the low volume of people still using dial-up connections.

    I did download Thunderbird a week or two ago. But every time my WLM would sync, I optimistically hoped everything was back to normal. Unfortunately, I think it's time to jump ship for us dial-up users.

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  4. Anonymous
    2016-01-21T23:38:18+00:00

    The negative comments about Microsoft do not help any the WLM users looking for answers.  Various replies members offered remedies to make WLM work with the last patch. Mine works well in conjunction with W10 and by and large, so it does for others. For those having difficulties, go through the various answers provided by community members; there are workable remedies there.

    I think you are partially correct.  Users should be civil in their criticism of Microsoft, but Microsoft has the major responsibility to support their product and not to leave its users, some not qualified to figure out technical workarounds, to fend for themselves.  Microsoft has admitted they have a problem, know what the core issue is and are working to fix it.

    WE NEED TO HEAR AN UPDATE FROM MICROSOFT!

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  5. Anonymous
    2016-01-21T22:49:56+00:00

    The negative comments about Microsoft do not help any the WLM users looking for answers.  Various replies members offered remedies to make WLM work with the last patch. Mine works well in conjunction with W10 and by and large, so it does for others. For those having difficulties, go through the various answers provided by community members; there are workable remedies there.

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