Stability Issues with the Windows Live Mail 2012 Update – KB3093594

Anonymous
2015-12-16T23:20:34+00:00

We have received reports that the Windows Live Mail update- KB KB3093594, is causing stability issues for many of our customers running Windows Live Mail 2012.

Thank you for reporting this issue.

We have identified the root cause and are currently working on a fix that addresses the issue for impacted users on applicable platforms.

Please visit Update for Windows Live Essentials Mail 2012 or this thread for the latest updates.

***Update Dec 20^th^

Sorry for the delay in posting this update.

On Dec 17^th^we rereleased the Windows Live Mail update KB3093594.  For users who had previously installed this update and were experiencing a crash when launching the Windows Live Mail app, please download and re-install KB3093594 and this issue should be resolved.

https://support.microsoft.com/kb/3093594

Some users have independently reported a separate issue with sync of mail with attachments that we continue to investigate.

Update 1 February 2016

(posted as Issues 3 under Known issues ... for KB3093594 rev. 6.0)

Some customers have reported other issues with the release on December 17, 2015. This update is no longer being offered while Microsoft investigates these issues further. Server interactions will remain supported during this investigation.

NB: links to http://www.microsoft.com/en-us/download/details.aspx?id=49486  will not work

Windows for home | Other | Email and communications

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  1. Anonymous
    2016-01-28T06:30:03+00:00

    What does Microsoft say about this?  Or are they mum as usual?

    From what you say in your post, it appears they are trying to fix WLM...or am I reading it incorrectly?

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  2. Anonymous
    2016-01-28T03:24:50+00:00

    Latest Insider Build 14251.rs1_release.160124-1059 pushed today. OK same screw up.

    WLM refused to open and indicated same dll missing problems, directed to WLM.

    1. Reinstalled wlsetup-web.exe again. http://go.microsoft.com/fwlink/?LinkID=255475
    2. Still showing dll errors and WLM would not open an email already downloaded.
    3. RE-INSTALLED 32 (rebooted) and 64 (rebooted C++ for 2015 SP1 (I have VS 2015 installed too)
    4. After reboot same problem. Prompts indicated 4 files where missing (below) and sometimes also indicated ASUS SMART Gesture (My laptop is both a tablet and laptop with touch. Also prompts related to ApplePhotoStreams.exe.
    5. Copied these 4 files from C:\Windows.old\WINDOWS\SysWOW64 to C:\WINDOWS\SysWOW64. So I copy these from the previous location saved each time a build is installed. Microsoft Visual C++ 2010 Redistributable Package (x86), so maybe I should have re-run all versions first?

    VS C++ 2010 - https://www.microsoft.com/en-us/download/details.aspx?id=5555

    VS C++ 2012 Update 5 - https://www.microsoft.com/en-us/download/details.aspx?id=48708

    2015 Update 1 - https://www.microsoft.com/en-us/download/details.aspx?id=49984

    Anyway I copied these 4 files.

        msvcp100.dll

        msvcp110.dll

        msvcr100.dll

        msvcr110.dll

    You might have to be an administrator or go thru file copy prompting.

    WLM opens and sync's again.

    MS is just plain asleep at the wheel to keep these files intact.

    At least I can receive advanced builds and fix WLM.

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  3. Anonymous
    2016-01-26T14:25:49+00:00

    I had a further issue the other day when emails arrived in outlook .com via the browser , but would neither send or arrive in WLM . One day later  the emails suddenly appeared !  How can we trust WLM?

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  4. Anonymous
    2016-01-26T13:16:59+00:00

    It seems the answer to the question I was going to ask is….there is no answer.

    I’ve had several of the problems listed and discussed – nothing in sent box, delays in mail moving from outbox, unable to send or receive (0x80004005), all seemingly as a result of the update designed to keep WLM 2012 active on my Windows 7 machine.  Where my problem differs is in that I have four accounts, two are mine and two I administer for my (even less techie) partner. Three still work fine, but my “default” account is dead! All the settings seem the same so why should only one fail?  Or am I tempting fate and the others will crash next week?  Despite uninstalling and reinstalling Windows Essentials the problem actually got worse (developing from nothing in the sent box to not able to receive or send etc).  It seems the best thing is to carry on with the three on WLM and I’ll use Outlook until some sort of fix is found.  I will certainly not be installing any patch or update until I’be seen the feedback from users!

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  5. Anonymous
    2016-01-24T16:29:42+00:00

    Apart from the issues and workarounds already listed below:

    1. Font changes on headers on launching mail with new emails
    2. Message 'sent to' column STILL shows the recipients name with the account column empty ( I cure this by moving each mail to the junk folder and back again but it creates 2 emails one of which I then delete )
    3. My folders and sub folders  sometimes disappear from time to time, which I am able to make visible again by creating an empty folder with any name and then delete it (in the same location). This makes the folder re appear normally again !
    4. Emails sent take ages to appear in the sent folder , and don't show in the outbox , they are in limbo somewhere ???

    I am now  failing to  receiving my emails  in WLM yet if I log into outlook .com I can see 6 waiting to be read which  have been sat there 5 hrs !

    Are we going to ever get answers or a proper fix since the updates messed it up!

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