Stability Issues with the Windows Live Mail 2012 Update – KB3093594

Anonymous
2015-12-16T23:20:34+00:00

We have received reports that the Windows Live Mail update- KB KB3093594, is causing stability issues for many of our customers running Windows Live Mail 2012.

Thank you for reporting this issue.

We have identified the root cause and are currently working on a fix that addresses the issue for impacted users on applicable platforms.

Please visit Update for Windows Live Essentials Mail 2012 or this thread for the latest updates.

***Update Dec 20^th^

Sorry for the delay in posting this update.

On Dec 17^th^we rereleased the Windows Live Mail update KB3093594.  For users who had previously installed this update and were experiencing a crash when launching the Windows Live Mail app, please download and re-install KB3093594 and this issue should be resolved.

https://support.microsoft.com/kb/3093594

Some users have independently reported a separate issue with sync of mail with attachments that we continue to investigate.

Update 1 February 2016

(posted as Issues 3 under Known issues ... for KB3093594 rev. 6.0)

Some customers have reported other issues with the release on December 17, 2015. This update is no longer being offered while Microsoft investigates these issues further. Server interactions will remain supported during this investigation.

NB: links to http://www.microsoft.com/en-us/download/details.aspx?id=49486  will not work

Windows for home | Other | Email and communications

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  1. Anonymous
    2016-01-28T18:33:48+00:00

    Essentially, upon each new version or build deployed the problem reoccurs and this is how I correct things to date. Been down the road quite a bit.

    Your mileage may vary with those 'restore points'. I have not done restores, nor ever intend to waste such time in troubleshooting issues. It solves nothing. You need a support IT person if you need help beyond these posts. The info is posted for anyone searching terms of this problem with search engines.

    MS must solve this debacle. They are not answering this community forum post - their preferred support method - besides $$$, the method they really want from users. That costs a lot in time (like I take & Microsoft's too) and that is unfair.

    Good Luck. If I find a cure, or the problem gets fixed in a new build it will be posted. Like I said I am an Insider with Fast build deployments set to test new Windows 10 that you eventually get.

    I post a Yes/No evaluation on 'Ready for use' each time on the build. So far it is all NO's because of this and many more Win 10 snafus. There's a lot more Insiders who probably are working elsewhere...

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  2. Anonymous
    2016-01-28T18:06:03+00:00

    I'm not even hardly an expert, but you might try going back to the restore point prior to the update.

    Good luck.

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  3. Anonymous
    2016-01-28T17:47:00+00:00

    Just did. Find an IT person. The instructions and links are best I can give you.

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  4. Anonymous
    2016-01-28T17:08:39+00:00

    Latest Insider Build 14251.rs1_release.160124-1059 pushed today. OK same screw up.

    WLM refused to open and indicated same dll missing problems, directed to WLM.

    1. Reinstalled wlsetup-web.exe again. http://go.microsoft.com/fwlink/?LinkID=255475
    2. Still showing dll errors and WLM would not open an email already downloaded.
    3. RE-INSTALLED 32 (rebooted) and 64 (rebooted C++ for 2015 SP1 (I have VS 2015 installed too)
    4. After reboot same problem. Prompts indicated 4 files where missing (below) and sometimes also indicated ASUS SMART Gesture (My laptop is both a tablet and laptop with touch. Also prompts related to ApplePhotoStreams.exe.
    5. Copied these 4 files from C:\Windows.old\WINDOWS\SysWOW64 to C:\WINDOWS\SysWOW64. So I copy these from the previous location saved each time a build is installed. Microsoft Visual C++ 2010 Redistributable Package (x86), so maybe I should have re-run all versions first?

    VS C++ 2010 - https://www.microsoft.com/en-us/download/details.aspx?id=5555

    VS C++ 2012 Update 5 - https://www.microsoft.com/en-us/download/details.aspx?id=48708

    2015 Update 1 - https://www.microsoft.com/en-us/download/details.aspx?id=49984

    Anyway I copied these 4 files.

        msvcp100.dll

        msvcp110.dll

        msvcr100.dll

        msvcr110.dll

    You might have to be an administrator or go thru file copy prompting.

    WLM opens and sync's again.

    MS is just plain asleep at the wheel to keep these files intact.

    At least I can receive advanced builds and fix WLM.

    I am receiving the same missing .dll message but have no clue what you are talking about. Can you please give a step by step for thone of us who are not that tech savy?

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  5. Anonymous
    2016-01-28T14:35:32+00:00

    I do not see any replies from MS. Hope the info helps.

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