Stability Issues with the Windows Live Mail 2012 Update – KB3093594

Anonymous
2015-12-16T23:20:34+00:00

We have received reports that the Windows Live Mail update- KB KB3093594, is causing stability issues for many of our customers running Windows Live Mail 2012.

Thank you for reporting this issue.

We have identified the root cause and are currently working on a fix that addresses the issue for impacted users on applicable platforms.

Please visit Update for Windows Live Essentials Mail 2012 or this thread for the latest updates.

***Update Dec 20^th^

Sorry for the delay in posting this update.

On Dec 17^th^we rereleased the Windows Live Mail update KB3093594.  For users who had previously installed this update and were experiencing a crash when launching the Windows Live Mail app, please download and re-install KB3093594 and this issue should be resolved.

https://support.microsoft.com/kb/3093594

Some users have independently reported a separate issue with sync of mail with attachments that we continue to investigate.

Update 1 February 2016

(posted as Issues 3 under Known issues ... for KB3093594 rev. 6.0)

Some customers have reported other issues with the release on December 17, 2015. This update is no longer being offered while Microsoft investigates these issues further. Server interactions will remain supported during this investigation.

NB: links to http://www.microsoft.com/en-us/download/details.aspx?id=49486  will not work

Windows for home | Other | Email and communications

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  1. Anonymous
    2016-01-30T16:21:46+00:00

    I believe I am correct stating that if you use IMAP, your Contacts and Calendar will not sync.           

    Sorry, that's just not right.

    Synchronization of contacts and calendar have nothing to do with synchronization of email folders. They are three separate functions. Contacts and calendar are supposed to synchronize with those belonging to the Microsoft Account you sign in with. That account doesn't even need to be set up as a mail account; if it is, though, it is immaterial whether it's set up as an HTTP, IMAP or POP3 account as far as contacts and calendar are concerned.

    I say supposed to synchronize, because neither calendar nor contacts synchronization works properly (= as they did before the change) once the Microsoft Account involved has been upgraded to Outlook Mail.

    Step-by-step instructions for dealing with the problem of synchronizing mail with an upgraded account were laid out in this article soon after the transition to Outlook Mail began in May last year:***Windows Live Mail and Outlook Mail***

    Thanks for this. Must have one of the many messages I thought of as phishing spam and ignored. Now up and running. Was quite startling to have hundreds of messages downloaded, made me realize just how many are stored on mail servers!

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  2. Anonymous
    2016-01-29T23:52:30+00:00

    If this article was given last May AND explains how to get WLM 2012 to sync mail, then why has this thread not been indicating & referring to that article? I have been following this thread for over a month & no one has mentioned it. And it cost me $42 that I didn't have just so I could use my email for job searching. It seems that those of you who actually knew what was going on, along with Microsoft, have been dropping the ball when it comes to helping those of us who are not tech savy. You should have posted that link on this thread weeks ago. And/or someone from Microsoft should have. I would have a job by now if I had been able to send/receive emails in a timely fashion. Next time, please try to be a little more considerate & respond to our issues in a little more timely fashion. I am sure that I am not the only person who would have appreciated the information on how to fix the mail sync issue. But I guess better late than never. Have a good day.

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  3. Anonymous
    2016-01-29T23:25:13+00:00

    I believe I am correct stating that if you use IMAP, your Contacts and Calendar will not sync.           

    Sorry, that's just not right.

    Synchronization of contacts and calendar have nothing to do with synchronization of email folders. They are three separate functions. Contacts and calendar are supposed to synchronize with those belonging to the Microsoft Account you sign in with. That account doesn't even need to be set up as a mail account; if it is, though, it is immaterial whether it's set up as an HTTP, IMAP or POP3 account as far as contacts and calendar are concerned.

    I say supposed to synchronize, because neither calendar nor contacts synchronization works properly (= as they did before the change) once the Microsoft Account involved has been upgraded to Outlook Mail.

    Step-by-step instructions for dealing with the problem of synchronizing mail with an upgraded account were laid out in this article soon after the transition to Outlook Mail began in May last year: Windows Live Mail and Outlook Mail

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  4. Anonymous
    2016-01-29T22:59:24+00:00

    I believe I am correct stating that if you use IMAP, your Contacts and Calendar will not sync.  So, check that out before you jump.

    If anyone can assuredly confirm this or deny it, please do so.  I do not mind being wrong.

     

    I am not sure about the calendar or contacts, as I do not use them except for contacts that I add in Windows Live that I email or want to receive emails from. That is why in my post I stated that that particular fix was for those who were having email sync issues. However, the link to the IT website could probably help with it. I typically would not recommend anything of that sort of website. I normally don't do anything on the computer that I need tech support for that is not included with the computer warranty. However, since there are so many people having issues and Microsoft is of absolutely no help, I figured that I would put it out there for those that are not tech savy, like myself. And since it is money back guaranteed, I felt comfortable giving the link. It is just what worked for me. And since no one else is offering any help for those of us who know nothing about this sort of thing, my post was mostly meant for that audience. After all, the people that are on here stating what worked for them are not putting it in words that the average joe can understand or follow. I mean, no offense, but not everyone is able to do it themselves and would appreciate the help of an IT person, even if it did cost a little money. And $42 is a small price to pay for being able to send/receive emails in WLM2012.

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  5. Anonymous
    2016-01-29T22:30:30+00:00

    I believe I am correct stating that if you use IMAP, your Contacts and Calendar will not sync.  So, check that out before you jump.

    If anyone can assuredly confirm this or deny it, please do so.  I do not mind being wrong.

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