Stability Issues with the Windows Live Mail 2012 Update – KB3093594

Thank you.

We have received reports that the Windows Live Mail update- KB KB3093594, is causing stability issues for many of our customers running Windows Live Mail 2012.

Could I please ask for some clarification: are the reports you refer to crash reports submitted through WER? If so, is this what you mean by 'stability issues'?

We have identified the root cause and are currently working on a fix that addresses the issue for impacted users on applicable platforms.

I ask for clarification because the crashes I've seen reported in these forums are overwhelmingly occurring in Windows 10. So:

• Does users on applicable platforms mean only those on Windows 7, 8 and 8.1 - the platforms to which the update applies? Even though there have been no confirmed reports of program crashes on these platforms?

Or:

• Is this forthcoming fix also intended to enable the update to be applied on Windows 10?

Me.43 ,

Let me know how you make out with the whole uninstall and reinstall. The problem is the update KB3093594 does not show up in INSTALLED UPDATES. For me anyway. So, although I searched for it, I could not find it to remove it before I did the uninstall/reinstall.

I have never seen an update that did not show up in the INSTALLED UPDATES list.

Don't understand who does that thinking!

TomS

Hi TomS

Since lunch today WLM2012 has been Ok and not shown the errors I had, But that doesn't mean it will be fine tomorrow. I will leave well alone for a day or so unless it gets worse and then will try uninstalling and reinstalling the whole of Live Essentials.

I loved Outlook Express and had used it since the beginning and hoped to continue but it failed to work with Win7 so had to either use Outlook or WLM. Outlook was a little heavy so went with WLM.

I never got an error code so only searched regarding the problem after patching, so missed any other posts about other similar issues.

Lets hope they are not too long releasing an update that doesn't have a bug in it.

Me.43,

I uninstalled and then reinstalled all of Windows Live Essentials 2012 not just Windows Live Mail and I believe it solved the problem I was having with the update.

Have you read this update that I posted?

Syed Abdul Jabbar,

     I forgot to mention that if I closed the error message and tried to send an email  that also did not work. It would not send.

    The error message I got is the same as the post from  DG1960   ( Please see thread under 'Windows Live Mail 2012 Error code 0x80072EE7'. ) I believe.

    Also I could not find the update listed in my INSTALLED UPDATES after I installed it.

    I had to uninstall and reinstall Windows Live Essentials 2012 to fix the problem.

    I then posted this update to my BAD updates list.

SEE LIST:

KB2506928

KB2545698

KB2592687

KB2660075

KB2726535

KB2876229

KB2923545

KB2952664    Hide

KB2970228

KB2990214

KB2994023

KB3021917    Hide

KB3022345

KB3035583    Hide

KB3050265

KB3065987

KB3068708     Hide

KB3075249     Hide

KB3080149     Hide                                      

KB3083710

KB3083324

KB3090045

KB3112343     Hide

Hidden and no good

KB2976978                                 for Windows 8

KB3050267                                 for Windows 8.1

KB2977759                                 supposed to be OK

KB3097877                                 ???    Security patch

KB3102810                                OK installed

KB3107998                                for Lenovo computer   Hide

KB3102429                                Two languages no good Windows 8    Hide

KB3114409                                 Outlook 2010   NG  not available anymore

KB3101488                                 Outlook 2013  NG  replaced with KB2975838 and I

Don’t know if I would install this either

Thank you,

      Toms

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I would suspect NOT as Sharief K' comment in his post was "We have identified the root cause and are currently working on a fix that addresses the issue for impacted users on applicable platforms." I reckon his next comment is a red herring.

Having said that the dates on the files within KB3093594 are later than those on my machine, but I did remove and reinstall the software to try and remove the patch, unsuccessful as the problem still arose.

I am hoping that when the bug is fixed they will inform us here.

I am not going to attempt to install this KB until then as I have enough problems with the December cumulative security update refusing to install, causing multiple restarts in a loop.