Stability Issues with the Windows Live Mail 2012 Update – KB3093594

Anonymous
2015-12-16T23:20:34+00:00

We have received reports that the Windows Live Mail update- KB KB3093594, is causing stability issues for many of our customers running Windows Live Mail 2012.

Thank you for reporting this issue.

We have identified the root cause and are currently working on a fix that addresses the issue for impacted users on applicable platforms.

Please visit Update for Windows Live Essentials Mail 2012 or this thread for the latest updates.

***Update Dec 20^th^

Sorry for the delay in posting this update.

On Dec 17^th^we rereleased the Windows Live Mail update KB3093594.  For users who had previously installed this update and were experiencing a crash when launching the Windows Live Mail app, please download and re-install KB3093594 and this issue should be resolved.

https://support.microsoft.com/kb/3093594

Some users have independently reported a separate issue with sync of mail with attachments that we continue to investigate.

Update 1 February 2016

(posted as Issues 3 under Known issues ... for KB3093594 rev. 6.0)

Some customers have reported other issues with the release on December 17, 2015. This update is no longer being offered while Microsoft investigates these issues further. Server interactions will remain supported during this investigation.

NB: links to http://www.microsoft.com/en-us/download/details.aspx?id=49486  will not work

Windows for home | Other | Email and communications

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2016-02-01T23:29:32+00:00

    What is your point? I received an email telling me to install the patch or lose my email.  My point was that they could have just as easily sent an email telling us the patch was no good and they were working on a fix.

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  2. Anonymous
    2016-02-01T20:03:08+00:00

    I received the referenced notification here in the WLM threads I've been following.  Sorry you missed it.

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  3. Anonymous
    2016-02-01T17:47:09+00:00

    Thanks.  Too bad MS couldn't have pushed out this info since they were quite capable of pushing out a notice that your WLM would soon stop working!

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  4. Anonymous
    2016-02-01T17:31:28+00:00

    Update 1 February 2016

    (posted as Issues 3 under Known issues ... for KB3093594 rev. 6.0)

    Some customers have reported other issues with the release on December 17, 2015. This update is no longer being offered while Microsoft investigates these issues farther. Server interactions will remain supported during this investigation.

    NB: links to http://www.microsoft.com/en-us/download/details.aspx?id=49486  will not work

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  5. Anonymous
    2016-01-30T18:23:14+00:00

    If this article was given last May AND explains how to get WLM 2012 to sync mail, then why has this thread not been indicating & referring to that article?

    Because this thread is devoted to the 'stability issues' that users experienced after installing KB3093594 on Windows 10, when it was only released for Windows 7, 8 and 8.1. The problem was solved by a re-release of the patch on 17 December.

    The article I wrote last year was a rescue line thrown to those struggling with trying to synchronize mail accounts that had been upgraded to Outlook Mail, intended as an interim measure until Windows Live Mail was updated to cope with the new situation.

    Next time, please try to be a little more considerate & respond to our issues in a little more timely fashion.        

    Perhaps you don't realize that most of those 'responding to your issues' in these forums - including me - are volunteers giving freely of their time and experience to help others. Only those with blue Microsoft badges are paid to help users, but they rarely take part in discussion threads.

    The forum guidelines make it fairly clear: if a search locates the same question you have, click Me too and wait for a solution to be posted. If you don't find the same question, ask your own. I can't see that you've asked one since 2013 ...

    Have a good day.        

    I'll try, but being told that I'm inconsiderate and untimely isn't really conducive to that. I do hope, though, that you have a good day.

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