Stability Issues with the Windows Live Mail 2012 Update – KB3093594

Anonymous
2015-12-16T23:20:34+00:00

We have received reports that the Windows Live Mail update- KB KB3093594, is causing stability issues for many of our customers running Windows Live Mail 2012.

Thank you for reporting this issue.

We have identified the root cause and are currently working on a fix that addresses the issue for impacted users on applicable platforms.

Please visit Update for Windows Live Essentials Mail 2012 or this thread for the latest updates.

***Update Dec 20^th^

Sorry for the delay in posting this update.

On Dec 17^th^we rereleased the Windows Live Mail update KB3093594.  For users who had previously installed this update and were experiencing a crash when launching the Windows Live Mail app, please download and re-install KB3093594 and this issue should be resolved.

https://support.microsoft.com/kb/3093594

Some users have independently reported a separate issue with sync of mail with attachments that we continue to investigate.

Update 1 February 2016

(posted as Issues 3 under Known issues ... for KB3093594 rev. 6.0)

Some customers have reported other issues with the release on December 17, 2015. This update is no longer being offered while Microsoft investigates these issues further. Server interactions will remain supported during this investigation.

NB: links to http://www.microsoft.com/en-us/download/details.aspx?id=49486  will not work

Windows for home | Other | Email and communications

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  1. Anonymous
    2015-12-22T10:02:57+00:00

    ***Update Dec 20^th^

    Sorry for the delay in posting this update.

    On Dec 17^th^we rereleased the Windows Live Mail update KB3093594.  For users who had previously installed this update and were experiencing a crash when launching the Windows Live Mail app, please download and re-install KB3093594 and this issue should be resolved.

    https://support.microsoft.com/kb/3093594

    Some users have independently reported a separate issue with sync of mail with attachments that we continue to investigate.

    Thanks Sharief

    I've installed the new update and Live is working now without crashing. Calendar is partially working - add-in calendars like Holidays aren't being synced. Emails with attachments seem to be syncing OK.

    It would have been better if the Outlook Team had sent out another email to let us know that the update had been updated.

    Cheers

    N2S

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  2. Anonymous
    2015-12-22T00:06:47+00:00

    Windows Live 2012 shows a variety of problems which cannot be defined nor managed without the actual program code in front of you. If everyone had the same problem(s) then there may be a workaround. I even have issues with Outlook. I am guessing but some genius may have routed some Live actions to Outlook since they do similar things. It did not work.

    My present Live issue is that the Calendar shows an error that says that the central calendar server has an error. That is why I suspect Outlook code to be involved. Regardless, the building is almost empty as people take an early holiday so we are stuck for a week or more.

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  3. Anonymous
    2015-12-21T21:02:36+00:00

    I have the same problem!

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  4. Anonymous
    2015-12-20T18:36:37+00:00

    Sharief K,

    Thanks for the information.  Please let us know anything you find out about this situation.

    I'm following your advice and watching:

    https://support.microsoft.com/en-us/kb/3093594

    My best understanding of the situation is:

    Microsoft released a new version of d-Mail.msp on 12/17/2015.

    DO NOT INSTALL THE UPDATED (second version) d-Mail.msp released on 12/17/2015

    DO NOT INSTALL THE ORIGINAL (first version) d-Mail.msp released on 12/11/2015

    From https://support.microsoft.com/en-us/kb/3093594 :

    Known issues about this update

    • Issue 1: After you install this update (that was released before December 17, 2015), you may find that the program crashes soon after start. 

    Solution: Microsoft has identified the cause and has released a fix that addresses the issue for affected users on applicable platforms. To fix this issue, install this update that's released on December 17, 2015.

    • Issue 2: After you install this update that's released on December 17, 2015, you may experience mail sync issues.

    This issue occurs because of a server-side problem. Microsoft is researching this issue and will post more information in this article when the information becomes available.

    ********************************************************

    d-Mail.msp

    First Version

    Created: 9/18/2015 1:38 PM

    Revision Number:{342DCD5D-5946-453B-97AC-D53B7662EDF5}

    size: 1.01 MB (1,069,056 bytes)

    Second Version

    Created: 12/16/2015 4:38 PM

    Revision Number:{D30B7449-432E-4A00-9DF0-8B8D61729707}

    size: 0.98 MB (1,036,288 bytes)

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  5. Anonymous
    2015-12-20T03:29:43+00:00

    To avoid confusion & duplication of effort, please post any/all further follow-up in replies to your own, new thread => http://answers.microsoft.com/en-us/outlook_com/forum/oemail-osend/what-are-you-supposed-to-do-with-windows-live/5f9bf730-f05d-42ed-87a1-3cd034bd1136

    The only confusion is with your post and the Microsoft Updates. I am quite aware of where and to what discussion I am posting and as I am reading other community member post about the same problem and their post to different threads I can only imagine they are just as confused. None of the other contributors to this discussion mentioned being confused by MY post.  Please do not give me orders and you do not need to be checking my post history either. I have reported your post as ABUSE. Let us see what a MODERATOR has to say.

    I am just a Microsoft customer trying to sort through the problem Microsoft has created with poor product execution.

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