Stability Issues with the Windows Live Mail 2012 Update – KB3093594

Anonymous
2015-12-16T23:20:34+00:00

We have received reports that the Windows Live Mail update- KB KB3093594, is causing stability issues for many of our customers running Windows Live Mail 2012.

Thank you for reporting this issue.

We have identified the root cause and are currently working on a fix that addresses the issue for impacted users on applicable platforms.

Please visit Update for Windows Live Essentials Mail 2012 or this thread for the latest updates.

***Update Dec 20^th^

Sorry for the delay in posting this update.

On Dec 17^th^we rereleased the Windows Live Mail update KB3093594.  For users who had previously installed this update and were experiencing a crash when launching the Windows Live Mail app, please download and re-install KB3093594 and this issue should be resolved.

https://support.microsoft.com/kb/3093594

Some users have independently reported a separate issue with sync of mail with attachments that we continue to investigate.

Update 1 February 2016

(posted as Issues 3 under Known issues ... for KB3093594 rev. 6.0)

Some customers have reported other issues with the release on December 17, 2015. This update is no longer being offered while Microsoft investigates these issues further. Server interactions will remain supported during this investigation.

NB: links to http://www.microsoft.com/en-us/download/details.aspx?id=49486  will not work

Windows for home | Other | Email and communications

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  1. Anonymous
    2015-12-19T12:32:18+00:00

    I agree. What a mess! As usual.

    Purchased a Chromebook.

    Going to try GMAIL

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  2. Anonymous
    2015-12-19T03:48:51+00:00

    Well I am running Windows 8.1 -- what no one has said is that I received an email from Microsoft.  It appears below:

    Dear user,
    In a few weeks, we will be making some changes to our email services that might impact your @outlook.com, @hotmail, @live, or @msn email account. Those changes will prevent your email from being delivered to the Windows Live Mail 2012 application you use.
    In order to continue using Windows Live Mail 2012 to send and receive email for your account, you need to install the latest update published<br>here.
    If you use Windows Live Mail 2012 on Windows 8, Windows 8.1 or Windows 10, we recommend that you switch to the built in Mail app in Windows to stay connected and get the latest feature updates on<br>Windows 8, Windows 8.1, and Windows 10.
    Windows Live Essentials 2009 and 2011 are not supported anymore, and you will need to update to Windows 8/8.1 or Windows 10 and use the Mail app, or use<br>www.outlook.com. To learn more about the Mail app, please click here.
    We also recommend all Windows Live Mail users on Windows 7, Windows 8, and Windows 8.1 to<br>upgrade to Windows 10 and use the built in Mail application to stay connected and get the latest feature updates.
    We suggest saving this email so you can refer to it later.
    Thanks for your understanding and continued use.
    Sincerely, <br><br>The Outlook team
    ![](https://sc.imp.live.com/content/dam/imp/surfaces/email/general/mslogos/ms_logo_g_double.png) <br> --- <br> Microsoft respects your privacy. To learn more, please read our Privacy Statement.<br> <br><br> <br><br>Microsoft Corporation <br><br>One Microsoft Way <br><br>Redmond, WA 98052 <br><br><br><br>I wanted to keep windows live mail so I went to the first update option in the narrative above.And then that's when I stopped receiving emails from my hotmail account into Windows Live Mail 2012.<br><br><br><br><br><br>Perhaps you can now tell me if we are all talking about the same thing?<br><br><br><br><br><br>HELP!

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  3. Anonymous
    2015-12-19T03:00:56+00:00

    Confusion?

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  4. Anonymous
    2015-12-19T02:23:05+00:00

    I am running Windows 8.1 -- No email from my hotmail account is coming in.  I am getting my other pop3 email in windows Live Mail but not my hotmail emails.  I have to go to the Internet and go to outlook.com to see them and I hate that interface with a passion!

    Please get this fixed and let us keep Windows Live Mail 2012 -- enough is enough....

    Thank you

    Kathy O.

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  5. Anonymous
    2015-12-19T01:54:26+00:00

    I have the same issue with my name showing in the "To" column since I installed the update on 12th December. The new version of the update released on 17th December has not made any difference.

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