Hi Bruce,
Thank you for posting your query in Microsoft Community.
I understand the inconvenience you are facing currently.
I would appreciate if you can provide us the following information to help us understand the issue better.
- How are you accessing windows live mail through app or web based?
I suggest you to follow the below steps to uninstall the windows live mail and check if the helps.
- Click Windows **Start.**2. Go to **Control Panel.**3. Click on **Uninstall a program.**4. Double click on **Windows Essentials.**5. Select **Repair all Windows Essential programs.**6. Restart your computer to update the changes.
Hope the information helps. Please let us know if the issue persist and we will be happy to assist you further.