Universal mobile keyboard won't work

Anonymous
2015-12-25T13:48:16+00:00

The keyboard works fine while plugged in charging but as soon as it is unplugged to actually be mobile, like its name would suggest, it won't turn on. Even manually using the power/pair button on the side doesn't work. Am I missing something or does it sound like it's definitely broken?

Windows for home | Other | Devices and drivers

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  1. Anonymous
    2017-01-01T15:15:45+00:00

    I have exactly the same problem. Any help from Microsoft?

    I came into contact with Microsoft support via facebook.

    Microsoft have mine replaced with another portable one.

    This time, the keyboard does work with mobility.

    However, there is a bit of flaw.

    One of the keys was switched. @ became " and " became @.

    Since I don't use these keys often, I think it is still acceptable.

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  2. Anonymous
    2017-01-01T17:12:59+00:00

    I will try them via Facebook, thank you for that advice.

    As for the keyboard keys, you can just change the keyboard layout on whichever device you are using. Is it on an Android phone, iPhone or Windows PC?

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  3. Anonymous
    2017-03-23T18:13:38+00:00

    Same issue with me - any solution ?

    MS please do not just send the manual again - it is already in hand !!

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  4. Anonymous
    2017-03-23T20:13:47+00:00

    The only solution is to replace the keyboard, as it's​ a manufacturing flaw with the solder on the power socket.

    Microsoft seem not to acknowledge it, although someone has apparently got them to swap the keyboard. I eventually just bought the folding keyboard on eBay, which is nearly the same price and doesn't have the fault.

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