Quick start guide
Universal mobile keyboard won't work
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
The keyboard works fine while plugged in charging but as soon as it is unplugged to actually be mobile, like its name would suggest, it won't turn on. Even manually using the power/pair button on the side doesn't work. Am I missing something or does it sound like it's definitely broken?
Windows for home | Other | Devices and drivers
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Anonymous
56 additional answers
Sort by: Oldest
-
Anonymous
2016-07-19T02:05:31+00:00 Just got mine from Microsoft Store Canada. Same issue, won't run unless powered via USB, even after 6+ hours of charging. Going to contact support to return/refund it.
No lights will come on when lid is opened, or power button is pressed, or power button is pressed and held.
No low battery indicator comes on.
It just sits there...dead, unless powered via USB cable.
-
Anonymous
2016-08-19T17:48:34+00:00 I have the same problem. It works great when connected to a USB power source, but will not turn on otherwise. I charged it overnight.
I will probably take it to the Microsoft Store this weekend to see if it can be replaced.
-
Anonymous
2016-10-06T01:48:04+00:00 I am having the same problem.
I have just received mine yesterday.
-
Anonymous
2016-10-31T21:22:53+00:00 I have the same problem. It works great when connected to a USB power source, but will not turn on otherwise. I charged it overnight.
I will probably take it to the Microsoft Store this weekend to see if it can be replaced.
I too have the same problem.
It is disappointing that Microsoft doesn't back up their hardware. I purchased one of these as well. It worked well for a short while and not it won't work at all. I guess I will go back to my HP variant which still works.