Universal mobile keyboard won't work

After 4 years, and over 1000 responses, it's a real shame that Microsoft haven't responded in any meaningful way.

Just to be clear for anyone new to this thread:

1. This product has a manufacturing fault with poor soldering on the power socket which means eventually the battery stops charging - although the power socket still provides power.
2. There are no fixes, just return the keyboard if you can. The folding keyboard doesn't have this issue, or go with Logitech.
3. Microsoft don't care, and the top 'answer' here, which is basically 'RTFM,' is wrong.

Unfortunately this is the reality.

I had the same problem: wireless keyboard power dependent. I reached MS and they said: warranty expired, in Brazil there is no such a thing as Technical Assistance (there is no office that can assist me with this matter).

I read some ideas here such as power bank that may help in a short term, but problably I will go Logitech in the future.

Maybe I'm a bit Grouchy or something but I don't recall the issue being the lack of a quick start guide. 🤔

The issue is an expensive product being unusable out of the box. I figure somebody knew the product had a high rate of defects, but decided to sell it anyway since they had already made so many of them. Also, the use case for them was likely rendered obsolete before it made it to market by improvements to on-screen keyboards for tablets, and speech-to-text or Swipe for phones. A simple CYA, with the hope not too many make a purchase.

I guess it's not just an Apple thing anymore...

Quick start guide

http://download.microsoft.com/download/4/D/1/4D18999E-592F-42B7-9428-EDECF2540D09/QSG_UniversalMobileKeyboard.pdf

I was given some faulty keyboards to try to fix and there seems to be issues with the charging circuits as well as the usb ports.   It is extremely difficult to take apart.  After much work on these keyboards my best advice is to get a replacement when they break.

Hi.  No the problem is that it has been so tightly fitted with glue and plastic pins that i could not salvage the keyboard.  I think i need to get hold of a few faulty ones so i can find a better way of accessing the faulty part and resolder.  At the moment it is not something i can fund.  I really love the keyboard and i have now tried so many but nothing comes close the the feel of this one.  So i am planning to buy another brand new one.  When it breaks i will have another board to work with to fix.  I think i may be able to cut a section to access the fault, and then reglue a section of that back.  It may spoil the cosmetics but i will have a working board.  By the way of anyone wishes to donate a broken keyboard to me please let me know  could mean potentially being able to buy job lots of broken boards and bring them all back to use!  I wonder if microsoft have lots of broken ones they can donate to me?