Assuming Win7 64-bit with Internet Explorer 11 (IE11) installed...
We'll need to "dig a little deeper" here. Please answer each of the following[admittedly tedious] diagnostic questions in a correspondingly-numbered list in your very next reply, preferably
without quoting my post:
1a. When (approx. date) did you purchase the computer?
1b. When (approx. date) did you attempt to upgrade to Win10?
1c. Was the upgrade offered via Windows Update or did you attempt to upgrade manually using the Media Creation Tool & ISO?
- What is the full name of your installed Kaspersky application (e.g., Kaspersky Internet Securit 2016) and
when (approx. date) does your current subscription expire?
- Has a Norton application or a McAfee application EVER been installed on the computer
since you bought it?
- Did a Norton free-trial or a McAfee free-trial [PICK ONE] come preinstalled on the computer
when you bought it? (Doesn't matter if you never used or Activated it.)
5a. Is KB3104002, KB3109094, KB3099862, KB3108670, KB3108371, KB3108381, and/or KB3108669 listed in
Installed Updates (not Update History)? [1]
5b. How about KB3112343, KB3035583, KB2952664 and/or KB2990214?
- *Assuming Java is installed =>*Is Java Version 8 Update 65 (or higher) installed? TEST HERE USING INTERNET EXPLORER ONLY! =>
http://java.com/en/download/uninstallapplet.jsp [2]
- Is Adobe Flash Player v20.0.0.267 (or higher) installed? TEST HERE USING INTERNET EXPLORER
ONLY! => http://www.adobe.com/software/flash/about/
8a. When (exact date) was Internet Explorer 11 installed according to
Installed Updates?
8b. What Update Version & KB number are displayed in the second line of text in IE11's Help | About [Alt+H+A] tab; e.g.,
Update Version: 11.0.99 (KB1231231) ?
8c. Is Firefox, Chrome or any other alternate browser installed?
- Are you in the habit of using "Registry cleaners" (e.g., Registry Mechanic; System Mechanic; RegCure; RegClean Pro; Advanced SystemCare; Registry Booster; McAfee QuickClean; Glary Utilities; AVG PC TuneUp; Norton Registry Cleaner; PCTools Optimiser; SpeedUpMyPC;
PC Doctor; TuneUp Utilities; WinMaximizer; WinSweeper; Comodo System Cleaner; Advanced System Optimizer; CCleaner's Registry Cleanercomponent)?
PS: No, you're not seeing things. I posted a reply similar to the above a few hours ago - then I withdrew the post. And your 05 Jan-16 thread and your 06 Jan-16 thread have been merged with your original, 02 Jan-16 thread.
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[1] Start | Control Panel | Programs and Features | View installed updates (in left-hand menu)
[2] No need to install Java if it's not already installed!