Designer Bluetooth Mouse Scroll Wheel Malfunction

Anonymous
2016-01-26T16:32:53+00:00

I may be the only person on Earth with this problem, but the scroll wheel on the Designer Bluetooth Mouse stopped working, seemingly out of nowhere.  All other functionality of the mouse remains in good working order.  Perhaps I need to return it seeing as I've been using it for only a few months, but I figured I would check to see if there is a simple fix before pleading my case at the store.

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-03-13T23:59:49+00:00

    I finally cracked the shell of the mouse. The (6) screws holding the mouse are so small - I don't have an Allen Key to fit, and I have three sets of Allen Keys. Going to suck it up and buy a new mouse. Boo Microsoft!

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  2. Anonymous
    2019-03-14T00:44:30+00:00

    I read in the Forum that the Microsoft Store was doing exchanges because it was a know issue.  maybe they'll still replace it for free (even in parts).

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  3. Anonymous
    2019-04-22T15:15:12+00:00

    I have the exact same problem. Why has Microsoft not answered this question???

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  4. Anonymous
    2019-05-01T11:13:48+00:00

    I have the same problems with the mouse when i contacted Microsoft they, connected me around for 40 minuts and still didn't solv my issue.. I suggested they would send the money back but they refused. So now I'm stuck wit a link on there hompage trying to get som answer on how to repair it. Microsoft ****

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  5. Anonymous
    2019-05-01T12:53:45+00:00

    I called the Microsoft Store phone number. It connected me to a call center that services all the stores. After much discussion, I somehow managed to get connected to the Surface division specifically. Someone there got me in touch with Surface service and, again, after much discussion and a few different phone calls they sent me a new mouse free of charge. I took this route since I don't live close to a Microsoft Store and don't have a car. Otherwise I just would have driven there because that likely would have been easier. It just took lots of polite conversation and explanation of what happened and what I tried to do myself before it was realized they could send me a new mouse. I think the key part was getting connected to the Surface division.

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