This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I may be the only person on Earth with this problem, but the scroll wheel on the Designer Bluetooth Mouse stopped working, seemingly out of nowhere. All other functionality of the mouse remains in good working order. Perhaps I need to return it seeing as I've been using it for only a few months, but I figured I would check to see if there is a simple fix before pleading my case at the store.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
My Designer BT Mouse failed today. Fortunately this one is fixable, unlike the Wedge Mouse I used before this one.
Is it possible to remove the whole plastic axle and replace it with a metal one?
I'm thinking of doing one myself, while redesigning the hex part to try and avoid it braking again due to fatigue.
same thing here, happened a few days ago.
I live in the EU and all products must have a legal waranty period of 2 years, regardless of what the producer/seller states in their contracts.
I will certainly contact EU Customer Support to tackle this problem of Microsoft not responding to customers about failing hardware.
If I have news, I'll post it here...
same thing here, happened a few days ago.
I live in the EU and all products must have a legal waranty period of 2 years, regardless of what the producer/seller states in their contracts.
I will certainly contact EU Customer Support to tackle this problem of Microsoft not responding to customers about failing hardware.
If I have news, I'll post it here...
As I thought: I bought the product in May 2017, so I'm covered until May, 2019.
I've requested a repair from the (re)seller of the product.
Me too --- looks like no one at Microsoft is responding - this should be treated as a defect with replacements!
I got a replacement more than a year ago and it has worked fine ever since.
