Designer Bluetooth Mouse Scroll Wheel Malfunction

Anonymous
2016-01-26T16:32:53+00:00

I may be the only person on Earth with this problem, but the scroll wheel on the Designer Bluetooth Mouse stopped working, seemingly out of nowhere.  All other functionality of the mouse remains in good working order.  Perhaps I need to return it seeing as I've been using it for only a few months, but I figured I would check to see if there is a simple fix before pleading my case at the store.

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2017-10-07T06:56:33+00:00

    Microsoft, have you got an answer for this or do I need to take it back for a replacement. Same issue and details as above. 

    Paid a lot for this 'designer' set up; 1/4 price gets are more reliable set up...

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  2. Anonymous
    2017-10-17T19:48:00+00:00

    I bought mine on July 22nd 2017 and the scroll wheel stopped working oct. 15th 2017 - or rather it spins freely as you describe and cannot scroll pages anymore. That is less than 3 months after i bought it. I whish I checked this mouse some more before I bought it. It is a defective design.

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  3. Anonymous
    2017-10-18T00:33:20+00:00

    Exact same problem here. Broke today. I received this mouse in April.

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  4. Anonymous
    2017-10-21T03:32:30+00:00

    I experienced the same issue, so I opened the thing up. This thing is incredibly difficult to disassemble with your hands. You need some kind of knife or letter opener to pry open the plastic case without breaking anything. Hearing a snap is a good sign.

    The scroll wheel breaking isn't a software issue, but rather a physical issue. I found out that the wheel's axle is weakly connected to the mouse scrolling segment on the circuit board. The axle will start to strip off and get loose over periods of use. Eventually, the wheel will just loosely spin in the socket and the mouse scrolling would break. 

    I suggest you find some sort of glue and stick the two parts together. I recommend epoxy, tacky glue, melted plastic, anything that would create a solid bondage and fill the empty spaces. Don't use Elmer's glue, rubber cement, or a hot glue gun. They are too rubbery and flexible to use.

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  5. Anonymous
    2017-10-21T11:56:33+00:00

    Is your repaired mouse functional then?

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