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I may be the only person on Earth with this problem, but the scroll wheel on the Designer Bluetooth Mouse stopped working, seemingly out of nowhere. All other functionality of the mouse remains in good working order. Perhaps I need to return it seeing as I've been using it for only a few months, but I figured I would check to see if there is a simple fix before pleading my case at the store.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Has anyone found a solution to this? The exact same thing just happened to me. Have been using the Designer keyboard and mouse for around 6 months and was scrolling through my email and the wheel just stopped working. The tactile "click" response has gone away and it just freely spins to no effect. Pushing the button in still works as a middle click.
Ditto to everything here.
How many identical complaints before Microsoft responds?
Same. Hardware issue, the clicking mouse wheel now spins freely and doesn't scroll. Whatever made it click and scroll must've broken.
Seeing as how I've had this mouse less than a year (and never had this issue with any other mouse I've owned) it would be nice to have it replaced.
The same thing just now happened to me... I have the Microsoft Surface Bluetooth Mouse for my Surface Book and the scroll wheel stopped working -- it just spins freely. And I've had it for less than a year! So is Microsoft not going to fix/replace? If so, looks like I'll stay away from Microsoft products in the future.
Looks like by my own experience and other users replies a standard "software might be a problem" reply won't solve it as it's a hardware problem. Warranty replacement will do it.
