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I may be the only person on Earth with this problem, but the scroll wheel on the Designer Bluetooth Mouse stopped working, seemingly out of nowhere. All other functionality of the mouse remains in good working order. Perhaps I need to return it seeing as I've been using it for only a few months, but I figured I would check to see if there is a simple fix before pleading my case at the store.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
The glue worked for me although it has lost quite considerably in scrolling quality and I have obviously no idea how long this is going to last.
Alternatively I have founf this solution which avoid glue and is probably better:
https://dompruitt.com/2008/11/24/fixing-the-scroll-wheel-on-the-microsoft-arc-mouse/
If I knew I would then have tried this one first.
Good luck and thanks Microsoft for your support!
Hi there
exactly the same problem here.
I actually dismounted the mouse and then decided to find an asnwer as what I had in front of my eyes was such an aberation I couldn't believe it..
Basically the end of the wheel axle is round and it is trying to spin an hexagonal socket which is quite unbelievable. I tried to digg everywhere if I was actually missing any part, in vain... anyway a kind of adaptor part wouldn't make any sense either as the axle is round.
That basically means that Sheenuyou is be true and I think that this is how this superb looking designer mouse with very poor engineering is actually manufactured. They glue the axle in the socket.
I am missing the glue to give it a go but will try to do asap and will then report.
Waseemulla, are you still around? Anyway you could confirm this from mfg drawings?
No because I don't have the proper types of glue. I'm just saying that if you happen to find a way to stick the axle and the socket together, it will work. I tried rotating the socket with a screw driver and scrolling worked.
Is your repaired mouse functional then?
I experienced the same issue, so I opened the thing up. This thing is incredibly difficult to disassemble with your hands. You need some kind of knife or letter opener to pry open the plastic case without breaking anything. Hearing a snap is a good sign.
The scroll wheel breaking isn't a software issue, but rather a physical issue. I found out that the wheel's axle is weakly connected to the mouse scrolling segment on the circuit board. The axle will start to strip off and get loose over periods of use. Eventually, the wheel will just loosely spin in the socket and the mouse scrolling would break.
I suggest you find some sort of glue and stick the two parts together. I recommend epoxy, tacky glue, melted plastic, anything that would create a solid bondage and fill the empty spaces. Don't use Elmer's glue, rubber cement, or a hot glue gun. They are too rubbery and flexible to use.
