Designer Bluetooth Mouse Scroll Wheel Malfunction

Anonymous
2016-01-26T16:32:53+00:00

I may be the only person on Earth with this problem, but the scroll wheel on the Designer Bluetooth Mouse stopped working, seemingly out of nowhere.  All other functionality of the mouse remains in good working order.  Perhaps I need to return it seeing as I've been using it for only a few months, but I figured I would check to see if there is a simple fix before pleading my case at the store.

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-09-11T17:08:31+00:00

    I wouldnt be suprised if this turns into a class action lawsuit against microsoft.  Bless their hearts as they mean well, but this is CLEARLY a design flaw that is effecting hundreds (or more) users.  It's pretty much guaranteed that if you have a designer mouse that it's going to break due to a poorly designed middle scroll wheel (cheap flimsy plastic).  This is terrible as Microsoft has marketed their designer products as high end equipment (though if you are reading this support thread you already know it's clearly NOT manufactured high end but rather to break and force you to buy a new one #FailingScupltComboAnyone?)

    Microsoft needs to address this flaw and provide replacements for the effected users if they want to handle this correctly.  NO HOOPS to jump through, NO BS excuses, just address the issue and provide a solution to resolve it (at microsoft's cost!)

    Had two more of these go in the past week alone.  As a result, we will no longer recommend or sell the product to our clients.  You know whose mice and keyboards don't fail? Logitech.

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  2. Anonymous
    2019-08-20T13:20:09+00:00

    8/20/19 - Seems that I'm the latest victim of broken wheel epidemic.   Its only been 8 months since purchase, anyone have luck with warranty replacement yet?

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  3. Anonymous
    2019-06-13T03:23:29+00:00

    Have the same problem and still haven't found a solution.

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  4. Anonymous
    2019-05-01T12:53:45+00:00

    I called the Microsoft Store phone number. It connected me to a call center that services all the stores. After much discussion, I somehow managed to get connected to the Surface division specifically. Someone there got me in touch with Surface service and, again, after much discussion and a few different phone calls they sent me a new mouse free of charge. I took this route since I don't live close to a Microsoft Store and don't have a car. Otherwise I just would have driven there because that likely would have been easier. It just took lots of polite conversation and explanation of what happened and what I tried to do myself before it was realized they could send me a new mouse. I think the key part was getting connected to the Surface division.

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  5. Anonymous
    2019-05-01T11:13:48+00:00

    I have the same problems with the mouse when i contacted Microsoft they, connected me around for 40 minuts and still didn't solv my issue.. I suggested they would send the money back but they refused. So now I'm stuck wit a link on there hompage trying to get som answer on how to repair it. Microsoft ****

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