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I may be the only person on Earth with this problem, but the scroll wheel on the Designer Bluetooth Mouse stopped working, seemingly out of nowhere. All other functionality of the mouse remains in good working order. Perhaps I need to return it seeing as I've been using it for only a few months, but I figured I would check to see if there is a simple fix before pleading my case at the store.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Same. Hardware issue, the clicking mouse wheel now spins freely and doesn't scroll. Whatever made it click and scroll must've broken.
Seeing as how I've had this mouse less than a year (and never had this issue with any other mouse I've owned) it would be nice to have it replaced.
Ditto to everything here.
How many identical complaints before Microsoft responds?
Has anyone found a solution to this? The exact same thing just happened to me. Have been using the Designer keyboard and mouse for around 6 months and was scrolling through my email and the wheel just stopped working. The tactile "click" response has gone away and it just freely spins to no effect. Pushing the button in still works as a middle click.
I have heard from my friend that it is some kind of designing defect , it would get malfunctioned after 2-3 months using.I am trying to fix it ,however I have found I can do nothing after I had dissembled it.
I too have the same exact problem. I bought the Microsoft Surface Mouse back in April and the scroll wheel simply broke just today July 22nd.
It's definitely a hardware problem. Has nothing to do with the OS or software. The wheel is simply spinning smoothly and freely without vibration. For the wheel to work, there needs to be vibration feedback, but obviously there is none now.
There is no Microsoft support on this unfortunately. I tried to get device warranty on this, but without any luck. All Microsoft hardware gets 1 year limited warranty, but when I contacted them about this, they refused to replace mine for free.
For all future Surface Mouse customers, BE WARNED! Don't buy this product. It is defective and has no warranty.
