Designer Bluetooth Mouse Scroll Wheel Malfunction

Anonymous
2016-01-26T16:32:53+00:00

I may be the only person on Earth with this problem, but the scroll wheel on the Designer Bluetooth Mouse stopped working, seemingly out of nowhere.  All other functionality of the mouse remains in good working order.  Perhaps I need to return it seeing as I've been using it for only a few months, but I figured I would check to see if there is a simple fix before pleading my case at the store.

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2017-12-12T00:48:29+00:00

    same here. i felt something give way under the scroll wheel and then it started freewheeling. doesn't scroll any more. for such a seemingly well-designed item, this is really disappointing. it doesn't seem at all easy to get inside and poke around.

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  2. Anonymous
    2017-11-14T12:37:42+00:00

    That's good info from the link you posted (https://dompruitt.com/2008/11/24/fixing-the-scroll-wheel-on-the-microsoft-arc-mouse/). Just for curiosity I'll give the blue painter's tape a try at some point. If this problem has been around since 2008 it sure does seem that it should have been fixed LONG before now. My "permanent" solution to the problem was just to abandon Microsoft and go back to the tried and true Logitech, and to swear to never by a Microsoft Mouse ever again. (I sure do hope my Microsoft Surface keyboard doesn't go out....)

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  3. Anonymous
    2017-10-21T17:57:27+00:00

    No because I don't have the proper types of glue. I'm just saying that if you happen to find a way to stick the axle and the socket together, it will work. I tried rotating the socket with a screw driver and scrolling worked.

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  4. Anonymous
    2017-10-21T03:32:30+00:00

    I experienced the same issue, so I opened the thing up. This thing is incredibly difficult to disassemble with your hands. You need some kind of knife or letter opener to pry open the plastic case without breaking anything. Hearing a snap is a good sign.

    The scroll wheel breaking isn't a software issue, but rather a physical issue. I found out that the wheel's axle is weakly connected to the mouse scrolling segment on the circuit board. The axle will start to strip off and get loose over periods of use. Eventually, the wheel will just loosely spin in the socket and the mouse scrolling would break. 

    I suggest you find some sort of glue and stick the two parts together. I recommend epoxy, tacky glue, melted plastic, anything that would create a solid bondage and fill the empty spaces. Don't use Elmer's glue, rubber cement, or a hot glue gun. They are too rubbery and flexible to use.

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  5. Anonymous
    2017-10-18T00:33:20+00:00

    Exact same problem here. Broke today. I received this mouse in April.

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