Hi @KenMorley and All,
Following a clean install, Windows Update remains at "Checking For Updates" forever...
I've reloaded hundreds of Windows computers over the years and I like to think that I am reasonably proficient at that process. I have just encountered an issue that required a lot of time and effort to resolve and I am posting this to try and save someone else the same ordeal.
My customer had a late model, name-brand Windows 7/64 SP1 computer with a disk drive that was failing. I changed out the disk drive with a replacement and went through the recovery process, using the manufacturer-provided Recovery Media. That media is supposed to be identical to the image loaded on the drive from the factory - Windows 7/64 with SP1.
Following the reload, I followed my normal procedure and launched Windows Update. Windows Update remained at "Checking for Updates" for hours, without ever displaying any updates to install. I restarted the PC and tried again, with exactly the same result. The Software Distribution folder would get built and there were plenty of entries in WindowsUpdate.log, but eventually disk activity would cease but CPU activity would remain over 50%. And Windows Update just showed "Checking for Updates" forever.
I decided the reload must have been bad and so I repeated it from scratch again with exactly the same result. At that point I decided the image on the manufacturer's Recovery Media must be defective and so I reloaded from my MS Partner Program Windows 7/64 SP1 DVD. I had the same exact symptoms and result again. I thought that maybe I was not waiting long enough, so I left it running overnight. The next morning, it was still at "Checking for Updates".
I tried additional reloads using SURT and that also remained at "Checking for Updates" without accomplishing anything. I tried using the Windows Update Troubleshooter - with no luck. Ditto for manually resetting Windows Update and various combinations of these techniques. I verified that Windows was activated and that date/time were correctly set. Nothing made any difference.
I then started meticulously documenting everything as I went along and I think I've found a solution:
After the reload, I checked the Windows Update components in C:\Windows\System32. The components are wuapi.dll, wuapp.exe, wuaclt.exe and wuaeng.dll and all are version 7.5.7601.17514 dated 11/20/2010. Once you launched Windows update or run SURT, these are all updated directly to version 7.6.7600.320. At that point, I get the symptoms described above and there doesn't appear to be any way to recover.
When Windows Update is launched, it first updates itself automatically and without the user having any option. It appears that upgrading the WU components from7.5.7601.17514 directly to 7.6.7600.320 causes the issue. I suspect that it works fine for computers that are updated incrementally.
Once WU version 7.6.7600.320 is loaded, there is no easy recovery that I could find.
CURRENT PROCEDURE:
- Download https://support.microsoft.com/en-us/kb/3020369 and https://support.microsoft.com/en-us/kb/3172605 in advance.
- Disconnect the computer from the Internet so Windows Update cannot automatically update itself to 7.6.7600.320.
- Perform a fresh reload from Recovery Media or Windows 7/64 with SP1 RTM.
- When the installation prompts for updates, choose "Ask Me Later".
- Apply KB3020369 and then KB3172605 in that order.
- Restore the Internet connection, configure update settings to your preference and launch Windows Update as normal.
Credit to Canadian Tech, Volume Z and other contributors for developing this current procedure.
ORIGINAL PROCEDURE FROM JANUARY 19 2016 HAS BEEN DEPRECATED BY THE NEW PROCEDURE ABOVE:
- Download KB3083710 and KB3102810 in advance.
- Disconnect the computer from the Internet so Windows Update cannot automatically update itself to 7.6.7600.320.
- Perform a fresh reload from Recovery Media or Windows 7/64 with SP1 RTM.
- Manually install KB3083710 and restart - WU components will now be version 7.6.7601.19016 dated 9/25/2015.
- Manually install KB3102810 and restart - WU components will now be version 7.6.7601.19046 dated 10/20/2015.
- Restore the Internet connection and launch Windows Update as normal.
- After a few minutes, you should have plenty of updates to download and install.
Ken Morley
Windows for home | Previous Windows versions | Windows update
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
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Anonymous
2016-05-19T03:56:58+00:00 -
Anonymous
2016-05-19T09:32:10+00:00 I've reloaded "SNIP"
Once WU version 7.6.7600.320 is loaded, there is no easy recovery that I could find.
The following procedure was successful for me and I repeated it again just to be sure:
- Download KB3083710 and KB3102810 in advance.
- Disconnect the computer from the Internet so Windows Update cannot automatically update itself to 7.6.7600.320.
- Perform a fresh reload from Recovery Media or Windows 7/64 with SP1 RTM.
- Manually install KB3083710 and restart - WU components will now be version 7.6.7601.19016 dated 9/25/2015.
- Manually install KB3102810 and restart - WU components will now be version 7.6.7601.19046 dated 10/20/2015.
- Restore the Internet connection and launch Windows Update as normal.
- After a few minutes, you should have plenty of updates to download and install.
I am not sure that both steps 4 and 5 are required, but I didn't want to mess with success. I hope this saves someone else some time and effort.
Ken Morley
I dont know if this means anything, but to get it to work for me i did this.
I downloaded those 2 files...
KB3083710 & KB3102810
When i first clicked on the KB3083710 it just hanged and scanned my PC, so i thought hmm, tried to cancel it but it just sat there paused for about 5 mins. then i thought i would reboot, but before i did a reboot i did the following;
CONTROL PANEL -> WINDOWS UPDATE -> CHANGE SETTINGS -> Never check for updates (not recommended) -> OK
I rebooted the system, went into my download history in chrome and then i saw the actual names of the files that i downloaded;
Windows6.1-KB3083710-x86.msu
Windows6.1-KB3102810-x64.msu
Then i was like hmm, 32bit & 64bit, i said well ill click on the KB3102810 this time, since my OS is 64bit, it installed itself in like 3 secs, after the install i went to install the other one KB3083710, but when i tried to install it, it said something like, this file isnt for your system.
I then went hmm ok, i then went to CONTROL PANEL -> WINDOWS UPDATE -> CHECK FOR UPDATES
I waited for about 2 to 3 mins of it scanning my PC then BANG 222 updates to install. 211 updates & 11 Other updates. NOW ITS UPDATING & Installing PROPERLY
Thanks for your help Ken Morley, but as you mentioned in your post that you disconnected the internet, i think if you just disable the automatic updates this is all you will probably need to do.
Also to note that my Fresh Windows OS has been installed and running for 3 days, installing other software, drivers etc... also i have been gaming on it to, so i dont think you really need to do step 1 to 3 exactly.
Then i was curious about that 7.6.7600.320 being in my install list of updates and it was GONE, GONE, GONE.
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Anonymous
2016-05-19T10:14:49+00:00 M$ just released this
You can download these updates in advance to a flash drive
- manually install KB3020369
32 bit
https://www.microsoft.com/en-us/download/details.aspx?id=46827
64 bit
https://www.microsoft.com/en-us/download/details.aspx?id=46817
- manually install KB3125574 you must use ie11 or internet explorer in general seeing people would be using ie8 on a clean install to download this update from the catalog
On the top right use the search for KB3125574
http://catalog.update.microsoft.com/v7/site/Install.aspx?q=KB3125574&referringpage=Search.aspx
Then you can just deal with ie11 updates
Prerequisite updates for Internet Explorer 11
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Anonymous
2016-05-19T12:13:48+00:00 SNIP: but as you mentioned in your post that you disconnected the internet, i think if you just disable the automatic updates this is all you will probably need to do.
Combat Killer:
You might be right, but remember that the update you are trying to prevent is not one of the updates you actually see in Windows Update. It's the automatic update of WU of itself that happens in the background without any action by or notice to the user. While disabling automatic updates will prevent installation of regular updates (those that are visible and usually associated with a KB number), I wouldn't guarantee that it will prevent Windows Update from updating itself - and that is the goal.
There are certainly plenty of other workarounds for temporarily disabling Windows Update during the process. You could, as examples, disconnect power to your router, give your PC a different IP address or maybe even disable the WU service. The method used is not as important as the concept: you must prevent WU from automatically updating itself in the background. I used the pull-the-plug method because it was both simple and incredibly effective.
Cheers!
Ken Morley
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Anonymous
2016-05-19T12:28:03+00:00 To prevent 7.6.7600.320 you just need to select "Ask me later" at "Set up Windows".
Regards, VZ