Can't Boot From Bootable CD -- Bios Set Correctly

Anonymous
2015-11-02T05:57:29+00:00

I am trying for the first time to boot my Windows 8.1 laptop from the internal CD-DVD drive. I have a bootable CD in there, and yes, I do have the bios set with CDROM drive as first in the list to boot from. But when I try to boot from the CD, it won't boot, instead the computer gives me this message:

"ATAPI CDROM has been blocked by the current security policy."

(Its actually a DVD drive.) All it lets me do at that message is hit the Enter key to OK the message, and then it boots from the hard drive.

I have no idea where "security policy" settings are or what they are set for. What do I have to do to get this to boot?

This is a Gateway laptop, 2.2 MHz Intel Pentium processor, 4 GB RAM, 64 bit OS, with Windows 8.1 fully updated, and Windows Defender running and fully updated.

I have already looked everywhere I can find, but nothing seems to address this message or issue, as follows:

*I went to Help menu to look up "Security Policy." While the computer is giving me the message about "security policy," the Help menu has no idea what "security policy" is, it just comes up blank!

*I went to Control Panels/System and Security/Action Center/Change Windows Settings/Smart Screen/... All I found in there that might be involved is a setting to block anything downloaded from the Internet until I give administrator access. Well, the booting issue didn't allow me to give administrator access (yes, I am the administrator) when I tried to boot, I only could hit the enter key to OK. Nonetheless, I changed to: notify me but proceed (not a quote).

With that, I tried again, but it still would not boot from the CD, got the same message, so that setting is not it. I changed the setting back.

I see no other setting there that could be related by even a stretch. And the control panels should be dealing with the OS anyway, and this is happening while trying to boot from the OS on the CD, not the hard drive. That is, this is something in the root.

*I then went into bios area (UEFI Firmware) by sweeping in from the right and into Settings/Change PC settings ..., and found a tab in bios for Security. Looking there, there is a list of things, but it lets me access only "Supervisor Password." It was currently set as "clear," meaning no password. I left it as that -- surely I can't need a password just to boot from a CD, and the message I got in trying to boot from the CD did not allow me to enter a password.

Other settings in the Security tab were not accessible. The only ones they included that might be remotely related were:

*Password on Boot, which was set as no password. But again, the message I get with this issue does not ask for nor allow me to enter a password.

*Secure Boot Mode: Standard (It does not let me access to change that.)

Some others also were in the list that are not worth listing, not even vaguely related.

I then went into some other things elsewhere in the main settings called Startup Settings. The only thing in there that sounded the least bit vaguely related was "Enable boot logging." I punched F2 to go into that, but the machine instead restarted, and did not start from the CDROM, same message again. I went back to it, and it is still listed as Enable boot logging, does not instead say Disable - so I don't know if anything even got changed. I did not touch it again, left it as-is.

So, that's it. I've checked all the settings I know about. Nothing about this bit about "ATAPI CDROM has been blocked by current security policy."

I tested with two DVDs that I have booted from in the past on other Windows machines -- they also would not boot, but they did not give me that message.

I note, all three CDs/DVDs are being read fine by the DVD drive once the machine is booted in Windows 8.1 from the hard drive - so the issue is not that the DVD drive can't read the disks.

Where is this "security policy" set?! What do I need to do to get this to boot from the CD?

Windows for home | Previous Windows versions | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2016-08-24T15:35:47+00:00

Hi,

So everything is back to normal... or at least working to your satisfaction ?

You seem to know more about manipulating your email than I do, but though I may be able to help by describing what my screen looks like !

I know how that kind of conversation goes... Not so much with Microsoft, but with my internet provider sometimes..

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  1. Anonymous
    2016-08-03T03:46:31+00:00

    Thanks, I was posting as you were - my post about Windows Defender.

    OK I see that setting in User Accounts. I don't know what it used to be set at. I doubt it was anything bu default, because the guy I got this computer form didn't know anything at all, noting about computers. I'm sure he never went through and played with any settings.

    I would prefer a notification to none, so will leave it at default. I just don't want an improper notification, as I have been getting. That notification MIGHT be related, maybe that would turn it off, although I'm not sure the application is making any"changes" to be notified about.

    In my previous post above, yes, I did find it in TaskManager. But there was noting in Task Manger for me to deal with the issue, other than tun this thing off altogether, which isn't want I'm trying to do.

    Re what it id, when you said it added an icon, I went to that and find it. When clicked on, it opens a little window that we actually talked about back in February. That window offers:

    Accessories: Pressure Graph or MoodPad.

    Tap to Click -- a setting you either check or don't check, a function for the trackpad. This is useful.

    Profiles: Configure.

    So, it is a tiny bit more than simply an icon, it has a couple settings in it.

    It wasn't the User Account Control Window I got after unchecking that box and then clicking to Run. The box remained the same, simply the word Run change from plain to a fancier button, looked more alive.

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  2. Anonymous
    2016-08-03T03:22:57+00:00

    Hi,

    Here are the User Account Control settings I was talking about... They may or may not appear after you click the RUN the first time...

    You would click the "Change User Account Control Settings" at the bottom of the first window to get to the 2nd window...

    What you are seeing is the Default setting... I put the slider at the very bottom on all of my machines...

    You should be able to find the file in the Startup Tab in Taskmanager, or in System Configuration (msconfig)... I'm not sure if it is actually needed or not... One article I read says it simply adds the Synaptics Icon to the taskbar... Another says it enables additional features...

    It may be that either you have new drivers for the touchpad, or windows is responding differently... I haven't had my laptop turned on in months, so I haven't noticed anything like that...

    It may be after you uncheck the box and hit RUN, you are then seeing the User Account Control window...

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  3. Anonymous
    2016-08-03T03:07:59+00:00

    More on the Synaptics thing.

    That should open and run at logging of any user. That is correct. The issue is that it is being identified as, I guess, first time opening since download, and so getting that window for first time run. And even though I click to run it, it won't hold my setting.

    So that is what is wrong, it is being misidentified as not having been cleared by me. How/where can I change whatever is misidentifying it?

    I did find it in Task Manager, and the settings there all seem correct, and no setting for this issue in this window.

    I also found the application in Programs folder. I right clicked and chose Properties. They have a Security tab in there, but nothing in it that I see or understand that would be related to this window coming up because the application had been downloaded from the Internet. I didn't see anything in there that seemed to be of use.

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  4. Anonymous
    2016-08-03T02:50:01+00:00

    Oh, I checked User Account settings. Doesn't seem to be much in there, and nothing related to this Synaptics thing. I've actually never been in those settings before.

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