Important information about your email service

Anonymous
2015-12-12T10:52:11+00:00

Many users of Windows Live Mail 2012 have received an email under this heading from the Outlook Team advising them of the changes that are taking place at Outlook.com as accounts are migrated to the same platform as that used by Office 365. Apart from advice to switch to using the built-in Mail apps on Windows 8.1 and 10, users are instructed to apply the patch KB3093594. A few points to note:

  1. The change means that migrated accounts can no longer be synchronized using the old DeltaSync protocol. To synchronize these accounts, users can set up the account again to use IMAP. This will enable mail messages and folders to synchronize, but not the calendar and contacts.
  2. The patch enables support for Exchange ActiveSync (EAS) to be used instead of DeltaSync in Windows Live Mail 2012 on Windows 7, 8 and 8.1 (see System requirements on the download page).
  3. Mail synchronization errors can often be cleared by removing the account, closing down the program and waiting a few minutes, then re-launching it and adding the account back again.
  4. We don't know what is going to happen with Windows Live Mail 2009 on XP and 2011 on Vista. It is clear that users will no longer be able to sign in with a migrated account to synchronize contacts and calendar, and they won't be able to synchronize mail messages and folders using DeltaSync. Whether the programs will continue to work in other respects (e.g. as a POP3, IMAP and NNTP client) remains to be seen.
  5. Apart from this question of synchronizing mail, calendars and contacts with a Microsoft Email account, there is no change now or in the foreseeable future for Windows Live Mail 2012. Mail accounts configured to use POP3 or IMAP will continue to work as before, the default calendar and contacts lists will still be available and the other functions - RSS feeds and newsgroups - continue as before.
<br>Because of the many problems that update KB3093594 caused for some users, it has been re-released, now at version 5.0 dated 23 December 2015. The revised KB includes this text under<br>More information: <br><br> <br><br><br><br> Known issues about this update<ul><br><li><span>Issue 1</span>: After you install this update (that was released before December 17, 2015), you may find that the program crashes soon after start. <br><br><span>Solution</span>: Microsoft has identified the cause and has released a fix that addresses the issue for affected users on applicable platforms. To fix this issue, install this update that's released on December 17, 2015.  </li><li><span>Issue 2</span>: After you install this update that's released on December 17, 2015, you may experience mail sync issues.<br><br><br><br><br></li></ul><br><br>Update 1 February 2016<br><br><br><br><ul><br><li><span><span style="color:#008000">Issue 3:  </span></span><span style="color:#008000">Some customers have reported other issues with the release on December 17, 2015.<br><strong>This update is no longer being offered </strong>while Microsoft investigates these issues farther. Server interactions will remain supported during this investigation.<br><br> </span><span style="color:#008000"><em>NB: links to</em> </span><a href="http://www.microsoft.com/en-us/download/details.aspx?id=49486" target="_blank" rel="noreferrer"><span style="color:#0563c1;font-weight:bold;text-decoration:underline"><span style="background-color:inherit">http://www.microsoft.com/en-us/download/details.aspx?id=49486</span></span></a>  <span style="color:#008000"><em>will<br> not work <br><br> </em></span></li><li>This issue occurs because of a server-side problem. Microsoft is researching this issue and will post more information in this article when the information becomes available.</li></ul> <br> --- <br><br><br><br><br><br><br>The re-issued patch d-Mail.msp updated Windows Live Mail 2012 and its program files to version 16.4.3564.1216.<br>The direct link to the English language download is <br><br>https://download.microsoft.com/download/6/D/7/6D7FD0CD-BF45-418A-B131-6483CA075D76/d-Mail.msp
Windows for home | Other | Email and communications

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

90 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2015-12-20T14:31:43+00:00

    I also have a custom folder and a custom e-mail but they seam to sync ok with IMAP. But there are some options you can check.

    if shown in WLM 2012 , right click the folder called "work" -> synchronisation settings -> be sure it is checked on to sync all.

    OR

    not shown at all in WLM 2012:

    right click on your account 

    -show/hide maps 

    you will see a list of maps on the imap server , be sure work isn't hidden.

    For the rest I have no clue , sadly and it is wait and see what microsoft is doing on their side.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2015-12-24T03:36:43+00:00

    I worked as a software designer and programmer for 45 years with IBM and Lockheed Martin.  If we had written software like MS and instructions as difficult to understand as what to do to use WLM and sync email between WLM and the web email tools, we would never have succeeded in launching satellites and building the GPS system.  Is there any where that has a list of instructions that someone who has lost their calendar and can no longer move messages from WLM email accounts (e.g. Gmail) into folders that were defined in Outlook and worked fine until Dec16, 2015 can go to try to fix this mess.

    I'm seeing sync errors in Outlook but have spent most of the last 5 days trying to figure out how to fix and haven't even checked to see if WLM and Gmail accounts are syncing.

    May the Focreated this messrce find and destroy whoever

    Was this answer helpful?

    0 comments
  3. Anonymous
    2015-12-24T17:05:52+00:00

    I've got the problem of unknown sender banner using Windows Mail 2012 after the KB3093594 update and it only happens to domain/email address hotmail.com and live.it. Before the update all was working fine. The issue doesn't happen to my other domains/email addresses (gmail.com, alice.it, poste.it). If i clik allow the banner disappears, but the next time with the same sender it is here again. Obviously the sender is present in my address book. My PC is running Windows 7 SP1 full updated.

    The new KB3093594 update (12.16.2015) of the previous KB3093594 update (12.12.2015) NOT solved the unknown sender banner in Live Mail 2012. Really frustrating...

    Was this answer helpful?

    0 comments
  4. Anonymous
    2015-12-25T19:38:21+00:00

    "The patch enables support for Exchange ActiveSync (EAS) to be used instead of DeltaSync in Windows Live Mail 2012 on Windows 7, "

    Experience!!

    Exchange Active Sync never got set after the d-mail .msp update. I moved all messages out of my default outlook account  and then deleted the account . Then I re-added the account. I was able to sync then with the mail severer. However the next day I was under able to sync with the server again. It seems like too many inbox messages are a problem.

    I have an alternate  backup account outlook and it always syncs with the mail server for one or two messages.

    Any ideas why larger number of message fails to sync??

    Was this answer helpful?

    0 comments
  5. Anonymous
    2015-12-29T21:36:12+00:00

    When you notify user to install that KB, make sure you tell them to refresh their server setup w/ the latest IMAP/SMTP settings as well. Many are still using the old SYNC mechanism unaware of their settings are outdated and no longer work w/ this KB.

    This is my problem: I installed the KB and it stopped sending and receiving from Hotmail; tried the community, then got a response from the Microsoft Community saying that the KB was re-updated, and to install that; once done, it still will not receive or let me see any emails in it's Inbox.

    I think that you are on the right track and I need to refresh the server setup with the latest settings, BUT... HOW DO I DO THIS??

    Was this answer helpful?

    0 comments