Many users of Windows Live Mail 2012 have received an email under this heading from the Outlook Team advising them of the changes that are taking place at Outlook.com as accounts are migrated to the same platform as that used by Office 365. Apart from advice to switch to using the built-in Mail apps on Windows 8.1 and 10, users are instructed to apply the patch KB3093594 . A few points to note: The change means that migrated accounts can no longer be synchronized using the old DeltaSync protocol. To synchronize these accounts, users can set up the account again to use IMAP . This will enable mail messages and folders to synchronize, but not the calendar and contacts. The patch enables support for Exchange ActiveSync (EAS) to be used instead of DeltaSync in Windows Live Mail 2012 on Windows 7, 8 and 8.1 (see System requirements on the download page). Mail synchronization errors can often be cleared by removing the account, closing down the program and waiting a few minutes, then re-launching it and adding the account back again. We don't know what is going to happen with Windows Live Mail 2009 on XP and 2011 on Vista. It is clear that users will no longer be able to sign in with a migrated account to synchronize contacts and calendar, and they won't be able to synchronize mail messages and folders using DeltaSync. Whether the programs will continue to work in other respects (e.g. as a POP3, IMAP and NNTP client) remains to be seen. Apart from this question of synchronizing mail, calendars and contacts with a Microsoft Email account, there is no change now or in the foreseeable future for Windows Live Mail 2012. Mail accounts configured to use POP3 or IMAP will continue to work as before, the default calendar and contacts lists will still be available and the other functions - RSS feeds and newsgroups - continue as before. Because of the many problems that update KB3093594 caused for some users, it has been re-released, now at version 5.0 dated 23 December 2015. The revised KB includes this text under More information : Known issues about this update<ul> <li>Issue 1: After you install this update (that was released before December 17, 2015), you may find that the program crashes soon after start. Solution: Microsoft has identified the cause and has released a fix that addresses the issue for affected users on applicable platforms. To fix this issue, install this update that's released on December 17, 2015. </li><li>Issue 2: After you install this update that's released on December 17, 2015, you may experience mail sync issues. </li></ul> Update 1 February 2016 <ul> <li>Issue 3: Some customers have reported other issues with the release on December 17, 2015. This update is no longer being offered while Microsoft investigates these issues farther. Server interactions will remain supported during this investigation. NB: links to <a href="http://www.microsoft.com/en-us/download/details.aspx?id=49486" target="_blank" rel="noreferrer">http://www.microsoft.com/en-us/download/details.aspx?id=49486</a> will not work </li><li>This issue occurs because of a server-side problem. Microsoft is researching this issue and will post more information in this article when the information becomes available.</li></ul> --- The re-issued patch d-Mail.msp updated Windows Live Mail 2012 and its program files to version 16.4.3564.1216. The direct link to the English language download is https://download.microsoft.com/download/6/D/7/6D7FD0CD-BF45-418A-B131-6483CA075D76/d-Mail.msp

We don't know what is going to happen with Windows Live Mail 2009 on XP and 2011 on Vista. It is clear that users will no longer be able to sign in with a migrated account to synchronize contacts and calendar, and they won't be able to synchronize mail messages and folders using DeltaSync. Whether the programs will continue to work in other respects (e.g. as a POP3, IMAP and NNTP client) remains to be seen. As a Vista user I'm guessing this just leaves me more or less out in the cold. The update can't even be downloaded to my system but reading some of the comments (on this and another thread) it sounds like I'm lucky it didn't. The message I received specifically noted that it would impact my @hotmail.com and @msn.com email accounts. I had these linked (that may not be the right word--I'm blonde folks, be nice) to my WLM along with an @att.net email account. If I read the message they sent me correctly, after they change things I won't be able to get the hotmail and msn through WLM anymore. What will happen to the att address I don't know. Since there wasn't any info in the message that they sent about exactly when the change will happen I don't even know how urgently I should be trying to deal with this. I'd love to hear from someone in the same situation as me and find out what they plan to do.

Firedog, Please Help! I have Windows 10 and use Windows Live Mail for my @Hotmail account. Thinking like most people I installed update KB3093594 thinking that it would allow me to keep my WLM account active with my @Hotmail account. Now I am having nothing but issues and I just want to get back to where I was before the update was install. Here's the steps that have taken Deleted my account on WLM, rebooted computer and attempted to re-add the account. It did not work. Email would not sync. Uninstalled WLM and reinstalled it using @Hotmail option. That didn't work either. Inbox and Folders appeared, but kept receiving Unknown Sender Banner on every email. Even for contacts in my safe senders list. Deleted account and uninstalled WLM again. Rebooted computer. Installed WLM and added @Hotmail account using POP3. Account: Hotmail Incoming Server: pop-mail.outlook.com User name: *** Email address is removed for privacy *** Protocol: POP3 Port: 995 Secure(SSL): Yes (box checked) Log on using clear text authentication Outgoing Server: smtp-mail.outlook.com User name: *** Email address is removed for privacy *** Protocol: SMTP Port: 25 Secure(SSL): Yes (box checked) RESULT: It would update inbox only. All my folders were missing and I could not get them to sync, download or transfer to WLM. Delete account and uninstalled WLM. Rebooted computer. Installed WLM and @Hotmail account using IMAP protocol. Account: Hotmail Incoming Server: imap-mail.outlook.com User name: *** Email address is removed for privacy *** Protocol: IMAP Port: 993 Secure(SSL): Yes (box checked) Log on using clear text authentication Outgoing Server: smtp-mail.outlook.com User name: *** Email address is removed for privacy *** Protocol: SMTP Port: 25 Secure(SSL): Yes (box checked) RESULT: Inbox and all folders downloaded and synced from @Hotmail account and I'm receiving email in my Inbox. However, there is one folder that is not downloading or syncing with WLM. I keep getting the following error. Could not download new messages from IMAP server The server did not respond to this IMAP command before the connection was terminated. Configuration: Account: Hotmail (xxxxxxxxxx) Server: imap-mail.outlook.com User name: *** Email address is removed for privacy *** Protocol: IMAP Port: 993 Secure(SSL): 1 Code: 800ccc0f I've tried everything that I can possibly think about trying and I'm having no luck and getting incredibly frustrated. It's only one folder, but its an important work folder. Can you please assist me with fixing this problem?

1)They released the patch again which update your windows live mail to a newer version. 2)Is using your browser as a alternative in the mean time ,a solution or you need offline mails , other apps integration support? You can set all browsers these days as a icon linking direct to your inbox and store your password and set it up as 2-step authentication allowed program. Stuff is changing on a day-to-day basis that is hard to keep track of what they fix,broke,fixing,broke again :P. 3)Been trying to fix my neighbours Windows Live Mail 2012 and testing it on my own PC , I have noticed the strangest syncing issues from timing out to errors like you stated but literally 2 second later syncing again goes without a hitch. I made screenshot of my IMAP setup here which seams to work most of the time. http://answers.microsoft.com/en-us/windowslive/forum/livemail-sync/kb3093594-windows-live-mail-essentials-2012/af2e36b1-5c6b-432a-870d-62aa998e4269 , it seams as far as i can tell the same as yours except the IMAP-mappings and the port but that shouldn't matter , i think. 4)What is the folder called you can not sync and is it already shown in your inbox when you go to outlook.com.

1)They released the patch again which update your windows live mail to a newer version. 2)Is using your browser as a alternative in the mean time ,a solution or you need offline mails , other apps integration support? You can set all browsers these days as a icon linking direct to your inbox and store your password and set it up as 2-step authentication allowed program. Stuff is changing on a day-to-day basis that is hard to keep track of what they fix,broke,fixing,broke again :P. 3)Been trying to fix my neighbours Windows Live Mail 2012 and testing it on my own PC , I have noticed the strangest syncing issues from timing out to errors like you stated but literally 2 second later syncing again goes without a hitch. I made screenshot of my IMAP setup here which seams to work most of the time. http://answers.microsoft.com/en-us/windowslive/forum/livemail-sync/kb3093594-windows-live-mail-essentials-2012/af2e36b1-5c6b-432a-870d-62aa998e4269 , it seams as far as i can tell the same as yours except the IMAP-mappings and the port but that shouldn't matter , i think. 4)What is the folder called you can not sync and is it already shown in your inbox when you go to outlook.com. It looks like our settings are similar.... I did change my SMTP to 587 to match yours. 4.) The folder is labeled 'work' and its updated on Outlook.com and the Windows Mail App. It just won't download or update, sync on WLM.

Important information about your email service

Anonymous

Many users of Windows Live Mail 2012 have received an email under this heading from the Outlook Team advising them of the changes that are taking place at Outlook.com as accounts are migrated to the same platform as that used by Office 365. Apart from advice to switch to using the built-in Mail apps on Windows 8.1 and 10, users are instructed to apply the patch KB3093594. A few points to note:

The change means that migrated accounts can no longer be synchronized using the old DeltaSync protocol. To synchronize these accounts, users can set up the account again to use IMAP. This will enable mail messages and folders to synchronize, but not the calendar and contacts.
The patch enables support for Exchange ActiveSync (EAS) to be used instead of DeltaSync in Windows Live Mail 2012 on Windows 7, 8 and 8.1 (see System requirements on the download page).
Mail synchronization errors can often be cleared by removing the account, closing down the program and waiting a few minutes, then re-launching it and adding the account back again.
We don't know what is going to happen with Windows Live Mail 2009 on XP and 2011 on Vista. It is clear that users will no longer be able to sign in with a migrated account to synchronize contacts and calendar, and they won't be able to synchronize mail messages and folders using DeltaSync. Whether the programs will continue to work in other respects (e.g. as a POP3, IMAP and NNTP client) remains to be seen.
Apart from this question of synchronizing mail, calendars and contacts with a Microsoft Email account, there is no change now or in the foreseeable future for Windows Live Mail 2012. Mail accounts configured to use POP3 or IMAP will continue to work as before, the default calendar and contacts lists will still be available and the other functions - RSS feeds and newsgroups - continue as before.

<br>Because of the many problems that update KB3093594 caused for some users, it has been re-released, now at version 5.0 dated 23 December 2015. The revised KB includes this text under<br>More information: <br><br> <br><br><br><br>	Known issues about this update<ul><br><li><span>Issue 1</span>: After you install this update (that was released before December 17, 2015), you may find that the program crashes soon after start. <br><br><span>Solution</span>: Microsoft has identified the cause and has released a fix that addresses the issue for affected users on applicable platforms. To fix this issue, install this update that's released on December 17, 2015. </li><li><span>Issue 2</span>: After you install this update that's released on December 17, 2015, you may experience mail sync issues.<br><br><br><br><br></li></ul><br><br>Update 1 February 2016<br><br><br><br><ul><br><li><span><span style="color:#008000">Issue 3: </span></span><span style="color:#008000">Some customers have reported other issues with the release on December 17, 2015.<br><strong>This update is no longer being offered </strong>while Microsoft investigates these issues farther. Server interactions will remain supported during this investigation.<br><br> </span><span style="color:#008000"><em>NB: links to</em> </span><a href="http://www.microsoft.com/en-us/download/details.aspx?id=49486" target="_blank" rel="noreferrer"><span style="color:#0563c1;font-weight:bold;text-decoration:underline"><span style="background-color:inherit">http://www.microsoft.com/en-us/download/details.aspx?id=49486</span></span></a> <span style="color:#008000"><em>will<br> not work <br><br> </em></span></li><li>This issue occurs because of a server-side problem. Microsoft is researching this issue and will post more information in this article when the information becomes available.</li></ul>	<br>	---	<br><br><br><br><br><br><br>The re-issued patch d-Mail.msp updated Windows Live Mail 2012 and its program files to version 16.4.3564.1216.<br>~~The direct link to the English language download is~~ <br><br>~~https://download.microsoft.com/download/6/D/7/6D7FD0CD-BF45-418A-B131-6483CA075D76/d-Mail.msp~~

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Anonymous

2015-12-19T17:33:52+00:00

We don't know what is going to happen with Windows Live Mail 2009 on XP and 2011 on Vista. It is clear that users will no longer be able to sign in with a migrated account to synchronize contacts and calendar, and they won't be able to synchronize mail messages and folders using DeltaSync. Whether the programs will continue to work in other respects (e.g. as a POP3, IMAP and NNTP client) remains to be seen.

As a Vista user I'm guessing this just leaves me more or less out in the cold. The update can't even be downloaded to my system but reading some of the comments (on this and another thread) it sounds like I'm lucky it didn't.

The message I received specifically noted that it would impact my @hotmail.com and @msn.com email accounts. I had these linked (that may not be the right word--I'm blonde folks, be nice) to my WLM along with an @att.net email account.

If I read the message they sent me correctly, after they change things I won't be able to get the hotmail and msn through WLM anymore. What will happen to the att address I don't know.

Since there wasn't any info in the message that they sent about exactly whenthe change will happen I don't even know how urgently I should be trying to deal with this.

I'd love to hear from someone in the same situation as me and find out what they plan to do.
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Anonymous

2015-12-20T11:21:19+00:00
Firedog, Please Help!

I have Windows 10 and use Windows Live Mail for my @Hotmail account. Thinking like most people I installed update KB3093594 thinking that it would allow me to keep my WLM account active with my @Hotmail account.

Now I am having nothing but issues and I just want to get back to where I was before the update was install.

Here's the steps that have taken
1. Deleted my account on WLM, rebooted computer and attempted to re-add the account. It did not work. Email would not sync.
2. Uninstalled WLM and reinstalled it using @Hotmail option. That didn't work either. Inbox and Folders appeared, but kept receiving Unknown Sender Banner on every email. Even for contacts in my safe senders list.
3. Deleted account and uninstalled WLM again. Rebooted computer. Installed WLM and added @Hotmail account using POP3.
Account: Hotmail

Incoming Server: pop-mail.outlook.com

User name: *** Email address is removed for privacy ***

Protocol: POP3

Port: 995 Secure(SSL): Yes (box checked)

Log on using clear text authentication

Outgoing Server: smtp-mail.outlook.com

User name: *** Email address is removed for privacy ***

Protocol: SMTP

Port: 25 Secure(SSL): Yes (box checked)

RESULT: It would update inbox only. All my folders were missing and I could not get them to sync, download or transfer to WLM.
1. Delete account and uninstalled WLM. Rebooted computer. Installed WLM and @Hotmail account using IMAP protocol.
Account: Hotmail

Incoming Server: imap-mail.outlook.com

User name: *** Email address is removed for privacy ***

Protocol: IMAP

Port: 993  Secure(SSL): Yes (box checked)

Log on using clear text authentication

Outgoing Server: smtp-mail.outlook.com

User name: *** Email address is removed for privacy ***

Protocol: SMTP

Port: 25  Secure(SSL): Yes (box checked)

RESULT: Inbox and all folders downloaded and synced from @Hotmail account and I'm receiving email in my Inbox. However, there is one folder that is not downloading or syncing with WLM. I keep getting the following error.

Could not download new messages from IMAP server

The server did not respond to this IMAP command before the connection was terminated.

Configuration:

   Account: Hotmail (xxxxxxxxxx)

   Server: imap-mail.outlook.com

   User name: *** Email address is removed for privacy ***

   Protocol: IMAP

   Port: 993

   Secure(SSL): 1

   Code: 800ccc0f

I've tried everything that I can possibly think about trying and I'm having no luck and getting incredibly frustrated. It's only one folder, but its an important work folder. Can you please assist me with fixing this problem?
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Anonymous

2015-12-20T12:31:06+00:00

1)They released the patch again which update your windows live mail to a newer version.

2)Is using your browser as a alternative in the mean time ,a solution or you need offline mails , other apps integration support? You can set all browsers these days as a icon linking direct to your inbox and store your password and set it up as 2-step authentication allowed program. Stuff is changing on a day-to-day basis that is hard to keep track of what they fix,broke,fixing,broke again :P.

3)Been trying to fix my neighbours Windows Live Mail 2012 and testing it on my own PC , I have noticed the strangest syncing issues from timing out to errors like you stated but literally 2 second later syncing again goes without a hitch. I made screenshot of my IMAP setup here which seams to work most of the time. http://answers.microsoft.com/en-us/windowslive/forum/livemail-sync/kb3093594-windows-live-mail-essentials-2012/af2e36b1-5c6b-432a-870d-62aa998e4269 , it seams as far as i can tell the same as yours except the IMAP-mappings and the port but that shouldn't matter , i think.

4)What is the folder called you can not sync and is it already shown in your inbox when you go to outlook.com.
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Anonymous

2015-12-20T13:35:14+00:00

1)They released the patch again which update your windows live mail to a newer version.

2)Is using your browser as a alternative in the mean time ,a solution or you need offline mails , other apps integration support? You can set all browsers these days as a icon linking direct to your inbox and store your password and set it up as 2-step authentication allowed program. Stuff is changing on a day-to-day basis that is hard to keep track of what they fix,broke,fixing,broke again :P.

3)Been trying to fix my neighbours Windows Live Mail 2012 and testing it on my own PC , I have noticed the strangest syncing issues from timing out to errors like you stated but literally 2 second later syncing again goes without a hitch. I made screenshot of my IMAP setup here which seams to work most of the time. http://answers.microsoft.com/en-us/windowslive/forum/livemail-sync/kb3093594-windows-live-mail-essentials-2012/af2e36b1-5c6b-432a-870d-62aa998e4269 , it seams as far as i can tell the same as yours except the IMAP-mappings and the port but that shouldn't matter , i think.

4)What is the folder called you can not sync and is it already shown in your inbox when you go to outlook.com.

It looks like our settings are similar.... I did change my SMTP to 587 to match yours.

4.) The folder is labeled 'work' and its updated on Outlook.com and the Windows Mail App. It just won't download or update, sync on WLM.
Was this answer helpful?

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