Important information about your email service

Anonymous
2015-12-12T10:52:11+00:00

Many users of Windows Live Mail 2012 have received an email under this heading from the Outlook Team advising them of the changes that are taking place at Outlook.com as accounts are migrated to the same platform as that used by Office 365. Apart from advice to switch to using the built-in Mail apps on Windows 8.1 and 10, users are instructed to apply the patch KB3093594. A few points to note:

  1. The change means that migrated accounts can no longer be synchronized using the old DeltaSync protocol. To synchronize these accounts, users can set up the account again to use IMAP. This will enable mail messages and folders to synchronize, but not the calendar and contacts.
  2. The patch enables support for Exchange ActiveSync (EAS) to be used instead of DeltaSync in Windows Live Mail 2012 on Windows 7, 8 and 8.1 (see System requirements on the download page).
  3. Mail synchronization errors can often be cleared by removing the account, closing down the program and waiting a few minutes, then re-launching it and adding the account back again.
  4. We don't know what is going to happen with Windows Live Mail 2009 on XP and 2011 on Vista. It is clear that users will no longer be able to sign in with a migrated account to synchronize contacts and calendar, and they won't be able to synchronize mail messages and folders using DeltaSync. Whether the programs will continue to work in other respects (e.g. as a POP3, IMAP and NNTP client) remains to be seen.
  5. Apart from this question of synchronizing mail, calendars and contacts with a Microsoft Email account, there is no change now or in the foreseeable future for Windows Live Mail 2012. Mail accounts configured to use POP3 or IMAP will continue to work as before, the default calendar and contacts lists will still be available and the other functions - RSS feeds and newsgroups - continue as before.
<br>Because of the many problems that update KB3093594 caused for some users, it has been re-released, now at version 5.0 dated 23 December 2015. The revised KB includes this text under<br>More information: <br><br> <br><br><br><br> Known issues about this update<ul><br><li><span>Issue 1</span>: After you install this update (that was released before December 17, 2015), you may find that the program crashes soon after start. <br><br><span>Solution</span>: Microsoft has identified the cause and has released a fix that addresses the issue for affected users on applicable platforms. To fix this issue, install this update that's released on December 17, 2015.  </li><li><span>Issue 2</span>: After you install this update that's released on December 17, 2015, you may experience mail sync issues.<br><br><br><br><br></li></ul><br><br>Update 1 February 2016<br><br><br><br><ul><br><li><span><span style="color:#008000">Issue 3:  </span></span><span style="color:#008000">Some customers have reported other issues with the release on December 17, 2015.<br><strong>This update is no longer being offered </strong>while Microsoft investigates these issues farther. Server interactions will remain supported during this investigation.<br><br> </span><span style="color:#008000"><em>NB: links to</em> </span><a href="http://www.microsoft.com/en-us/download/details.aspx?id=49486" target="_blank" rel="noreferrer"><span style="color:#0563c1;font-weight:bold;text-decoration:underline"><span style="background-color:inherit">http://www.microsoft.com/en-us/download/details.aspx?id=49486</span></span></a>  <span style="color:#008000"><em>will<br> not work <br><br> </em></span></li><li>This issue occurs because of a server-side problem. Microsoft is researching this issue and will post more information in this article when the information becomes available.</li></ul> <br> --- <br><br><br><br><br><br><br>The re-issued patch d-Mail.msp updated Windows Live Mail 2012 and its program files to version 16.4.3564.1216.<br>The direct link to the English language download is <br><br>https://download.microsoft.com/download/6/D/7/6D7FD0CD-BF45-418A-B131-6483CA075D76/d-Mail.msp
Windows for home | Other | Email and communications

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  1. Anonymous
    2015-12-12T13:27:50+00:00

    Will Windows Live Mail 2011 still work on Windows 7 platform? I love Win7 and do NOT want to upgrade to 10.

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  2. Anonymous
    2015-12-13T12:19:02+00:00

    Can someone at Microsoft please explain why they are releasing patches for software that breaks the program instead of fixing it?

    Can they please fix the patch (Knowledge Base Article KB3093594) and reissue it?

    I can understand why Microsoft are discontinuing DeltaSync and using ActiveSync but the patch does not work!

    Fix it!

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  3. Anonymous
    2015-12-13T13:26:09+00:00

    Not sure what you are saying in item 2.  The patch is not for W10?

    Item 3 seems to say that if the patch was installed in W10, that the compatibility setting might fix the issue.

    I fixed the problem by uninstalling WLM and then downloading it from MS and reinstalling it.  All is OK now, but I am unclear as to what W10 users are now to do.  Maybe the new download has the fix already embedded in it or W10 users do not need to do anything.

    I think MS needs to reissue the information with clearer steps to take.

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  4. Anonymous
    2015-12-13T13:46:22+00:00

    ... patches for software that breaks the program instead of fixing it?

    This patch doesn't break anything.

    ... the patch does not work!

    The patch is working on my Windows 7 machine. In what way is it not working for you?

    You'll have noted that this update is not for Windows Live Mail 2012 on Windows 10:

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  5. Anonymous
    2015-12-13T13:57:15+00:00

    The cover letter does include W10.  The letter and System Requirements notes are in conflict.  Maybe W10 users need not do anything.

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