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So, in research for a BHO remover for another poster here, I downloaded & ran Malwarebyte's JRT - just to see what it might offer. I thought I'd trust them. I do gratefully use their Anti-virus scanner on demand to supplement Defender, after all. And I've sworn to pay up should it ever catch a thing Defender missed.
To my shock, JRT found stuff & just went ahead & deleted them - w/o asking permission! Either it - or Windows - did make a restore point, however. Who can analyze this report & help decide whether I should revert? My own rerearch...
(1) PCDoctor appears to be part of Dell. But it won't be long before I attack lots of Dell stuff in here.
(2) That searchscopes entry was part of McAfee (I think), called Secure Search...
...but I've uninstalled McAfee. Now, Secure Search is gone, & BING is the default. (Honestly, I'm not sure it was actually still working.)
(3) The folder "pc drivers headquarters" was part of Driver Detective, which I did once try when still Win 8.1. It said it wanted to replace two - but I never pursued that.
I think I've talked myself into keeping the deletions - but does anyone disagree? Here's the report...
Junkware Removal Tool (JRT) by Malwarebytes
Version: 7.6.3 (09.21.2015:1)
OS: Windows 10 Home x64
Ran by PCR on Sun 09/27/2015 at 1:10:58.32
~~~ Tasks
Successfully deleted: [Task] C:\WINDOWS\system32\tasks\PCDEventLauncherTask
Successfully deleted: [Task] C:\WINDOWS\system32\tasks\PCDoctorBackgroundMonitorTask
~~~ Registry Values
~~~ Registry Keys
Successfully deleted: [Registry Key] HKEY\_CURRENT\_USER\Software\Microsoft\Internet Explorer\SearchScopes\{EBD4B3CF-DD1C-4303-88AF-0FD62ABD0CBE}
~~~ Files
~~~ Folders
Successfully deleted: [Folder] C:\ProgramData\pc drivers headquarters
Scan was completed on Sun 09/27/2015 at 1:12:36.30
End of JRT log
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
What wireless mouse story? OK, looks like we both survived JRT. Support Assist must have its own defense mechanism. Right, that's where they are, & JRT had only deleted two of mine too. I think we're OK with that now. I'll never run JRT again, either.
So, which Dell have you got? Are you Win 10 build 10240, or Win 10 version 1511? I am the former & continue to await the latter to arrive through Windows update.
http://www.cnet.com/news/i-got-mousejacked/
I am using a Win10 desktop. It must have originally been a Win8/8.1. Dell is messed up. Online it tells me I can upgrade to Win10. It CAME WITH WIN10.
I am using a Win10 desktop. It must have originally been a Win8/8.1. Dell is messed up. Online it tells me I can upgrade to Win10. It CAME WITH WIN10.
Assuming Windows 10 64-bit...
Please answer each of the following [admittedly tedious] diagnostic questions in a correspondingly-numbered list in your very next reply, preferably without quoting this post:
1a. When (approx. date) did you purchase the computer?
1b. Did the computer come with Windows 10 preinstalled or was it a Windows 8.1 computer that came with a free upgrade to Windows 10?
Example of the Version Info box on that page
(disregard the table below the Version Info box)
==============================================
[1] Control Panel | Programs and Features | View installed updates (in left-hand menu)
That is a scary wireless mouse story, lucky I don't have one.
I discovered in another thread that not all Dell computers of the same name are equipped the same. For instance, my Inspiron 3542 is an i5 with a touchscreen. There is another that is an i3 & without a touchscreen. It must be the same with OS versions. Mine came with Win 8.1, but I'll bet they are Win 10 now.
What is your Dell model number, i.e., what shows up at "START, All Apps, Contact Support"...?...
Does your site detect it is Win 10 & offer Win 10 drivers? I'm not forgetting PA Bear has been saying "if ain't broke, don't fix it" for about 100 years. But I've updated all my drivers w/o incident. Still, a degree of caution is warranted. The Dell Drivers & Downloads isn't quite perfect. Suddenly, it is offering only the Wireless 1704 driver to me, when it used to offer both that & the one I actually use, the 1705. It did similar for a while with my Intel HD Graphics driver.
Update 2/28/16: OK, the 1705 is back. And I'm pleased to see it's the same version I've already got. And my Intel Graphics driver is still there. I'm fully up-to-date!
Assuming Windows 10 64-bit... Correct
Please answer each of the following [admittedly tedious] diagnostic questions in a correspondingly-numbered list in your very next reply, preferably without quoting this post:
1a. When (approx. date) did you purchase the computer? Jan 2016
1b. Did the computer come with Windows 10 preinstalled or was it a Windows 8.1 computer that came with a free upgrade to Windows 10? preinstalled
It came with it, but I never used it, or installed it. I uninstalled it as soon as I got the computer.
==============================================
[1] Control Panel | Programs and Features | View installed updates (in left-hand menu)
