Junkware Removal Tool (JRT) by Malwarebytes

Anonymous
2015-09-27T21:48:34+00:00

So, in research for a BHO remover for another poster here, I downloaded & ran Malwarebyte's JRT - just to see what it might offer. I thought I'd trust them. I do gratefully use their Anti-virus scanner on demand to supplement Defender, after all. And I've sworn to pay up should it ever catch a thing Defender missed.

To my shock, JRT found stuff & just went ahead & deleted them - w/o asking permission! Either it - or Windows - did make a restore point, however. Who can analyze this report & help decide whether I should revert? My own rerearch...

(1) PCDoctor appears to be part of Dell. But it won't be long before I attack lots of Dell stuff in here.

(2) That searchscopes entry was part of McAfee (I think), called Secure Search...

...but I've uninstalled McAfee. Now, Secure Search is gone, & BING is the default. (Honestly, I'm not sure it was actually still working.)

(3) The folder "pc drivers headquarters" was part of Driver Detective, which I did once try when still Win 8.1. It said it wanted to replace two - but I never pursued that.

I think I've talked myself into keeping the deletions - but does anyone disagree? Here's the report...


Junkware Removal Tool (JRT) by Malwarebytes

Version: 7.6.3 (09.21.2015:1)

OS: Windows 10 Home x64

Ran by PCR on Sun 09/27/2015 at 1:10:58.32



~~~ Tasks

Successfully deleted: [Task] C:\WINDOWS\system32\tasks\PCDEventLauncherTask

Successfully deleted: [Task] C:\WINDOWS\system32\tasks\PCDoctorBackgroundMonitorTask

~~~ Registry Values

~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY\_CURRENT\_USER\Software\Microsoft\Internet Explorer\SearchScopes\{EBD4B3CF-DD1C-4303-88AF-0FD62ABD0CBE}

~~~ Files

~~~ Folders

Successfully deleted: [Folder] C:\ProgramData\pc drivers headquarters

Scan was completed on Sun 09/27/2015 at 1:12:36.30

End of JRT log

Windows for home | Windows 10 | Security and privacy

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  1. Anonymous
    2016-02-25T22:20:48+00:00

    <<<

    Tasks

    Successfully deleted: [Task] C:\WINDOWS\system32\tasks\PCDEventLauncherTask

    Successfully deleted: [Task] C:\WINDOWS\system32\tasks\PCDoctorBackgroundMonitorTask>>>

    I had these exact two removed today.  I have a feeling it is a false positive.  I was given no option to allow it, it just did it on it's own.  I'm not sure if I should leave it as is, or revert back to the restore point.  Did you find out anything?

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  2. Anonymous
    2016-02-26T00:35:16+00:00

    I believe those are from Dell. A search in File Explorer for PCDoctor produces many items like these...

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=97b5975b-a106-4b4f-852e-c35cdbe65ea9)

    The stuff JRT deleted regarding PCDoctor have returned. They've come back to me, at...

    C:\Windows\System32\Tasks

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=bde04a30-ace7-4155-99e3-95e57c55c69d)

    They'll likely return to you the next time you run Dell Support Assist &/or its diagnostic tools. Try that first. Yep, I don't like the way JRT just went ahead & deleted stuff. The other items it deleted for me are still gone.

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  3. Anonymous
    2016-02-26T01:21:12+00:00

    Thank you so much for the reply.  I will give that a whirl, and see if it works.  I did run Support and Assist, but it still showed the checkup disabled.  I had system detect on my external hard drive.  I ran it, and then it let me change settings on the checkup.  The Dell folder was empty from C:\ drive though.  Maybe I have to restart before those files show back up, I don't know.

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  4. Anonymous
    2016-02-26T01:31:55+00:00

    Now I'm thinking they returned for me when I ran the diagnostic tools at the Dell support site. Those are a lot like Support Assist, but you run them online at the site. Did you ever do that?

    Yes, I had System Detect, too. from the Dell site, Drivers & Downloads, page. No, I don't think a reboot is necessary.

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  5. Anonymous
    2016-02-26T01:42:21+00:00

    I am downloading a help and support file.  Maybe that will do it.  This is irksome.  I doubt if I ever use JRT again.

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