Junkware Removal Tool (JRT) by Malwarebytes

Anonymous
2015-09-27T21:48:34+00:00

So, in research for a BHO remover for another poster here, I downloaded & ran Malwarebyte's JRT - just to see what it might offer. I thought I'd trust them. I do gratefully use their Anti-virus scanner on demand to supplement Defender, after all. And I've sworn to pay up should it ever catch a thing Defender missed.

To my shock, JRT found stuff & just went ahead & deleted them - w/o asking permission! Either it - or Windows - did make a restore point, however. Who can analyze this report & help decide whether I should revert? My own rerearch...

(1) PCDoctor appears to be part of Dell. But it won't be long before I attack lots of Dell stuff in here.

(2) That searchscopes entry was part of McAfee (I think), called Secure Search...

...but I've uninstalled McAfee. Now, Secure Search is gone, & BING is the default. (Honestly, I'm not sure it was actually still working.)

(3) The folder "pc drivers headquarters" was part of Driver Detective, which I did once try when still Win 8.1. It said it wanted to replace two - but I never pursued that.

I think I've talked myself into keeping the deletions - but does anyone disagree? Here's the report...


Junkware Removal Tool (JRT) by Malwarebytes

Version: 7.6.3 (09.21.2015:1)

OS: Windows 10 Home x64

Ran by PCR on Sun 09/27/2015 at 1:10:58.32



~~~ Tasks

Successfully deleted: [Task] C:\WINDOWS\system32\tasks\PCDEventLauncherTask

Successfully deleted: [Task] C:\WINDOWS\system32\tasks\PCDoctorBackgroundMonitorTask

~~~ Registry Values

~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY\_CURRENT\_USER\Software\Microsoft\Internet Explorer\SearchScopes\{EBD4B3CF-DD1C-4303-88AF-0FD62ABD0CBE}

~~~ Files

~~~ Folders

Successfully deleted: [Folder] C:\ProgramData\pc drivers headquarters

Scan was completed on Sun 09/27/2015 at 1:12:36.30

End of JRT log

Windows for home | Windows 10 | Security and privacy

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  1. Anonymous
    2016-03-09T04:25:03+00:00

    Hmm. The worst that ever happened to me along those lines was one of them complained "unknown publisher" - but it installed fine & clearly was by Dell.

    (1) Are you sure you were set for Win 10 drivers at the site, & did you click "view details" & see it did mention Win 10 as in my picture?

    (2) How did you reinstall your previous version of Dell Update?

         Dell Update shows version 1.7.1015.0 in your earlier picture of Programs & Features (P&F), but I only see 1.8.1114.0  & 1.7.1007.0 available at your site.

    (3) What version shows up in P&F now?

    (4) When you boot your computer now, does the Dell Update icon show up in your Tray (right side of Taskbar), & does it state it is checking for updates & declare you are up-to-date?

    Depending on your answer to these questions, we might decide to let things alone regarding Dell Update. I've sworn I won't take it back into this computer, not even just to see what happens. I know you are Win 10 version 1511, because update 3135173 shows up in your Installed Updates. I am still Win 10 build 10240. But I don't know whether that is making a difference.

    Update 3/9/16:  OK, I tried to download it from my own site, & got...

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=e33ef8cb-af96-4f50-8cbf-cff53577855d)

    ...So, I clicked "delete", & it was not downloaded. I guess we need to forget that one. Or, contact Dell. You're computer is new enough not to incur a charge.

    Edit 3/9/16 9:26 PM: To be accurate, the download did occur. After clicking "delete", it ended up in the Recycle Bin.

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  2. Anonymous
    2016-03-09T07:30:55+00:00

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=faa286bf-b800-4ba0-b22f-76a4a8343da6)

    I was at find it myself.  It did show, and still shows WIN10 64 bit. 

    <<<

    (2) How did you reinstall your previous version of Dell Update?

         Dell Update shows version 1.7.1015.0 in your earlier picture of Programs & Features (P&F), but I only see 1.8.1114.0  & 1.7.1007.0 available at your site.

    (3) What version shows up in P&F now?>>>

    (4) When you boot your computer now, does the Dell Update icon show up in your Tray (right side of Taskbar), & does state it is checking for updates & declare you are up-to-date?

    I don't recall installing the Dell Update. 

    Yes, when I boot my computer, the Dell Update icon is showing in the tray.  It says I am up to date. 

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=9d2b921a-44d8-4eda-a34a-efe6afb0dc8e)

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  3. Anonymous
    2016-03-09T07:56:37+00:00

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=ff5630a5-02b2-4260-9913-deae6944eb65)

    I had it to detect drivers, and I didn't install it.  I am just showing what it said I could get, and it is recommended.  I am not sure if this would give me trouble.

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  4. Anonymous
    2016-03-09T09:58:37+00:00

    I guess I got confused. It looks like you do have the same version of Dell Update you started with (1.7.1015.0). OK.

    But you didn't answer whether its icon shows up in your Tray at boot & does an automatic check for updates. If not,  select it in Programs & Features, & see whether there is an option to "repair", like...

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=9f9babfe-ff9c-4959-bd5a-e8b8b1a908e2)

    I edited the post you are responding to here a tad late, to say I attempted to download the greater version from my own site & got...

    Update 3/9/16:  OK, I tried to download it from my own site, & got...

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=e33ef8cb-af96-4f50-8cbf-cff53577855d)

    ...So, if you want that one, try again in a few days - the site does undergo a degree of flux.

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  5. Anonymous
    2016-03-09T10:25:29+00:00

    I installed that version of the Intel Management Engine Interface driver on 12/21/15 & haven't detected a problem. There are two peculiarities (as I said in an earlier post)...

    (1) The site continues to detect that one each time I click "Detect Drivers". None of the other 4 that it previously detected (& I installed) are still detected.

    (2) In Programs & Features, it shows one version...

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=bcf0bf00-0556-4200-b16a-95a03c6df2c2)

    ...&, in Device Manager (under System Devices), it shows another...

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=509e0942-19c5-4063-a7ad-fc61a2469d76)

    However, its predecessor was like that too, but with lesser numbers (they were version 9's).

    Maybe check & see in Device Manager whether you've already got one & what version it is, despite it is not in Programs & Features. I did BING that driver a while ago, & it sounded important. However, if your machine didn't come with one already installed

    • I guess you can do without it. In fact - if the device doesn't show up in Device Manager - absolutely don't take the driver.

    Also, I know of someone who does have problems with the Management Engine device - no matter what version driver he tries. In that case, he must disable the device in Device Manager, or his computer will not sleep & will overheat.

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