Junkware Removal Tool (JRT) by Malwarebytes

Anonymous

So, in research for a BHO remover for another poster here, I downloaded & ran Malwarebyte's JRT - just to see what it might offer. I thought I'd trust them. I do gratefully use their Anti-virus scanner on demand to supplement Defender, after all. And I've sworn to pay up should it ever catch a thing Defender missed.

To my shock, JRT found stuff & just went ahead & deleted them - w/o asking permission! Either it - or Windows - did make a restore point, however. Who can analyze this report & help decide whether I should revert? My own rerearch...

(1) PCDoctor appears to be part of Dell. But it won't be long before I attack lots of Dell stuff in here.

(2) That searchscopes entry was part of McAfee (I think), called Secure Search...

...but I've uninstalled McAfee. Now, Secure Search is gone, & BING is the default. (Honestly, I'm not sure it was actually still working.)

(3) The folder "pc drivers headquarters" was part of Driver Detective, which I did once try when still Win 8.1. It said it wanted to replace two - but I never pursued that.

I think I've talked myself into keeping the deletions - but does anyone disagree? Here's the report...


Junkware Removal Tool (JRT) by Malwarebytes

Version: 7.6.3 (09.21.2015:1)

OS: Windows 10 Home x64

Ran by PCR on Sun 09/27/2015 at 1:10:58.32


~~~ Tasks

Successfully deleted: [Task] C:\WINDOWS\system32\tasks\PCDEventLauncherTask

Successfully deleted: [Task] C:\WINDOWS\system32\tasks\PCDoctorBackgroundMonitorTask

~~~ Registry Values

~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY\_CURRENT\_USER\Software\Microsoft\Internet Explorer\SearchScopes\{EBD4B3CF-DD1C-4303-88AF-0FD62ABD0CBE}

~~~ Files

~~~ Folders

Successfully deleted: [Folder] C:\ProgramData\pc drivers headquarters

Scan was completed on Sun 09/27/2015 at 1:12:36.30

End of JRT log

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76 answers

Anonymous

2016-03-07T04:09:00+00:00

Here is the Dell stuff you posted so far...

![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=9aabce1b-7d90-4b03-bbe9-46a79f713577)

At your Inspiron 3847 Desktop site, I see...

Dell Customer Connect                       Not at site (my version is 1.3.28.0 - ha!)

Dell Digital Delivery:         3.1.1002.0   Site is lower

Dell Help & Support:        2.1.59.0       Same at site (you took it earlier in this thread)

Dell Support Assist:                             Not at site (we've got same version)

Dell Support Assist Agent:                  Not at site (we've got same version)

Dell System Detect                              This one downloads when we click "Detect Drivers". I uninstall it afterwards.

Dell Update Application:  1.8.1114.0   Site is higher. Also, v.1.7.1007.0 is there, under "Other versions".

So, of those, there is no test for Dell Update - except to see whether it will update itself. I don't quite understand how/why the version you've currently got (1.7.1015.0) isn't there as a previous version. My earlier guess was that Dell Update updates itself from a different site. It could also be that Windows Update brought that one in (before you turned the feature off). If so, you'd have to turn it back on to get your current version back - if you uninstall it for 1.8.1114.0 & not like the change.
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Anonymous

2016-03-08T15:46:08+00:00

You have been such a big help. Thank you. PCR, I do appreciate you going the extra mile here. :-)

I decided to try it before the storm got here. When I download that file, it says the signature of this file is corrupt or invalid. I tried it twice. Maybe I should restart and try again?

I restarted and tried it again, still getting corrupt or invalid file. Strange. Maybe that version only works with other versions of Dell stuff up to date too?

I downloaded the version I had before. That one installed. It then went to a white screen. It shows me if my system is up to date, and when the last scan, and next scan is though.
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Anonymous

2016-03-08T16:52:05+00:00

<<<Dell Update Application

This package provides the Dell Update Application and is supported on Inspiron, Vostro, XPS, and Dell Venue systems running Windows 7, Windows 8, and Windows 8.1.>>>

It doesn't say WIN10. Maybe that is why the screen goes to white if you click it. Maybe they have Microsoft do the updates for them.
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Anonymous

2016-03-08T23:05:12+00:00

I think you're looking at the wrong one. As I explained on the bottom of page 6 of this thread...

Note: You have to click "Find it myself" to get to that version. Also, it's best to enter your service tag located on a sticker under your computer. (If you click "Guide me", & then "Learn more" - the lesser version is shown.)

![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=b49289c5-9871-43fd-ae05-311b24e6f92a)

Then, you get to...

![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=e8e8a598-1599-44d0-a867-137cf659e884)

(If you leave it at the "Guide me" tab - you get an ancient version of Dell Update, looks like. That might be good for folk with ancient computers, but it's a bug-a-boo for us.)

ALSO, ensure you are set at Win 10 drivers...

![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=028d103f-fa16-4962-8e0b-31e9dccc5481)
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Anonymous

2016-03-09T00:05:27+00:00

I did go to the find it myself tab. It would not run that file, as I said.
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