Junkware Removal Tool (JRT) by Malwarebytes

Anonymous
2015-09-27T21:48:34+00:00

So, in research for a BHO remover for another poster here, I downloaded & ran Malwarebyte's JRT - just to see what it might offer. I thought I'd trust them. I do gratefully use their Anti-virus scanner on demand to supplement Defender, after all. And I've sworn to pay up should it ever catch a thing Defender missed.

To my shock, JRT found stuff & just went ahead & deleted them - w/o asking permission! Either it - or Windows - did make a restore point, however. Who can analyze this report & help decide whether I should revert? My own rerearch...

(1) PCDoctor appears to be part of Dell. But it won't be long before I attack lots of Dell stuff in here.

(2) That searchscopes entry was part of McAfee (I think), called Secure Search...

...but I've uninstalled McAfee. Now, Secure Search is gone, & BING is the default. (Honestly, I'm not sure it was actually still working.)

(3) The folder "pc drivers headquarters" was part of Driver Detective, which I did once try when still Win 8.1. It said it wanted to replace two - but I never pursued that.

I think I've talked myself into keeping the deletions - but does anyone disagree? Here's the report...


Junkware Removal Tool (JRT) by Malwarebytes

Version: 7.6.3 (09.21.2015:1)

OS: Windows 10 Home x64

Ran by PCR on Sun 09/27/2015 at 1:10:58.32



~~~ Tasks

Successfully deleted: [Task] C:\WINDOWS\system32\tasks\PCDEventLauncherTask

Successfully deleted: [Task] C:\WINDOWS\system32\tasks\PCDoctorBackgroundMonitorTask

~~~ Registry Values

~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY\_CURRENT\_USER\Software\Microsoft\Internet Explorer\SearchScopes\{EBD4B3CF-DD1C-4303-88AF-0FD62ABD0CBE}

~~~ Files

~~~ Folders

Successfully deleted: [Folder] C:\ProgramData\pc drivers headquarters

Scan was completed on Sun 09/27/2015 at 1:12:36.30

End of JRT log

Windows for home | Windows 10 | Security and privacy

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  1. Anonymous
    2016-03-04T23:03:43+00:00

    They might be connected, I don't know. But, in my case, I had Dell Update but did not ever have Dell Foundation Services. But Dell Update never functioned correctly in this computer.

    (1) Did you install Dell Update, or did it come pre-installed?

         A clue might be the date for it showing in Programs & Features.

    (2) Did you install Dell Foundation Services, or did Dell Update bring it in?

         A clue might be whether it shows up again on its own.

    You can drag the Dell Update icon from Show Hidden Icons (^) into the Tray (right side of Taskbar). Then, it might show up automatically each boot. Are you sure it's working, though?

    Mine showed up in the Tray each boot. If pointed at, an info box would show up saying it just checked, & I was up-to-date. But it was always a lie!

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  2. Anonymous
    2016-03-05T07:44:50+00:00

    Dell Update must have been pre-installed.  I did not install Dell Foundation Services, Dell Update must have done that. 

    I don't know if Dell Update is working now or not.  It still shows up in the Add/Remove Programs.

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  3. Anonymous
    2016-03-06T00:21:49+00:00

    (1) Post a picture of all the Dell stuff in Programs & Features with the dates, like I posted at the bottom of page 5 of this thread.

    (2) Post a picture of your restore points with the dates like I did, if you've got them. Otherwise, turn them on for drive C:.

    (3) If a date in a restore point matches a date in Programs & Features (especially for Dell Update), post the result of "Scan for affected programs".

    (4) Compare your version of Dell Update (in Programs & Features) to the version offered at the Dell site. IIRC, mine was a greater version than what I saw at the site.

    Don't actually do a restore, that's only for emergencies.

    I want to make a determination as to whether you should uninstall Dell Update. It isn't working properly if you have to go hunt for it & click it. Normally, it sits in the Tray [right side of Taskbar - & not in the Show Hidden Icons (^) box]. Also, at each boot, it should do an automatic check for updates. (But mine never found a single driver to update - & 12 were at the site with greater version numbers!)

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  4. Anonymous
    2016-03-06T04:52:04+00:00

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  5. Anonymous
    2016-03-06T05:05:06+00:00

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