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It could be from the Dell Update previously.  It did an update, but I don't know what it was.  Then Microsoft has downloaded  umpteen updates.  So I am not sure.  I have done no graphics driver update on my own, with this computer.  On my older computer, yes I had to after the horrific upgrade to 8.1.  (from Win8)

I got this computer in early January.  So it is possible it was updated before they sent it out.  I have had other things going on, and have not compared what I have to what Dell is showing for drivers that I could update the driver with.  I did try to update a card reader driver, but Win10 would not allow that.  It said what I had was better. (paraphrase)  I feel sure that was from Win Updates.  It is a great idea to let Win Updates show me what drivers I could update to.  Then I can check it out, and see if I want it.  It is a very bad idea to automatically install one.  It may be glitchy.  If you were in the middle with something, the last thing you need is to drop that, and have to work on computer "issues".

I have seen drivers pop on & off & back on my own Dell Drivers & Downloads site. But I'm inclined to believe your Intel HD Graphics 4400 driver, v.20.19.15.4331, never was at your site. I think the site hasn't caught up to that particular advancement put into the latest Dell Inspiron 3847 Desktop which you've got. I think that driver came with your machine, as you suspect. The 4400 is mentioned in...

http://www.mysoft.hu/docs/Dell/Dell\_Inspiron\_3847.pdf

Dell Inspiron 3847 Specs

It is possible that Dell updates to that driver are meant to come in through Windows Update. Such an agreement between Dell & Microsoft is intimated in an article I posted earlier...

http://www.dell.com/support/article/us/en/19/SLN297955

Windows 10 upgrade walkthrough

==== Quote ====

Update your computer with Windows 10 drivers after the upgrade

Once your computer has finished the upgrade to Windows 10, check the Dell drivers website for updated drivers for Windows 10 that may not have made it into Windows Update. [Emphasis added.] Install all drivers under Windows 10 that are appropriate for your computer.

==== EOQ =====

I think that possibility is what you turned off with PA Bear's input. Which could be wise (though I haven't done it) - considering that other Dell article, which said: "Installing drivers unnecessarily can, in some rare cases, create new problems" and considering various horrid threads I seen here/there about auto updates. Nevertheless, it's up to you, now, to occasionally check Dell's Drivers & Downloads site for driver updates that may be critical (& hopefully harmless). I would contact Dell & ask them why the site doesn't seem to have caught up to your particular machine. They shouldn't want money yet.

Yes, when you get the time, make a comparison of all your drivers against the Dell site. Right, as with your card reader, driver downloads from the site do a version check before installing. Very good. One of them once told me to manually uninstall the greater version first, if I wanted the lesser. Then, turning off auto-driver updates would be necessary to prevent the greater version getting back in. Let's hope it never comes to that!

If you've installed something at Dell's Drivers & Downloads site & forgotten what it was, there's a chance a record of it was made in a restore point. Here is the restore point that Windows made automatically after I had the site install 4 driver updates...


Have you ever inspected your restore points?

It could be from the Dell Update previously.  It did an update, but I don't know what it was.  Then Microsoft has downloaded  umpteen updates.  So I am not sure.  I have done no graphics driver update on my own, with this computer.  On my older computer, yes I had to after the horrific upgrade to 8.1.  (from Win8)

I got this computer in early January.  So it is possible it was updated before they sent it out.  I have had other things going on, and have not compared what I have to what Dell is showing for drivers that I could update the driver with.  I did try to update a card reader driver, but Win10 would not allow that.  It said what I had was better. (paraphrase)  I feel sure that was from Win Updates.  It is a great idea to let Win Updates show me what drivers I could update to.  Then I can check it out, and see if I want it.  It is a very bad idea to automatically install one.  It may be glitchy.  If you were in the middle with something, the last thing you need is to drop that, and have to work on computer "issues".

Now I understand. Right. There have been lots of problems with that Win 8.1 update. I've been happy mine was pre-installed. There are the same complaints about the Win 10 upgrade, but mine was excellent.

Nice picture. But mystery #1 is that your site is showing a much lesserversion of your Intel Graphics driver...


Was your v.20.19.15.4331 (& it's called a 4400 Series) pre-installed? Or did you take it from elsewhere? I hope you've got no graphics problem. I'm guessing Dell did an upgrade to the Inspiron 3847 Desktop that isn't reflected yet at the site. Are all your drivers greater versions than at the site? Then, really, that page is of little use to you.

I had Win8 previous to this computer.  I bought it not long before they decided to do a 8.1 update.  The update was not your regular update.  It forced the upgrade, and I was furious. 

I will look at this driver stuff directly.  Thanks again to both of you.

OK. Maybe just do a comparison for now between what you see in Programs & Features, in Device Manager, & at the site. Maybe do a "Detect Drivers" at the site, then back away & just jot down what it said. Or use the Snipping Tool to make a picture & post it (see below).

I've been fairly lucky all the way. I did lock myself out of this computer after a week of ownership & had to do a factory reset. Nothing really serious after that.

How did you get involved with Win 8.1 in a computer that had Win 10 pre-installed?

To get the Snipping Tool...

(1) Click START, All Apps, Windows Accessories.

(2) R-Clk the Snipping Tool, & select Pin To Taskbar.

     It will appear in the Taskbar as a scissors icon.

To save a snip...

(1) Click the Snipping Tool in the Taskbar, then its New button.

(2) Outline the portion of the screen you wish to snip.

(3) Click the Disk icon to save the snip.

     It will save to "Capture.PNG".

To post the snip...

(1) Click the Insert Image icon above your post...

(2) Click the Browse button, then select "Capture.PNG".

(3) Finally, click the Upload button.

     It will appear in the post.