Junkware Removal Tool (JRT) by Malwarebytes

Anonymous

So, in research for a BHO remover for another poster here, I downloaded & ran Malwarebyte's JRT - just to see what it might offer. I thought I'd trust them. I do gratefully use their Anti-virus scanner on demand to supplement Defender, after all. And I've sworn to pay up should it ever catch a thing Defender missed.

To my shock, JRT found stuff & just went ahead & deleted them - w/o asking permission! Either it - or Windows - did make a restore point, however. Who can analyze this report & help decide whether I should revert? My own rerearch...

(1) PCDoctor appears to be part of Dell. But it won't be long before I attack lots of Dell stuff in here.

(2) That searchscopes entry was part of McAfee (I think), called Secure Search...

...but I've uninstalled McAfee. Now, Secure Search is gone, & BING is the default. (Honestly, I'm not sure it was actually still working.)

(3) The folder "pc drivers headquarters" was part of Driver Detective, which I did once try when still Win 8.1. It said it wanted to replace two - but I never pursued that.

I think I've talked myself into keeping the deletions - but does anyone disagree? Here's the report...


Junkware Removal Tool (JRT) by Malwarebytes

Version: 7.6.3 (09.21.2015:1)

OS: Windows 10 Home x64

Ran by PCR on Sun 09/27/2015 at 1:10:58.32


~~~ Tasks

Successfully deleted: [Task] C:\WINDOWS\system32\tasks\PCDEventLauncherTask

Successfully deleted: [Task] C:\WINDOWS\system32\tasks\PCDoctorBackgroundMonitorTask

~~~ Registry Values

~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY\_CURRENT\_USER\Software\Microsoft\Internet Explorer\SearchScopes\{EBD4B3CF-DD1C-4303-88AF-0FD62ABD0CBE}

~~~ Files

~~~ Folders

Successfully deleted: [Folder] C:\ProgramData\pc drivers headquarters

Scan was completed on Sun 09/27/2015 at 1:12:36.30

End of JRT log

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76 answers

Anonymous

2016-03-04T23:03:43+00:00

They might be connected, I don't know. But, in my case, I had Dell Update but did not ever have Dell Foundation Services. But Dell Update never functioned correctly in this computer.

(1) Did you install Dell Update, or did it come pre-installed?

A clue might be the date for it showing in Programs & Features.

(2) Did you install Dell Foundation Services, or did Dell Update bring it in?

A clue might be whether it shows up again on its own.

You can drag the Dell Update icon from Show Hidden Icons (^) into the Tray (right side of Taskbar). Then, it might show up automatically each boot. Are you sure it's working, though?

Mine showed up in the Tray each boot. If pointed at, an info box would show up saying it just checked, & I was up-to-date. But it was always a lie!
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Anonymous

2016-03-04T17:37:05+00:00

Okay I saw it was installed 2-9-16. I uninstalled it. Then I clicked the gear icon in the hidden app taskbar... the gear icon went to a white screen. So then I went to the task view icon, and closed that white screen by x off. When I did the Dell Update gear icon disappeared. I went to the Dell folder, and tried to click on the Dell Update, but it would not go back to the hidden app box. So Dell Foundation Services must be part of Dell Update. Weird.
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Anonymous

2016-03-04T06:55:54+00:00

Here is the thread I saw...

http://en.community.dell.com/support-forums/software-os/f/4997/p/19649756/20815248#20815248

Icon in Taskbar - Dell Common Settings

It is the Dell Foundation Services. msw192 was the hero in that thread. Where others say "delete" in there, I'm sure they mean "uninstall". Do you see it in Programs & Features? If it's really troubling, uninstall it there. Then, let us go investigate further. I did try once, but failed to discover for sure what it is.
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Anonymous

2016-03-04T06:11:18+00:00

No, it isn't JRT. We both survived that. I've seen your problem mentioned elsewhere. It is a Dell thing that either...

(a) came with your computer (but you never saw it before), or

(b) downloaded from Drivers & Downloads (I think you said you did take something), or

(c) was brought in by Dell Update.

It might be the Dell Foundation Services - I have to go look. There's a thread somewhere about it. In the meantime...

(1) R-Clk START, & select "Programs & Features". Is there something from Dell recently installed...?...

(2) Examine your recent restore points...

(a) R-Clk START, & select "System".

     The Control Panel opens at the System page.

(b) Click "Advanced system settings" at the left.

     System Properties opens at the Advanced tab.

(c) Click the "System Protection" tab, to see...

If the Protection Setting for C: is "Off", you have no restore points. Click the Configure button to turn it on. Close out. Next time, you'll have them. If it was "On", continue.

(d) Click the "System Restore" button.

      The System Restore requestor opens.

(e) Click "Next", & click into the "Show more restore points" box, to see...

(f) Select a restore point.

    The "Scan for affected programs" button will activate. Click it to see what the restore point will undo. It will look like what I posted earlier. **Just don't have it actually do the restore unless necessary.**But - to have it do the restore - you click "Next" on the System Restore requestor (under the "Scan for affected programs" button).

Probably, you just need to uninstall something to be cured of this problem. I'm going to look now.
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Anonymous

2016-03-04T05:00:20+00:00

I dunno. Some of this is just beyond me. Now I have an issue, and I don't know the reason. If you go to show hidden icons in the bottom right taskbar, it shows Dell Common Settings. It has a flower icon. If you click on it, it just goes to a solid white screen. The Dell Update was no longer in that hidden icon group. I went and found it and clicked it. It is back in the box now. I don't recall Dell Common Settings in that box before. I have no idea what that is. If you click it to see, or even right click, it only shows a sliver of a white box.

I have never inspected my restore points. I wonder if my troubles are from the JRT removing those two files, or what. Other than this issue, I think things are running okay.
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