I am downloading a help and support file. Maybe that will do it. This is irksome. I doubt if I ever use JRT again.
Junkware Removal Tool (JRT) by Malwarebytes
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
So, in research for a BHO remover for another poster here, I downloaded & ran Malwarebyte's JRT - just to see what it might offer. I thought I'd trust them. I do gratefully use their Anti-virus scanner on demand to supplement Defender, after all. And I've sworn to pay up should it ever catch a thing Defender missed.
To my shock, JRT found stuff & just went ahead & deleted them - w/o asking permission! Either it - or Windows - did make a restore point, however. Who can analyze this report & help decide whether I should revert? My own rerearch...
(1) PCDoctor appears to be part of Dell. But it won't be long before I attack lots of Dell stuff in here.
(2) That searchscopes entry was part of McAfee (I think), called Secure Search...
...but I've uninstalled McAfee. Now, Secure Search is gone, & BING is the default. (Honestly, I'm not sure it was actually still working.)
(3) The folder "pc drivers headquarters" was part of Driver Detective, which I did once try when still Win 8.1. It said it wanted to replace two - but I never pursued that.
I think I've talked myself into keeping the deletions - but does anyone disagree? Here's the report...
Junkware Removal Tool (JRT) by Malwarebytes
Version: 7.6.3 (09.21.2015:1)
OS: Windows 10 Home x64
Ran by PCR on Sun 09/27/2015 at 1:10:58.32
~~~ Tasks
Successfully deleted: [Task] C:\WINDOWS\system32\tasks\PCDEventLauncherTask
Successfully deleted: [Task] C:\WINDOWS\system32\tasks\PCDoctorBackgroundMonitorTask
~~~ Registry Values
~~~ Registry Keys
Successfully deleted: [Registry Key] HKEY\_CURRENT\_USER\Software\Microsoft\Internet Explorer\SearchScopes\{EBD4B3CF-DD1C-4303-88AF-0FD62ABD0CBE}
~~~ Files
~~~ Folders
Successfully deleted: [Folder] C:\ProgramData\pc drivers headquarters
Scan was completed on Sun 09/27/2015 at 1:12:36.30
End of JRT log
Windows for home | Windows 10 | Security and privacy
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
76 answers
Sort by: Most helpful
-
Anonymous
2016-02-26T01:42:21+00:00 -
Anonymous
2016-02-26T01:31:55+00:00 Now I'm thinking they returned for me when I ran the diagnostic tools at the Dell support site. Those are a lot like Support Assist, but you run them online at the site. Did you ever do that?
Yes, I had System Detect, too. from the Dell site, Drivers & Downloads, page. No, I don't think a reboot is necessary.
-
Anonymous
2016-02-26T01:21:12+00:00 Thank you so much for the reply. I will give that a whirl, and see if it works. I did run Support and Assist, but it still showed the checkup disabled. I had system detect on my external hard drive. I ran it, and then it let me change settings on the checkup. The Dell folder was empty from C:\ drive though. Maybe I have to restart before those files show back up, I don't know.
-
Anonymous
2016-02-26T00:35:16+00:00 I believe those are from Dell. A search in File Explorer for PCDoctor produces many items like these...
The stuff JRT deleted regarding PCDoctor have returned. They've come back to me, at...
C:\Windows\System32\Tasks
They'll likely return to you the next time you run Dell Support Assist &/or its diagnostic tools. Try that first. Yep, I don't like the way JRT just went ahead & deleted stuff. The other items it deleted for me are still gone.
-
Anonymous
2015-09-28T06:34:01+00:00 OK, thanks. Could be things were a tad jumbled due to the upgrade process.