Windows 10 Mail Attachments - Download Failed

Anonymous
2015-11-11T05:32:31+00:00

I am synching my outlook.com email across my desktop, tablet and windows phone. Over the past 3 weeks, the Windows 10 Mail app on each device shows the majority of (but not all) attachments as "Download Failed".

The attachments failing include, jpeg, pdf, docx, xlsx etc.

I am able to download the attachments manually from outlook.com.

It is not antivirus or firewall related, as I am running different options on the different devices.

Are others experiencing this issue and are there any known solutions.

***Post moved by the moderator to the appropriate forum category.***

Windows for home | Other | Email and communications

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2016-01-20T00:50:19+00:00

    my windows mail/outlook works fine unless someone attaches something around 4mb then it will not download and I get the following

    Unable to send or receive messages for the Att (ecrosetti) account. Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity.

    Server: 'pop.att.yahoo.com'

    Windows Live Mail Error ID: 0x800CCC0F

    Protocol: POP3

    Port: 995

    Secure(SSL): Yes

    I then can go and access it via my phone and then delete it and outlook/mail is happy again

    this has happened several times.

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  2. Anonymous
    2016-01-14T16:58:42+00:00

    The problem is not yet be corrected.  Received a PDF attachment today where the Windows 10 mail app gives "download failed".  Went to Outlook.com (preview) and the attachment opened just fine.  Went to the Outlook app on Samsung Galaxy and the attachment opened just fine.  Went back to the Windows 10 mail app and tried an email from Dec 23 with a PDF attachment from the same sender (invoices) . . . worked fine.  I am running Office 7 (not Office 365) on this particular device and the email account has been in existence for several years.

    Maybe there is a relationship to Microsoft's migration of Hotmail to Exchange.  I have several Hotmail / MSN / Outlook email accounts, some migrated and some not.  I know the migration causes serious problem with my Office 10 Outlook management of multiple email accounts.  Things that worked perfect before the partially completed migration now don't work correctly.

    I hope that Microsoft is not losing focus on their own Windows based apps as they increase focus on apps on other operating systems.

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  3. Anonymous
    2016-01-01T18:11:47+00:00

    I also have the same problem using the built-in Microsoft Mail client. I have a "hotmail" and "gmail" account both in-sync with this app, and both fail to download any attachments. When I use the web GUI for either email account, though, downloads of attachments work just fine.

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  4. Anonymous
    2015-12-27T17:54:22+00:00

    Same problem as everyone else. Used to work until a few weeks ago. Old attachments download fine.

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  5. Anonymous
    2015-12-22T13:09:54+00:00

    I have same set up... Hotmail account, windows 10 on new desktop...used to download everything fine then stopped recently...poss end October like the others...

    driving me nuts - but there's no problem downloading in windows 7 on laptop for same email... having to jump between machines 

    Was surprised when I googled and saw so many with same problem

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