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On 12/10/2015 after opening the Jackpot game a window appeared stating, "There was a problem saving your coin balance to the cloud. Please check your internet connection and try again." Selecting "Try Again" was futile so I selected "Continue Anyway" and played the game for awhile and then closed the game. After opening it later I discovered all my points were gone but yet my current level (148) was still saved. I had this same problem over a month ago and chatted the problem with Xbox support who in turn referred me to Windows tech support who in turn referred me to Xbox support who referred me to Windows tech support. I even asked if someone there could just deposit my lost coin balance but no one could!!! I uninstalled the game, restarted my computer and then reinstalled Microsoft Jackpot and "VOILA" everything returned! Unfortunately, that fix action did nothing for me today. I've lost over five million points in my coin balance and I don't want to chat with more people who can't help me. What's the deal with this game?! I purchased $99.99 worth of coins on 12/09/2015, built that up to over 5,460,000 coins and now it's gone! Frustration and anger aren't strong enough words!!!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Like I said contact your card company, it's failure to deliver goods. End of story. Even if you got them and enjoyed them for a while...if they go away by themselves...that's failure to deliver.
Maybe when they lose a few million dollars someone will act.
It is a cluster
I have lost mine coin balance, yet still retain the level.
Save to cloud does not work
Since updating Windows 10 today - still no change.
I hope you resolve the problem soon
In what can only be described as a Christmas miracle, lo and behold Jackpot started working again when I checked it this afternoon! It even gave me back the coins I thought I'd lost when this started! Hopefully it's fixed permanently.
I was also blessed with the miracle! On December 24th when I opened Jackpot a window popped up and stated that I was synched with the cloud and my lost credits were returned! I sincerely hope that the next time a "cumulative update for Windows 10" is done that I don't lose my credits.
Count me in as another one who got his coins back. Happy Holidays, all!
