Coin Balance Disappears on Microsoft Jackpot

On 12/10/2015 after opening the Jackpot game a window appeared stating, "There was a problem saving your coin balance to the cloud.  Please check your internet connection and try again."  Selecting "Try Again" was futile so I selected "Continue Anyway" and played the game for awhile and then closed the game.  After opening it later I discovered all my points were gone but yet my current level (148) was still saved.  I had this same problem over a month ago and chatted the problem with Xbox support who in turn referred me to Windows tech support who in turn referred me to Xbox support who referred me to Windows tech support.  I even asked if someone there could just deposit my lost coin balance but no one could!!!  I uninstalled the game, restarted my computer and then reinstalled Microsoft Jackpot and "VOILA" everything returned!  Unfortunately, that fix action did nothing for me today.  I've lost over five million points in my coin balance and I don't want to chat with more people who can't help me.  What's the deal with this game?!  I purchased $99.99 worth of coins on 12/09/2015, built that up to over 5,460,000 coins and now it's gone!  Frustration and anger aren't strong enough words!!!