Coin Balance Disappears on Microsoft Jackpot

Anonymous
2015-12-11T02:33:45+00:00

On 12/10/2015 after opening the Jackpot game a window appeared stating, "There was a problem saving your coin balance to the cloud.  Please check your internet connection and try again."  Selecting "Try Again" was futile so I selected "Continue Anyway" and played the game for awhile and then closed the game.  After opening it later I discovered all my points were gone but yet my current level (148) was still saved.  I had this same problem over a month ago and chatted the problem with Xbox support who in turn referred me to Windows tech support who in turn referred me to Xbox support who referred me to Windows tech support.  I even asked if someone there could just deposit my lost coin balance but no one could!!!  I uninstalled the game, restarted my computer and then reinstalled Microsoft Jackpot and "VOILA" everything returned!  Unfortunately, that fix action did nothing for me today.  I've lost over five million points in my coin balance and I don't want to chat with more people who can't help me.  What's the deal with this game?!  I purchased $99.99 worth of coins on 12/09/2015, built that up to over 5,460,000 coins and now it's gone!  Frustration and anger aren't strong enough words!!!

Windows for home | Windows 10 | Gaming

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  1. Anonymous
    2017-06-05T21:10:56+00:00

    I have the same problem and don't know how to fix it.

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  2. Anonymous
    2015-12-20T18:38:24+00:00

    Ya when the support person said to me "just dispute the bill" that told me everything!

    Que the price is right losing horns!

    It's kind of sad, someone put a lot of work into the game itself and it's quite fun with the mini games within etc.,

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  3. Anonymous
    2015-12-20T03:40:57+00:00

    Same here. been like this for a week now. Microsoft, when are you going to do a fix?

    my problem occurred with update on 12/10 also.  That's when I started  having to enter my password everytime I wanted to get on my computer.  I don't know how to fix that.  Also, that's when they started changing that picture constantly on the sign in page..I'm not computer savy...need help

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  4. Anonymous
    2015-12-12T00:22:39+00:00

    Over the last 2 days I've spoken to at least 7 or 8 different Microsoft "Answer Techs", most of whom have bounced me back from Windows Tech Support, to Windows Games, back to Windows Tech Support, then to the Xbox team, back to Windows Tech Support.

    I live within easy driving distance of the Microsoft Headquarters, and one of the numbers I was given sent me to the Windows Tech Support team for Australia and New Zealand!

    My last stop was someone who suggested that there might be a "server problem" since all of my other Microsoft Game Apps are working properly.  He told me to hang on for a "couple of days" and call back if the issue doesn't resolve.

    So, we'll see.

    My question to the community is:  what DO we get with the "Assure" (interesting name, I think) Premium Support if we cannot get resolution to a clearly MICROSOFT problem?

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  5. Anonymous
    2015-12-11T06:59:32+00:00

    Hi Bass,

    Thank you for posting on Microsoft Community. We regret the inconvenience caused and will assist you in resolving the issue.

    Before assisting further, did you install the latest updates for Windows Store?

    You will experience this issue when you are not connected to the internet when playing Microsoft Jackpot. Also the cloud will store the points and achievements you save when you are exiting the game, make sure there will be no drop in the internet connection when performing this action.

    Microsoft will release the update for games every two to three days, make sure you are keeping the Windows Store updated at all times when the updates are released.

    Check if you have any pending updates for games to be installed on your PC and check if the issue is resolved.

    We have a dedicated support team for gaming issues. If the problem still persist, please post your query in the **Xbox support forum**for better assistance and guidance regarding the issue.

    Write back to us with the status of the issue on the same post for further assistance. Your reply is important for us to ensure we assist you accordingly.

    Thank you.

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