I am running Windows 10 64 bit After removing a virus using windows defender and malwarebytes, I could no longer... A. remove these internet explorer add ons, to wit: Ó¦ÓÃ±¦Ò»¼ü°²×°²å¼þ npQQPhoneManagerExt.dll 电脑管家网页防火墙 TSWebMon64.dat B. activate Location in Notification since it is always greyed out now

I see. Restrict her to YouTube if you can. I've watched lots there w/o catching anything. I'm sure there must be music there as well. Or find some other safe place for her to listen to music. And have her not click extraneous links!

ok... i'll just wait for your additional instructions. I'll hold off.

I've been through my registry & haven't yet found another file you might be missing. And there are too many registry keys involved for me to start giving you those. (A) I suppose you did check - & Lfsvc.dll is indeed in the right folder: C:\Windows\System32. (B) I've found this site... https://www.asus.com/support ASUS Support ...What is your computer model? (C) Let's try SFC, hoping it may recover a file & possibly registry entries... (1) R-Clk START, & select "Command Prompt (admin)" or "Windows PowerShell (admin)". A command prompt window opens. (2) Type "SFC /Scannow", & hit ENTER. Mine took near 2 hours to finish, & stuck at 53% for over an hour - but did finish... Check whether you've got the Location button working in Action Center, maybe after reboot.

(1) How long did it take for yours to run, & did it stick at any % for an hour or so? I just want to know if it's just me or it happens to everyone. (2) SFC implies it fixed some files, but I suppose your Location problem wasn't fixed, which leaves me sorely disappointed with MS. That's what SFC is for! (3) OK, let's look at the report, in the perhaps vain hope it mentions your missing file... https://support.microsoft.com/en-us/kb/929833 Use the System File Checker tool to repair missing or corrupted system files https://support.microsoft.com/en-us/kb/928228 How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program generates in Windows Vista (a) Open Explorer to "C:\Windows\Logs\CBS" This is the folder that holds "CBS.log". (b) R-Clk "CBS.log", & select "Open", (or D-Clk "CBS.log"). It's large - may take several seconds to open. (c) Click the "Edit" Menu, & select "Find". (d) Type or paste "Cannot repair member file" into the find box, & hit ENTER. Should get you to something like this... 2007-01-12 12:10:42, Info CSI 00000008 [SR] Cannot repair member file [l:34{17}]" Accessibility.dll " of Accessibility, Version = 6.0.6000.16386, pA = PROCESSOR_ARCHITECTURE_MSIL (8), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing ...I've made the file name bold. Yours will be in that same position - pretty close to the find string. Copy the name, & post it. Then, Find Next (use the Edit menu or F3, maybe with FN), & post each one found. (4) Let's try these others, at a Command Prompt, perhaps in vain... (a) DISM /Online /Cleanup-Image /CheckHealth Gave an almost instantaneous result. (b) DISM /Online /Cleanup-Image /ScanHealth Took 13 minutes for me, mostly showing 20%. (c) DISM /Online /Cleanup-Image /RestoreHealth I didn't need to run it. Run it - if either (a) or (b) found a problem. Afterwards - do you have "START, Settings, Privacy, Location" functionality?

Location is greyed out, i cannot remove internet explorer 11 addon after virus removal

Anonymous

I am running Windows 10 64 bit

After removing a virus using windows defender and malwarebytes, I could no longer...

A. remove these internet explorer add ons, to wit:

Ó¦ÓÃ±¦Ò»¼ü°²×°²å¼þ npQQPhoneManagerExt.dll
电脑管家网页防火墙 TSWebMon64.dat

B. activate Location in Notification since it is always greyed out now

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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157 answers

Anonymous

2015-10-11T03:45:03+00:00

I see. Restrict her to YouTube if you can. I've watched lots there w/o catching anything. I'm sure there must be music there as well. Or find some other safe place for her to listen to music. And have her not click extraneous links!
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Anonymous

2015-10-12T17:51:48+00:00

ok... i'll just wait for your additional instructions. I'll hold off.
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Anonymous

2015-10-12T23:24:34+00:00

I've been through my registry & haven't yet found another file you might be missing. And there are too many registry keys involved for me to start giving you those.

(A) I suppose you did check - & Lfsvc.dll is indeed in the right folder: C:\Windows\System32.

(B) I've found this site...

https://www.asus.com/support

ASUS Support

...What is your computer model?

(C) Let's try SFC, hoping it may recover a file & possibly registry entries...

(1) R-Clk START, & select "Command Prompt (admin)" or "Windows PowerShell (admin)".

A command prompt window opens.

(2) Type "SFC /Scannow", & hit ENTER.

Mine took near 2 hours to finish, & stuck at 53% for over an hour - but did finish...

Check whether you've got the Location button working in Action Center, maybe after reboot.
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Anonymous

2015-10-13T14:36:11+00:00

ASUS X451CA
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Anonymous

2015-10-13T23:38:03+00:00

(1) How long did it take for yours to run, & did it stick at any % for an hour or so?

     I just want to know if it's just me or it happens to everyone.

(2) SFC implies it fixed some files, but I suppose your Location problem wasn't fixed,

     which leaves me sorely disappointed with MS. That's what SFC is for!

(3) OK, let's look at the report, in the perhaps vain hope it mentions your missing file...

https://support.microsoft.com/en-us/kb/929833

Use the System File Checker tool to repair missing or corrupted system files

https://support.microsoft.com/en-us/kb/928228

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program generates in Windows Vista

(a) Open Explorer to "C:\Windows\Logs\CBS"

     This is the folder that holds "CBS.log".

(b) R-Clk "CBS.log", & select "Open", (or D-Clk "CBS.log").

     It's large - may take several seconds to open.

(c) Click the "Edit" Menu, & select "Find".

(d) Type or paste "Cannot repair member file" into the find box, & hit ENTER.

     Should get you to something like this...

2007-01-12 12:10:42, Info                  CSI    00000008 [SR] Cannot

repair member file [l:34{17}]"Accessibility.dll" of Accessibility, Version =

6.0.6000.16386, pA = PROCESSOR_ARCHITECTURE_MSIL (8), Culture neutral,

VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type

neutral, TypeName neutral, PublicKey neutral in the store, file is missing

...I've made the file name bold. Yours will be in that same position - pretty close to the find string. Copy the name, & post it. Then, Find Next (use the Edit menu or F3, maybe with FN), & post each one found.

(4) Let's try these others, at a Command Prompt, perhaps in vain...

(a) DISM /Online /Cleanup-Image /CheckHealth

     Gave an almost instantaneous result.

(b) DISM /Online /Cleanup-Image /ScanHealth

     Took 13 minutes for me, mostly showing 20%.

(c) DISM /Online /Cleanup-Image /RestoreHealth

     I didn't need to run it. Run it - if either (a) or (b) found a problem.

     Afterwards - do you have "START, Settings, Privacy, Location" functionality?
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