Location is greyed out, i cannot remove internet explorer 11 addon after virus removal

Anonymous
2015-09-22T16:27:00+00:00

I am running Windows 10 64 bit

After removing a virus using windows defender and malwarebytes, I could no longer...

A. remove these internet explorer add ons, to wit:

  1. Ó¦Óñ¦Ò»¼ü°²×°²å¼þ npQQPhoneManagerExt.dll
  2. 电脑管家网页防火墙 TSWebMon64.dat

B. activate Location in Notification since it is always greyed out now

Windows for home | Windows 10 | Security and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

157 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2015-10-10T02:53:30+00:00

    Do you often go to odd sites & click for downloads or updates? I did have a list of PUPs when I first ran Malwarebytes on 6/20/15. I was still Win 8.1. Since then, I've never seen it again. But I don't really browse all that much, & I don't take any download I haven't researched. OK, fine, I did do that 3 or so times - but I survived & have sworn never to do it again!

    Malwarebytes Anti-Malware

    www.malwarebytes.org

    Scan Date: 6/20/2015

    Registry Keys: 20

    PUP.Optional.MindSpark.A, HKLM\SOFTWARE\WOW6432NODE\MOZILLAPLUGINS@ei.PackageTracer_69.com/Plugin, Quarantined, [c430ad0f1b6fd264ca51b8d7e91cfc04],

    PUP.Optional.Mindspark.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\CLSID{1597a7ab-ca69-4edb-9fdf-ab7fcc41fa1e}, Quarantined, [0ce858642b5f9b9b6f353a8fd72cd32d],

    PUP.Optional.Mindspark.A, HKLM\SOFTWARE\CLASSES\TYPELIB{9ab606fa-e03a-46fe-8b65-e1d4f782164f}, Quarantined, [0ce858642b5f9b9b6f353a8fd72cd32d],

    PUP.Optional.Mindspark.A, HKLM\SOFTWARE\CLASSES\INTERFACE{04E05A18-CF68-4000-96B7-71145567A710}, Quarantined, [0ce858642b5f9b9b6f353a8fd72cd32d],

    PUP.Optional.Mindspark.A, HKLM\SOFTWARE\CLASSES\INTERFACE{6385AF71-263B-4C6B-AD1C-82D753599074}, Quarantined, [0ce858642b5f9b9b6f353a8fd72cd32d],

    PUP.Optional.Mindspark.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\INTERFACE{04E05A18-CF68-4000-96B7-71145567A710}, Quarantined, [0ce858642b5f9b9b6f353a8fd72cd32d],

    PUP.Optional.Mindspark.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\INTERFACE{6385AF71-263B-4C6B-AD1C-82D753599074}, Quarantined, [0ce858642b5f9b9b6f353a8fd72cd32d],

    PUP.Optional.Mindspark.A, HKLM\SOFTWARE\CLASSES\WOW6432NODE\INTERFACE{04E05A18-CF68-4000-96B7-71145567A710}, Quarantined, [0ce858642b5f9b9b6f353a8fd72cd32d],

    PUP.Optional.Mindspark.A, HKLM\SOFTWARE\CLASSES\WOW6432NODE\INTERFACE{6385AF71-263B-4C6B-AD1C-82D753599074}, Quarantined, [0ce858642b5f9b9b6f353a8fd72cd32d],

    PUP.Optional.Mindspark.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\TYPELIB{9ab606fa-e03a-46fe-8b65-e1d4f782164f}, Quarantined, [0ce858642b5f9b9b6f353a8fd72cd32d],

    PUP.Optional.Mindspark.A, HKLM\SOFTWARE\CLASSES\WOW6432NODE\TYPELIB{9ab606fa-e03a-46fe-8b65-e1d4f782164f}, Quarantined, [0ce858642b5f9b9b6f353a8fd72cd32d],

    PUP.Optional.Mindspark.A, HKLM\SOFTWARE\CLASSES\PackageTracer_69Installer.Start.1, Quarantined, [0ce858642b5f9b9b6f353a8fd72cd32d],

    PUP.Optional.Mindspark.A, HKLM\SOFTWARE\CLASSES\PackageTracer_69Installer.Start, Quarantined, [0ce858642b5f9b9b6f353a8fd72cd32d],

    PUP.Optional.Mindspark.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\PackageTracer_69Installer.Start, Quarantined, [0ce858642b5f9b9b6f353a8fd72cd32d],

    PUP.Optional.Mindspark.A, HKLM\SOFTWARE\CLASSES\WOW6432NODE\PackageTracer_69Installer.Start, Quarantined, [0ce858642b5f9b9b6f353a8fd72cd32d],

    PUP.Optional.Mindspark.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\PackageTracer_69Installer.Start.1, Quarantined, [0ce858642b5f9b9b6f353a8fd72cd32d],

    PUP.Optional.Mindspark.A, HKLM\SOFTWARE\CLASSES\WOW6432NODE\PackageTracer_69Installer.Start.1, Quarantined, [0ce858642b5f9b9b6f353a8fd72cd32d],

    PUP.Optional.Mindspark.A, HKLM\SOFTWARE\CLASSES\WOW6432NODE\CLSID{1597A7AB-CA69-4EDB-9FDF-AB7FCC41FA1E}, Quarantined, [0ce858642b5f9b9b6f353a8fd72cd32d],

    PUP.Optional.Mindspark.A, HKU\S-1-5-21-2198903816-82641904-1847958298-1001\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\STATS{1597A7AB-CA69-4EDB-9FDF-AB7FCC41FA1E}, Quarantined, [0ce858642b5f9b9b6f353a8fd72cd32d],

    PUP.Optional.Mindspark.A, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\PREAPPROVED{1597A7AB-CA69-4EDB-9FDF-AB7FCC41FA1E}, Quarantined, [0ce858642b5f9b9b6f353a8fd72cd32d],

    Registry Values: 0

    (No malicious items detected)

    Registry Data: 0

    (No malicious items detected)

    Folders: 10

    PUP.Optional.Mindspark.A, C:\Program Files (x86)\PackageTracer_69EI, Quarantined, [0ce858642b5f9b9b6f353a8fd72cd32d],

    PUP.Optional.Mindspark.A, C:\Program Files (x86)\PackageTracer_69EI\Installr, Quarantined, [0ce858642b5f9b9b6f353a8fd72cd32d],

    PUP.Optional.Mindspark.A, C:\Program Files (x86)\PackageTracer_69EI\Installr\1.bin, Quarantined, [0ce858642b5f9b9b6f353a8fd72cd32d],

    PUP.Optional.Mindspark.A, C:\Program Files (x86)\PackageTracer_69EI\Installr\setups, Quarantined, [0ce858642b5f9b9b6f353a8fd72cd32d],

    PUP.Optional.Mindspark.A, C:\Users\PCR\AppData\LocalLow\OnlineMapFinder_9pEI, Quarantined, [aa4a2f8daae0ed49f346ca052ad99b65],

    PUP.Optional.Mindspark.A, C:\Users\PCR\AppData\LocalLow\OnlineMapFinder_9pEI\Installr, Quarantined, [aa4a2f8daae0ed49f346ca052ad99b65],

    PUP.Optional.Mindspark.A, C:\Users\PCR\AppData\LocalLow\OnlineMapFinder_9pEI\Installr\Cache, Quarantined, [aa4a2f8daae0ed49f346ca052ad99b65],

    PUP.Optional.Mindspark.A, C:\Users\PCR\AppData\LocalLow\PackageTracer_69EI, Quarantined, [a153348817739e98f44696390df61ce4],

    PUP.Optional.Mindspark.A, C:\Users\PCR\AppData\LocalLow\PackageTracer_69EI\Installr, Quarantined, [a153348817739e98f44696390df61ce4],

    PUP.Optional.Mindspark.A, C:\Users\PCR\AppData\LocalLow\PackageTracer_69EI\Installr\Cache, Quarantined, [a153348817739e98f44696390df61ce4],

    Files: 7

    PUP.Optional.Mindspark.A, C:\Program Files (x86)\PackageTracer_69EI\Installr\1.bin\69EIPlug.dll, Quarantined, [0ce858642b5f9b9b6f353a8fd72cd32d],

    PUP.Optional.Mindspark.A, C:\Program Files (x86)\PackageTracer_69EI\Installr\1.bin\69EZSETP.dll, Quarantined, [0ce858642b5f9b9b6f353a8fd72cd32d],

    PUP.Optional.Mindspark.A, C:\Program Files (x86)\PackageTracer_69EI\Installr\1.bin\NP69EISb.dll, Quarantined, [0ce858642b5f9b9b6f353a8fd72cd32d],

    PUP.Optional.Mindspark.A, C:\Users\PCR\AppData\LocalLow\OnlineMapFinder_9pEI\Installr\Cache\0448E164.exe, Quarantined, [aa4a2f8daae0ed49f346ca052ad99b65],

    PUP.Optional.Mindspark.A, C:\Users\PCR\AppData\LocalLow\OnlineMapFinder_9pEI\Installr\Cache\files.ini, Quarantined, [aa4a2f8daae0ed49f346ca052ad99b65],

    PUP.Optional.Mindspark.A, C:\Users\PCR\AppData\LocalLow\PackageTracer_69EI\Installr\Cache\0A472703.exe, Quarantined, [a153348817739e98f44696390df61ce4],

    PUP.Optional.Mindspark.A, C:\Users\PCR\AppData\LocalLow\PackageTracer_69EI\Installr\Cache\files.ini, Quarantined, [a153348817739e98f44696390df61ce4],

    Physical Sectors: 0

    (No malicious items detected)

    (end)

    Was this answer helpful?

    0 comments
  2. Anonymous
    2015-10-10T02:55:23+00:00

    I have the svchost.exe...

    Was this answer helpful?

    0 comments
  3. Anonymous
    2015-10-10T02:56:18+00:00

    I'm running the MS Safety Scanner now... and nothing came up.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2015-10-10T03:34:24+00:00

    That one looks good. Here's another - Lfsvc.dll - it begins with an "L"...

    If you have it, we may need to look at registry keys again. There are interesting ones found with a search for LFSVC, like...

    Was this answer helpful?

    0 comments
  5. Anonymous
    2015-10-10T03:36:28+00:00

    Very good.

    Was this answer helpful?

    0 comments