Location is greyed out, i cannot remove internet explorer 11 addon after virus removal

Anonymous
2015-09-22T16:27:00+00:00

I am running Windows 10 64 bit

After removing a virus using windows defender and malwarebytes, I could no longer...

A. remove these internet explorer add ons, to wit:

  1. Ó¦Óñ¦Ò»¼ü°²×°²å¼þ npQQPhoneManagerExt.dll
  2. 电脑管家网页防火墙 TSWebMon64.dat

B. activate Location in Notification since it is always greyed out now

Windows for home | Windows 10 | Security and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

157 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2015-10-08T23:49:43+00:00

    Spooky. But looks like we did get a clue in your prior post - a file is missing! I'll see whether I can locate what files are involved & how you may get them.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2015-10-09T04:25:47+00:00

    I ran a virus scan again today and Windows Defender is showing no infection but on Malwarebytes it is showing these...

    1.

    2.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2015-10-09T04:26:24+00:00

    How are these Adwares going into my system?

    Was this answer helpful?

    0 comments
  4. Anonymous
    2015-10-09T05:05:58+00:00

    I don't know. I did a BING for "Gamebox_data" & saw stuff like...

    Did you ever take one of those? At least it isn't a full-fledged virus. Why is one of them unchecked in your picture #2?

    Was this answer helpful?

    0 comments
  5. Anonymous
    2015-10-09T05:19:43+00:00

    With regards to the two (2) Registries, I have both the same as what you showed..

    and this is what is in my System 32...

    Was this answer helpful?

    0 comments