I am running Windows 10 64 bit After removing a virus using windows defender and malwarebytes, I could no longer... A. remove these internet explorer add ons, to wit: Ó¦ÓÃ±¦Ò»¼ü°²×°²å¼þ npQQPhoneManagerExt.dll 电脑管家网页防火墙 TSWebMon64.dat B. activate Location in Notification since it is always greyed out now

Unfortunately I cannot get the infection details since I already deleted it... I didnt know what to do with it... I thought deleting it is the right thing to do at the time. But I can see its like Japanese or Chinese bacause of the characters.... I think its a tencent virus and QQ virus. I cannot restore or reset it because ASUS did not give me a cd to reinstall their apps like ASUS USB charger plus, ASUS smart gesture, ASUS live update, etc...

I cannot remove the two add ons only.... All the rest, I can. What is a registry fix? I'm a newbie to this problem. Will it delete the add on and restore the LOCATION button in Action Center?

That's what I thought, that these are left-overs of the virus removal. I'm willing to instruct her through a look at the registry. If these add-on fragments are as simple as my Google add-on, she can easily be rid of them. Feel free to stop me if you've got a bleepingcomputer guy at hand.

I don't know about the location button. I much doubt that is connected with add-ons. I'll look into it. But the add-ons - if they are as simple as the Google add-on - I think they can be removed easily from the registry. When you open them in Manage Add-ons, do you see their search address? Here is what I get when I do a find in my registry for "http://www.google.com/search?q=" (that's enough of it to be unique)... ...See that dark number at the top left - {96DD31BE, etc.? After deleting it (which gets rid of the R-pane too), Manage Add-ons now reports... ...Google is gone. Want a talk through? Careful not to willy-nilly do as you please in the registry, though. It can harm the computer.

As far as the location button, this site... http://windows.microsoft.com/en-us/windows-10/location-service-privacy Windows 10 location service and privacy: FAQ ...has a lot of information. Read through it, & post back if still cannot get the button to work. Mainly, is the account you are using an admin or a user account? You can see this way... START, Settings, Accounts, Your Account

Location is greyed out, i cannot remove internet explorer 11 addon after virus removal

Anonymous

I am running Windows 10 64 bit

After removing a virus using windows defender and malwarebytes, I could no longer...

A. remove these internet explorer add ons, to wit:

Ó¦ÓÃ±¦Ò»¼ü°²×°²å¼þ npQQPhoneManagerExt.dll
电脑管家网页防火墙 TSWebMon64.dat

B. activate Location in Notification since it is always greyed out now

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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157 answers

Anonymous

2015-09-23T14:53:28+00:00

Unfortunately I cannot get the infection details since I already deleted it... I didnt know what to do with it... I thought deleting it is the right thing to do at the time. But I can see its like Japanese or Chinese bacause of the characters.... I think its a tencent virus and QQ virus.

I cannot restore or reset it because ASUS did not give me a cd to reinstall their apps like ASUS USB charger plus, ASUS smart gesture, ASUS live update, etc...
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Anonymous

2015-09-23T14:55:48+00:00

I cannot remove the two add ons only.... All the rest, I can.

What is a registry fix? I'm a newbie to this problem. Will it delete the add on and restore the LOCATION button in Action Center?
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Anonymous

2015-09-24T00:09:09+00:00

That's what I thought, that these are left-overs of the virus removal. I'm willing to instruct her through a look at the registry. If these add-on fragments are as simple as my Google add-on, she can easily be rid of them. Feel free to stop me if you've got a bleepingcomputer guy at hand.
Was this answer helpful?

6 people found this answer helpful.

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Anonymous

2015-09-24T00:54:41+00:00

I don't know about the location button. I much doubt that is connected with add-ons. I'll look into it.

But the add-ons - if they are as simple as the Google add-on - I think they can be removed easily from the registry. When you open them in Manage Add-ons, do you see their search address? Here is what I get when I do a find in my registry for "http://www.google.com/search?q=" (that's enough of it to be unique)...

...See that dark number at the top left - {96DD31BE, etc.? After deleting it (which gets rid of the R-pane too), Manage Add-ons now reports...

...Google is gone. Want a talk through? Careful not to willy-nilly do as you please in the registry, though. It can harm the computer.
Was this answer helpful?

6 people found this answer helpful.

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Anonymous

2015-09-24T02:20:22+00:00

As far as the location button, this site...

http://windows.microsoft.com/en-us/windows-10/location-service-privacy

Windows 10 location service and privacy: FAQ

...has a lot of information. Read through it, & post back if still cannot get the button to work. Mainly, is the account you are using an admin or a user account? You can see this way...

START, Settings, Accounts, Your Account
Was this answer helpful?

0 comments No comments