Location is greyed out, i cannot remove internet explorer 11 addon after virus removal

Anonymous
2015-09-22T16:27:00+00:00

I am running Windows 10 64 bit

After removing a virus using windows defender and malwarebytes, I could no longer...

A. remove these internet explorer add ons, to wit:

  1. Ó¦Óñ¦Ò»¼ü°²×°²å¼þ npQQPhoneManagerExt.dll
  2. 电脑管家网页防火墙 TSWebMon64.dat

B. activate Location in Notification since it is always greyed out now

Windows for home | Windows 10 | Security and privacy

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  1. Anonymous
    2015-09-22T16:31:58+00:00

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  2. Anonymous
    2015-09-22T17:04:51+00:00

    It didnt remove the add-on... it only disabled it. Add-on is still there.

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  3. Anonymous
    2015-09-23T01:44:42+00:00

    What was the infection?

    Open Defender and go to the History tab.

    Select the detection and view details.

    Name and location of infection and what action taken, please.

    Consider:

    Restore, reset, refresh Windows: http://windows.microsoft.com/en-US/windows-8/restore-refresh-reset-pc or

    http://www.groovypost.com/howto/windows-10-reset-your-pc-feature/

    -steve

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  4. Anonymous
    2015-09-23T05:17:21+00:00

    You opened IE 11, clicked the Tools icon or either Tools menu, & selected "Manage add-ons"...?...

    ...And you could not remove those add-ons there? Is the Remove button greyed out for every add-on you've got, or just for those two? If just those two - I'm thinking - perhaps the removal of the virus also maimed IE 11's ability to remove the add-on part of the viruses. I can suggest a registry fix that seems safe enough to try.

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  5. Anonymous
    2015-09-23T11:06:32+00:00

    Add-ons with the inability to remove from Manage Add-ons is a common symptom of an infection or leftover damage from an infection.

    Hijack This! can be used to deal with it, but I don't recommend its use without guidance from malware removal experts from a site such as www.bleepingcomputer.com

    -steve

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